Real-time
Two-way sync
Changes in Kustomer or Magento instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ E-commerce
Kustomer to Magento integration — real-time, two-way sync
Keep Kustomer and Magento in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from MuleSoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Kustomer and Magento
Keep the customers and orders that Kustomer and Magento share aligned in real time, so sales works from live purchase history and the store works from current account details.
Kustomer holds the customer relationship: the contacts, accounts, and deals a go-to-market team works. Magento runs the buying side: who placed which order, what they bought, and where it ships. The two describe the same people and companies, and when they are connected only by exports, sales answers questions without recent orders in front of them while the store works from account details that changed weeks ago.
Stacksync links Conversations, Messages, Companies, Custom Objects (Klasses) in Kustomer to Invoices, Shipments, Carts / quotes, Products in Magento with bi-directional, real-time sync. New customers, order activity, and corrected contact details move in whichever direction you configure, field by field, with conflicts resolved by rules you set. A record created or changed on either side shows up on the other within seconds, with no CSV exports and no nightly job.
The shared entity is the customer, matched on email or an external ID, so both systems agree on who the buyer is and the order history sits next to the relationship instead of in a separate tab.
Common use cases
- 01 Sync customers bi-directionally with the CRM and ERP so agents see deal, billing, and subscription context on the timeline
- 02 Push order and shipment records from commerce systems into Kustomer custom objects so agents answer order-status questions without switching tools
- 03 Master Products, prices, and Category assignments in an ERP or PIM and write them into Magento's catalog by SKU.
- 04 Keep MSI inventory source-item quantities aligned between a WMS/ERP and Magento so storefront stock matches the warehouse.
Common sync patterns
Contact and address details stay consistent
An email, phone, or shipping and billing address corrected in either system updates the other, so the next order and the next outreach both use current information.
Where Kustomer segments customers: status travels to the store record
Lifecycle stage, tier, or account owner set in Kustomer syncs onto the customer record in Magento, so the buying side can act on how the relationship is classified.
Where both keep product records: catalog and CRM products aligned
Where Kustomer tracks products or line items and Magento holds the catalog, shared items are matched on SKU so quotes, deals, and orders reference the same products.
What you can sync between Kustomer and Magento
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Kustomer objects | Magento objects | How this pairing syncs | |
|---|---|---|---|
| Customers The central record whose timeline aggregates every interaction; external attributes sync onto it. | Customers Customer accounts and address book; synced two-way with a CRM so order history and contact records stay consistent. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. Custom fields on either side are included in the mapping. | |
| Messages Individual messages within conversations support full-thread replication. | Inventory source items (MSI) Per-source stock quantities under Multi-Source Inventory; written from a WMS/ERP so storefront stock matches the warehouse. | Messages is specific to Kustomer and Inventory source items (MSI) to Magento — each maps to any object or custom field on the other side. | |
| Companies Organization records group customers and map to CRM accounts. | Invoices Invoice documents tied to orders; read out for finance and revenue recognition, or created via the sales API when billing downstream. | Companies is specific to Kustomer and Invoices to Magento — each maps to any object or custom field on the other side. | |
| Custom Objects (Klasses) Structured external records such as orders and subscriptions synced in to appear on the customer timeline. | Shipments Shipment and tracking records against orders; created or read to drive fulfillment status between Magento and a 3PL/WMS. | Custom Objects (Klasses) is specific to Kustomer and Shipments to Magento — each maps to any object or custom field on the other side. | |
| Users Agent records map conversation ownership to people in other systems. | Carts / quotes Active and guest carts (quotes) with items and totals; read for abandoned-cart analysis (not available on the Cloud Service subset). | Users is specific to Kustomer and Carts / quotes to Magento — each maps to any object or custom field on the other side. | |
| Teams Team assignments support routing parity and reporting. | Products Catalog items keyed by SKU; carry created_at/updated_at for incremental polling and are written two-way from a PIM or ERP into the storefront. | Teams is specific to Kustomer and Products to Magento — each maps to any object or custom field on the other side. |
How changes propagate between Kustomer and Magento
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Kustomer Magento Sub-second propagation
DetectionKustomer notifies Stacksync of record changes through webhook events. Outbound webhooks on record events, plus polling for backfill.
