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E-commerce ⇄ CRM

Shopware to SugarCRM integration — real-time, two-way sync

Keep Shopware and SugarCRM in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Shopware and SugarCRM

Keep the customers and orders that SugarCRM and Shopware share aligned in real time, so sales works from live purchase history and the store works from current account details.

SugarCRM holds the customer relationship: the contacts, accounts, and deals a go-to-market team works. Shopware runs the buying side: who placed which order, what they bought, and where it ships. The two describe the same people and companies, and when they are connected only by exports, sales answers questions without recent orders in front of them while the store works from account details that changed weeks ago.

Stacksync links Opportunities, Cases, Calls and Meetings, Tasks in SugarCRM to Order Line Items, Order Deliveries, Order Transactions, Sales Channels in Shopware with bi-directional, real-time sync. New customers, order activity, and corrected contact details move in whichever direction you configure, field by field, with conflicts resolved by rules you set. A record created or changed on either side shows up on the other within seconds, with no CSV exports and no nightly job.

The shared entity is the customer, matched on email or an external ID, so both systems agree on who the buyer is and the order history sits next to the relationship instead of in a separate tab.

Common use cases

  • 01 Consolidate data from an on-premise Sugar deployment into a cloud warehouse for reporting
  • 02 Two-way sync between SugarCRM and an ERP so account, quote, and order data match in both systems
  • 03 Stream new `order` records with their `order_line_item`, `order_delivery`, and `order_transaction` rows into a warehouse or accounting system for revenue and fulfillment reporting.
  • 04 Sync `customer` records two-way with a CRM so support and marketing see order history while reps write updates back onto the account.

Common sync patterns

Contact and address details stay consistent

An email, phone, or shipping and billing address corrected in either system updates the other, so the next order and the next outreach both use current information.

Where SugarCRM segments customers: status travels to the store record

Lifecycle stage, tier, or account owner set in SugarCRM syncs onto the customer record in Shopware, so the buying side can act on how the relationship is classified.

Where both keep product records: catalog and CRM products aligned

Where SugarCRM tracks products or line items and Shopware holds the catalog, shared items are matched on SKU so quotes, deals, and orders reference the same products.

What you can sync between Shopware and SugarCRM

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Shopware objects SugarCRM objects How this pairing syncs
Sales Channels Per-storefront configuration (`sales_channel`); used to scope and consolidate orders and customers across multiple storefronts. Custom modules Modules built with Module Builder get the same REST endpoints as stock ones. Sales Channels is specific to Shopware and Custom modules to SugarCRM — each maps to any object or custom field on the other side.
Media Media assets (`media`) such as product images; referenced by id so file URLs and metadata sync into downstream catalogs. Accounts Company records, the usual join key against ERP customer masters. Media is specific to Shopware and Accounts to SugarCRM — each maps to any object or custom field on the other side.
Products The product catalog (`product`), including parent/child variants, per-currency nested price arrays, and stock; synced two-way with ERP, PIM, or a database. Contacts People linked to accounts, synced with marketing and support systems. Products is specific to Shopware and Contacts to SugarCRM — each maps to any object or custom field on the other side.
Categories The navigation and catalogue tree (`category`); mapped to product taxonomy in a warehouse or written from a PIM. Leads Unqualified prospects that convert into contacts and opportunities. Categories is specific to Shopware and Leads to SugarCRM — each maps to any object or custom field on the other side.
Customers Storefront customer accounts (`customer`) with addresses and group; synced two-way with a CRM or support tool. Opportunities Deals with revenue line items, synced to forecasting and billing. Customers is specific to Shopware and Opportunities to SugarCRM — each maps to any object or custom field on the other side.
Orders Order headers (`order`) with totals, state, and sales-channel reference; read out to accounting and written back for status updates. Cases Support tickets kept aligned with help desk tools. Orders is specific to Shopware and Cases to SugarCRM — each maps to any object or custom field on the other side.

How changes propagate between Shopware and SugarCRM

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Shopware SugarCRM Sub-second propagation

DetectionShopware notifies Stacksync of record changes through webhook events. App-system webhooks on entity events (product.written, order.written, customer.written) deliver the changed record's primaryKey and updated field.

DeliveryEach detected change is written to SugarCRM through its API, with automatic retries and rate-limit backoff.

SugarCRM Shopware Sub-second propagation

DetectionSugarCRM notifies Stacksync of record changes through webhook events. Polling on date_modified.

DeliveryEach detected change is written to Shopware through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Shopware: No general throttle on Admin API entity endpoints; Shopware's RateLimiter guards only specific routes (login, oauth, password reset, guest order/contact) and is configurable on self-hosted stores.
  • SugarCRM: Limits depend on the hosting model; on-premise instances are constrained by server capacity rather than fixed quotas.
What ships with Shopware ⇄ SugarCRM

Connect Shopware and SugarCRM for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Shopware–SugarCRM connection.

Real-time

Two-way sync

Changes in Shopware or SugarCRM instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Shopware or SugarCRM data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Shopware or SugarCRM record.

Observability

Monitoring

Track your Shopware ⇄ SugarCRM sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Shopware and SugarCRM.

How the Shopware and SugarCRM connectors work

Shopware

Integration surface
Admin API (REST / JSON:API) with a bulk POST /api/_action/sync endpoint
Authentication
OAuth 2.0 — client-credentials grant using an Integration's Access Key ID + Secret Access Key, or resource-owner password grant for a user; access tokens expire after 10 minutes
Change detection
App-system webhooks on entity events (product.written, order.written, customer.written) deliver the changed record's primaryKey and updated field names; otherwise poll on the updatedAt / createdAt fields
Capabilities
read · write · webhooks
Rate limits
No general throttle on Admin API entity endpoints; Shopware's RateLimiter guards only specific routes (login, oauth, password reset, guest order/contact) and is configurable on self-hosted stores

SugarCRM

Integration surface
REST API with module-based endpoints
Authentication
OAuth 2.0 access and refresh tokens issued by the Sugar instance
Change detection
Polling on date_modified; server-side web logic hooks can push record events to external URLs
Capabilities
read · write · webhooks
Rate limits
Limits depend on the hosting model; on-premise instances are constrained by server capacity rather than fixed quotas
How it works

How to connect Shopware to SugarCRM — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Shopware and SugarCRM with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Shopware connected
    SugarCRM connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Shopware and SugarCRM objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Shopware ⇄ SugarCRM
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Shopware SugarCRM
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Shopware and SugarCRM integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 478 integrations available for Shopware and SugarCRM.

Popular · 8 of 478
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