Real-time
Two-way sync
Changes in Gainsight or PagerDuty instantly reflect in both systems. No stale data, no manual imports.
Business productivity ⇄ Developer tools
Gainsight to PagerDuty integration — real-time, two-way sync
Keep Gainsight and PagerDuty in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
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Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from Celigo
Why teams connect Gainsight and PagerDuty
Connect the tickets, records, and events in Gainsight to the systems engineering runs in PagerDuty, kept current in real time and in both directions.
Gainsight is where customer-facing and operational work happens: the tickets, conversations, contacts, and records a team touches every day. PagerDuty is where engineering runs the systems behind that work — the issue trackers, message brokers, directories, and monitors that keep services moving. The same items, people, and events matter to both, and when the only link between them is a manual hand-off or an overnight export, each side acts on a stale copy of what the other already knows.
Stacksync syncs Relationship, CTA (Call to Action), Scorecard Fact, Timeline Activity in Gainsight with Incidents, Services, Users, Teams in PagerDuty field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync maps the overlap, resolves conflicts by rules you set, and keeps every copy current, with no middleware to build and no API limits to babysit.
Common use cases
- 01 Read Timeline Activities and Success Plan objectives into a reporting database for churn, QBR, and CSM-productivity dashboards.
- 02 Keep Relationship records aligned with a billing system or ERP so multi-product customers map to the correct contracts and invoices.
- 03 Write Schedules and Escalation Policies from a workforce tool or source-of-truth spreadsheet so rotations and overrides stay consistent across teams.
- 04 Mirror Services and their integration keys with a CMDB or service catalog so ownership and tier metadata stay aligned in both directions.
Common sync patterns
Where PagerDuty watches operations: live volumes for visibility
Open items, throughput, and error counts from Gainsight replicate into PagerDuty, so the operational view reflects what is actually happening in the business.
One shared record across both systems
Where both systems keep records for the same contacts, items, or users, a correction in either updates the other, ending dual maintenance and keeping IDs aligned for every other flow.
Where PagerDuty tracks engineering work: requests become issues
A ticket or request raised in Gainsight opens or updates a matching issue in PagerDuty, and status, comments, and resolution flow back, so support and engineering work the same item instead of retyping it.
What you can sync between Gainsight and PagerDuty
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gainsight objects | PagerDuty objects | How this pairing syncs | |
|---|---|---|---|
| CTA (Call to Action) Risk and expansion alerts that drive CSM plays; often synced to ticketing or project tools so follow-up work is tracked where teams operate. | Schedules On-call rotations built from layers and overrides; read and written so calendar or workforce tools can drive who is on call. | CTA (Call to Action) is specific to Gainsight and Schedules to PagerDuty — each maps to any object or custom field on the other side. | |
| Scorecard Fact Health scores and measures per Company or Relationship; usage metrics from a warehouse are written in so scores reflect live telemetry. | Escalation Policies Ordered rules routing incidents to users and schedules; read and written two-way to codify paging logic from a source of truth. | Scorecard Fact is specific to Gainsight and Escalation Policies to PagerDuty — each maps to any object or custom field on the other side. | |
| Timeline Activity Logged calls, emails, and notes; usually read out into a reporting database for QBR and churn analysis. | On-Calls Computed view of who is on call now, derived from schedules and escalation policies; read-only, ideal for pushing current responders into other systems. | Timeline Activity is specific to Gainsight and On-Calls to PagerDuty — each maps to any object or custom field on the other side. | |
| Success Plan Account objectives with associated tasks; read out for reporting or synced with project tools tracking onboarding and adoption. | Notes and Log Entries Notes are writable to append context to an incident; log entries are a read-only record of every action taken on that incident. | Success Plan is specific to Gainsight and Notes and Log Entries to PagerDuty — each maps to any object or custom field on the other side. | |
| Task and Playbook Cockpit tasks generated from CTAs and playbooks; synced with Jira or Asana so execution happens in the team's own tool. | Incidents Core records with status of triggered, acknowledged, or resolved plus urgency and assignments; created, updated, and resolved two-way, with V3 webhooks firing on each transition. | Task and Playbook is specific to Gainsight and Incidents to PagerDuty — each maps to any object or custom field on the other side. | |
| Custom Objects Org-specific MDA tables with the __gc suffix; discoverable via the Describe API so field mappings can be generated automatically. | Services Technical services that group incidents and hold integration keys; read and written two-way, with service.created, service.updated, and service.deleted webhook events. | Custom Objects is specific to Gainsight and Services to PagerDuty — each maps to any object or custom field on the other side. |
How changes propagate between Gainsight and PagerDuty
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gainsight PagerDuty Interval-based propagation
DetectionStacksync polls Gainsight for changes on an incremental schedule, reading only records changed since the previous pass. Polling on the ModifiedDate (GS Modified Date) system field, which is filterable and sortable on every object.