DeliveryEach detected change is written to Magento through its API, with automatic retries and rate-limit backoff.
Magento Kustomer Sub-second propagation
DetectionMagento notifies Stacksync of record changes through webhook events. Polling with searchCriteria filters on updated_at (catalog, sales, and customer entities carry created_at/updated_at).
DeliveryEach detected change is written to Kustomer through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Kustomer: Subject to the platform's API rate limits.
- Magento: No fixed request-per-minute cap on PaaS/on-prem; responses page via searchCriteria pageSize/currentPage under a default maximum page size of 300 (Web API Input Limits), with /async/bulk endpoints for large writes.
What ships with Kustomer ⇄ Magento
Connect Kustomer and Magento for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Kustomer–Magento connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Kustomer or Magento data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Kustomer or Magento record.
Observability
Monitoring
Track your Kustomer ⇄ Magento sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Kustomer and Magento.
How the Kustomer and Magento connectors work
Kustomer
- Integration surface
- REST API
- Authentication
- API key used as a bearer token, scoped by role
- Change detection
- Outbound webhooks on record events, plus polling for backfill
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
Magento
- Integration surface
- REST and GraphQL Web APIs (SOAP also available)
- Authentication
- Token-based OAuth: an integration's access token (consumer key/secret + access token/secret) or a Bearer admin token (default 4-hour expiry); Adobe Commerce as a Cloud Service authenticates via Adobe IMS (OAuth 2)
- Change detection
- Polling with searchCriteria filters on updated_at (catalog, sales, and customer entities carry created_at/updated_at); optional near-real-time via the Adobe Commerce Webhooks / Adobe I/O Events modules (order/created, product/updated, customer/created)
- Capabilities
- read · write · webhooks
- Rate limits
- No fixed request-per-minute cap on PaaS/on-prem; responses page via searchCriteria pageSize/currentPage under a default maximum page size of 300 (Web API Input Limits), with /async/bulk endpoints for large writes.
How it works
How to connect Kustomer to Magento — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Kustomer and Magento with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Kustomer
connected
Magento
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Kustomer and Magento objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Kustomer ⇄ MagentoCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Kustomer MagentoCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Kustomer and Magento integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Kustomer and Magento: authenticate both systems, choose the objects to sync (such as Kustomer's Customers and Messages), map fields visually, and changes propagate both ways in milliseconds — no code required.
-
Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
-
Common patterns for Kustomer and Magento: Contact and address details stay consistent; Where Kustomer segments customers: status travels to the store record; Where both keep product records: catalog and CRM products aligned. An email, phone, or shipping and billing address corrected in either system updates the other, so the next order and the next outreach both use current information.
-
Kustomer: REST API. Authentication: API key used as a bearer token, scoped by role. Magento: REST and GraphQL Web APIs (SOAP also available). Authentication: Token-based OAuth: an integration's access token (consumer key/secret + access token/secret) or a Bearer admin token (default 4-hour expiry); Adobe Commerce as a Cloud Service authenticates via Adobe IMS (OAuth 2). Stacksync manages authentication, retries, and rate limits on both sides.
-
Kustomer: Kustomer's data model centers on a customer timeline: conversations, messages, and custom object records all appear chronologically against one customer record rather than as separate tickets. Magento: Default maximum page size is 300 (Web API Input Limits); large sets must be paged with pageSize + currentPage, and entity_id cursor filters give more stable pagination than timestamp filters. Stacksync's field mapping accounts for these differences between Kustomer and Magento without custom code.
-
Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Kustomer and Magento records are not retained after a sync operation.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 376 integrations available for Kustomer and Magento.
Popular · 7 of 376
-
Kustomer ⇄ Shopware -
Kustomer ⇄ Akeneo -
Kustomer ⇄ Bigcommerce -
Magento ⇄ SugarCRM -
Magento ⇄ Twenty CRM -
Magento ⇄ Veeva CRM -
Magento ⇄ Vtiger CRM
No integrations match .
