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Monday to PagerDuty integration — real-time, two-way sync

Keep Monday and PagerDuty in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Monday and PagerDuty

Connect the tickets, records, and events in Monday to the systems engineering runs in PagerDuty, kept current in real time and in both directions.

Monday is where customer-facing and operational work happens: the tickets, conversations, contacts, and records a team touches every day. PagerDuty is where engineering runs the systems behind that work — the issue trackers, message brokers, directories, and monitors that keep services moving. The same items, people, and events matter to both, and when the only link between them is a manual hand-off or an overnight export, each side acts on a stale copy of what the other already knows.

Stacksync syncs Workspaces, Boards, Items, Subitems in Monday with Escalation Policies, On-Calls, Notes and Log Entries, Incidents in PagerDuty field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync maps the overlap, resolves conflicts by rules you set, and keeps every copy current, with no middleware to build and no API limits to babysit.

Common use cases

  • 01 Two-way sync of Items and their Column values between a monday.com board and Postgres so ops teams work in SQL while project owners stay in monday.com.
  • 02 Write closed deals or provisioning records from a CRM or ERP into monday.com Items to kick off delivery and onboarding boards.
  • 03 Write Schedules and Escalation Policies from a workforce tool or source-of-truth spreadsheet so rotations and overrides stay consistent across teams.
  • 04 Mirror Services and their integration keys with a CMDB or service catalog so ownership and tier metadata stay aligned in both directions.

Common sync patterns

Where PagerDuty moves messages between services: activity lands on the stream

Records created or changed in Monday publish to the queue or topic in PagerDuty as they happen, so downstream services react to real events rather than polling for them.

Where PagerDuty is the directory or identity source: one set of users

People and accounts in Monday stay matched to the users in PagerDuty, so access, provisioning, and org changes propagate instead of being keyed in twice.

Where PagerDuty watches operations: live volumes for visibility

Open items, throughput, and error counts from Monday replicate into PagerDuty, so the operational view reflects what is actually happening in the business.

What you can sync between Monday and PagerDuty

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Monday objects PagerDuty objects How this pairing syncs
Users Account members referenced by people columns; read to resolve owner and assignee IDs to names and emails. Users Responders with contact methods and notification rules; provisioned and updated two-way to keep the on-call roster aligned with an HRIS or identity provider. Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions.
Items Rows within a board and the primary record; synced two-way and created, updated, archived, or deleted via GraphQL mutations. Incidents Core records with status of triggered, acknowledged, or resolved plus urgency and assignments; created, updated, and resolved two-way, with V3 webhooks firing on each transition. Items is specific to Monday and Incidents to PagerDuty — each maps to any object or custom field on the other side.
Subitems Nested rows under items, stored on a separate hidden board; synced as a child table linked to the parent item. Services Technical services that group incidents and hold integration keys; read and written two-way, with service.created, service.updated, and service.deleted webhook events. Subitems is specific to Monday and Services to PagerDuty — each maps to any object or custom field on the other side.
Column values Typed fields (status, date, people, numbers, connect-boards); polymorphic JSON usually written together via change_multiple_column_values. Teams Groupings of users, services, and escalation policies; synced two-way so membership mirrors org structure from an IdP or HRIS. Column values is specific to Monday and Teams to PagerDuty — each maps to any object or custom field on the other side.
Groups Named sections that group items inside a board; synced as a grouping attribute or category field on the row. Schedules On-call rotations built from layers and overrides; read and written so calendar or workforce tools can drive who is on call. Groups is specific to Monday and Schedules to PagerDuty — each maps to any object or custom field on the other side.
Updates Comment and activity threads attached to items; read out into a database for reporting or written back as notes. Escalation Policies Ordered rules routing incidents to users and schedules; read and written two-way to codify paging logic from a source of truth. Updates is specific to Monday and Escalation Policies to PagerDuty — each maps to any object or custom field on the other side.

How changes propagate between Monday and PagerDuty

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Monday PagerDuty Sub-second propagation

DetectionMonday notifies Stacksync of record changes through webhook events. Board-scoped webhooks (create_item, change_column_value, item_deleted, and similar) for real-time events.

DeliveryEach detected change is written to PagerDuty through its API, with automatic retries and rate-limit backoff.

PagerDuty Monday Sub-second propagation

DetectionPagerDuty notifies Stacksync of record changes through webhook events. V3 webhook subscriptions push incident.* and service.* events (triggered, acknowledged, escalated, resolved, created, updated).

DeliveryEach detected change is written to Monday through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Monday: Complexity-budget limits: a single query caps at 5M complexity points and ~10M points/min per user token (1M on trial/free) over a sliding 60s window.
  • PagerDuty: REST API allows 960 requests per minute per token and returns HTTP 429 when exceeded; the Events API is rate-limited separately per integration key.
What ships with Monday ⇄ PagerDuty

Connect Monday and PagerDuty for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Monday–PagerDuty connection.

Real-time

Two-way sync

Changes in Monday or PagerDuty instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Monday or PagerDuty data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Monday or PagerDuty record.

Observability

Monitoring

Track your Monday ⇄ PagerDuty sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Monday and PagerDuty.

How the Monday and PagerDuty connectors work

Monday

Integration surface
GraphQL API (single endpoint, api.monday.com/v2)
Authentication
OAuth 2.0 for installed apps, or a per-user personal API token (admin/member scope); a date-based API version is sent via request header
Change detection
Board-scoped webhooks (create_item, change_column_value, item_deleted, and similar) for real-time events; polling falls back to the item updated_at field
Capabilities
read · write · webhooks
Rate limits
Complexity-budget limits: a single query caps at 5M complexity points and ~10M points/min per user token (1M on trial/free) over a sliding 60s window
Monday setup guide

PagerDuty

Integration surface
REST API v2 (plus Events API v2 for inbound alerts)
Authentication
REST API token via the Authorization: Token header (account-level for full access or user-level scoped to the user's permissions), or OAuth 2.0 (Authorization Code / PKCE); the Events API v2 uses a per-service routing (integration) key
Change detection
V3 webhook subscriptions push incident.* and service.* events (triggered, acknowledged, escalated, resolved, created, updated); list endpoints also support polling with updated_at and since/until windows
Capabilities
read · write · webhooks
Rate limits
REST API allows 960 requests per minute per token and returns HTTP 429 when exceeded; the Events API is rate-limited separately per integration key.
PagerDuty setup guide
How it works

How to connect Monday to PagerDuty — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Monday and PagerDuty with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Monday connected
    PagerDuty connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Monday and PagerDuty objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Monday ⇄ PagerDuty
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Monday PagerDuty
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Monday and PagerDuty integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 390 integrations available for Monday and PagerDuty.

Popular · 8 of 390
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