DeliveryEach detected change is written to PagerDuty through its API, with automatic retries and rate-limit backoff.
PagerDuty Gainsight Sub-second propagation
DetectionPagerDuty notifies Stacksync of record changes through webhook events. V3 webhook subscriptions push incident.* and service.* events (triggered, acknowledged, escalated, resolved, created, updated).
DeliveryEach detected change is written to Gainsight through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gainsight: Synchronous APIs are capped near 100 calls/min and 50,000/day; the asynchronous Bulk API allows 10 calls/hour and 100/day. Both are fixed-window limits, and the applicable per-hour and per-day limits are returned in the x-ratelimit-limit response header.
- PagerDuty: REST API allows 960 requests per minute per token and returns HTTP 429 when exceeded; the Events API is rate-limited separately per integration key.
What ships with Gainsight ⇄ PagerDuty
Connect Gainsight and PagerDuty for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gainsight–PagerDuty connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gainsight or PagerDuty data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gainsight or PagerDuty record.
Observability
Monitoring
Track your Gainsight ⇄ PagerDuty sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gainsight and PagerDuty.
How the Gainsight and PagerDuty connectors work
Gainsight
- Integration surface
- REST APIs (per-object) and asynchronous Bulk REST API
- Authentication
- API access key passed in the 'accesskey' request header (non-expiring), generated by a Gainsight admin; M2M OAuth (Client ID/Secret) is also supported
- Change detection
- Polling on the ModifiedDate (GS Modified Date) system field, which is filterable and sortable on every object; Rules Engine Real-Time Rules can optionally push specific object events (e.g., a Company stage change) to an external endpoint
- Capabilities
- read · write
- Rate limits
- Synchronous APIs are capped near 100 calls/min and 50,000/day; the asynchronous Bulk API allows 10 calls/hour and 100/day. Both are fixed-window limits, and the applicable per-hour and per-day limits are returned in the x-ratelimit-limit response header.
PagerDuty
- Integration surface
- REST API v2 (plus Events API v2 for inbound alerts)
- Authentication
- REST API token via the Authorization: Token header (account-level for full access or user-level scoped to the user's permissions), or OAuth 2.0 (Authorization Code / PKCE); the Events API v2 uses a per-service routing (integration) key
- Change detection
- V3 webhook subscriptions push incident.* and service.* events (triggered, acknowledged, escalated, resolved, created, updated); list endpoints also support polling with updated_at and since/until windows
- Capabilities
- read · write · webhooks
- Rate limits
- REST API allows 960 requests per minute per token and returns HTTP 429 when exceeded; the Events API is rate-limited separately per integration key.
How it works
How to connect Gainsight to PagerDuty — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gainsight and PagerDuty with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gainsight
connected
PagerDuty
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gainsight and PagerDuty objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gainsight ⇄ PagerDutyCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gainsight PagerDutyCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gainsight and PagerDuty integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Gainsight and PagerDuty: authenticate both systems, choose the objects to sync (such as Gainsight's CTA (Call to Action) and Scorecard Fact), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Gainsight: Objects are typed STANDARD (Company, Person, Relationship), CUSTOM (__gc suffix), or SYSTEM; the Describe API reports which fields are createable, updateable, filterable, and sortable. PagerDuty: V3 webhook subscriptions are created per account and cover incident and service events; historical backfill still requires paginated REST reads with since/until. Stacksync's field mapping accounts for these differences between Gainsight and PagerDuty without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Gainsight and PagerDuty records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Gainsight and PagerDuty connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Gainsight–PagerDuty integration in-house.
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Yes — Stacksync ships production-grade connectors for both Gainsight and PagerDuty. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Gainsight: Polling on the ModifiedDate (GS Modified Date) system field, which is filterable and sortable on every object; Rules Engine Real-Time Rules can optionally push specific object events (e.g., a Company stage change) to an external endpoint. On PagerDuty: V3 webhook subscriptions push incident.* and service.* events (triggered, acknowledged, escalated, resolved, created, updated); list endpoints also support polling with updated_at and since/until windows. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 390 integrations available for Gainsight and PagerDuty.
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