Real-time
Two-way sync
Changes in Gainsight or Infor M3 instantly reflect in both systems. No stale data, no manual imports.
Business productivity ⇄ ERP
Gainsight to Infor M3 integration — real-time, two-way sync
Keep Gainsight and Infor M3 in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from MuleSoft
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Migrated from Fivetran
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Migrated from Celigo
Why teams connect Gainsight and Infor M3
Bridge the tools people work in and the system the business runs on: real-time, two-way sync between Gainsight and Infor M3.
The ERP holds the records the business is run on, and it is rarely where day-to-day work happens. Gainsight is closer to the work, and the two often need the same facts about the same people, organizations, and transactions. Bridging them by hand, or by nightly file transfer, leaves each side out of date for hours at a time.
Stacksync syncs Company, Person (People), Relationship, CTA (Call to Action) in Gainsight with Price Lists, Items, Customers, Suppliers in Infor M3 bi-directionally and in real time, with field-level mapping and rules for which system wins on conflict. Changes made where the work happens reach the system of record within seconds, and the reverse.
Common use cases
- 01 Keep Relationship records aligned with a billing system or ERP so multi-product customers map to the correct contracts and invoices.
- 02 Read Timeline Activities and Success Plan objectives into a reporting database for churn, QBR, and CSM-productivity dashboards.
- 03 Sync M3 item master and inventory balances to commerce or CPQ systems so quotes price against live stock
- 04 Push orders captured in a CRM into M3 as customer orders without manual re-entry
Common sync patterns
Where Gainsight collects payments: transactions post through
Payment events sync into Infor M3 as they occur, keeping the enterprise records current without manual entry.
Where Infor M3 is the HR or people system of record
Worker and organization data from Infor M3 stays current in Gainsight, so the tools people use daily reflect the org as it actually is.
Master data corrections travel
A customer, supplier, or contact detail corrected in either system updates the other, ending duplicate maintenance.
What you can sync between Gainsight and Infor M3
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gainsight objects | Infor M3 objects | How this pairing syncs | |
|---|---|---|---|
| Company Customer/account master in Gainsight CS; two-way synced with CRM and warehouse customer tables to keep ARR, owner, and renewal fields aligned. | Invoices Billing documents flow to finance and CRM tools for AR visibility. | Company is specific to Gainsight and Invoices to Infor M3 — each maps to any object or custom field on the other side. | |
| Person (People) Contacts associated to companies through the Company Person junction; synced two-way with CRM contacts and warehouse person records. | Warehouses Warehouse and facility records scope inventory and order data during mapping. | Person (People) is specific to Gainsight and Warehouses to Infor M3 — each maps to any object or custom field on the other side. | |
| Relationship Sub-units within a company for multi-product or multi-team accounts; synced so each maps to the right contract in billing or an ERP. | Price Lists Pricing data keeps quoting tools consistent with the prices M3 will actually invoice. | Relationship is specific to Gainsight and Price Lists to Infor M3 — each maps to any object or custom field on the other side. | |
| CTA (Call to Action) Risk and expansion alerts that drive CSM plays; often synced to ticketing or project tools so follow-up work is tracked where teams operate. | Items Item master records provide the SKU, unit, and attribute data other systems price and sell against. | CTA (Call to Action) is specific to Gainsight and Items to Infor M3 — each maps to any object or custom field on the other side. | |
| Scorecard Fact Health scores and measures per Company or Relationship; usage metrics from a warehouse are written in so scores reflect live telemetry. | Customers Customer master records sync with CRM account records to keep one shared customer file. | Scorecard Fact is specific to Gainsight and Customers to Infor M3 — each maps to any object or custom field on the other side. | |
| Timeline Activity Logged calls, emails, and notes; usually read out into a reporting database for QBR and churn analysis. | Suppliers Supplier records align procurement tools with the vendors M3 purchases from. | Timeline Activity is specific to Gainsight and Suppliers to Infor M3 — each maps to any object or custom field on the other side. |
How changes propagate between Gainsight and Infor M3
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gainsight Infor M3 Interval-based propagation
DetectionStacksync polls Gainsight for changes on an incremental schedule, reading only records changed since the previous pass. Polling on the ModifiedDate (GS Modified Date) system field, which is filterable and sortable on every object.
DeliveryEach detected change is written to Infor M3 through its API, with automatic retries and rate-limit backoff.
Infor M3 Gainsight Sub-second propagation
DetectionInfor M3 notifies Stacksync of record changes through webhook events. Event publishing through Infor ION (Business Object Documents), configured in ION, or scheduled polling of API endpoints.
DeliveryEach detected change is written to Gainsight through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gainsight: Synchronous APIs are capped near 100 calls/min and 50,000/day; the asynchronous Bulk API allows 10 calls/hour and 100/day. Both are fixed-window limits, and the applicable per-hour and per-day limits are returned in the x-ratelimit-limit response header.
- Infor M3: Subject to Infor ION API gateway throttling policies.
What ships with Gainsight ⇄ Infor M3
Connect Gainsight and Infor M3 for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gainsight–Infor M3 connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gainsight or Infor M3 data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gainsight or Infor M3 record.
Observability
Monitoring
Track your Gainsight ⇄ Infor M3 sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gainsight and Infor M3.
How the Gainsight and Infor M3 connectors work
Gainsight
- Integration surface
- REST APIs (per-object) and asynchronous Bulk REST API
- Authentication
- API access key passed in the 'accesskey' request header (non-expiring), generated by a Gainsight admin; M2M OAuth (Client ID/Secret) is also supported
- Change detection
- Polling on the ModifiedDate (GS Modified Date) system field, which is filterable and sortable on every object; Rules Engine Real-Time Rules can optionally push specific object events (e.g., a Company stage change) to an external endpoint
- Capabilities
- read · write
- Rate limits
- Synchronous APIs are capped near 100 calls/min and 50,000/day; the asynchronous Bulk API allows 10 calls/hour and 100/day. Both are fixed-window limits, and the applicable per-hour and per-day limits are returned in the x-ratelimit-limit response header.
Infor M3
- Integration surface
- REST API (M3 API programs exposed through the Infor ION API gateway)
- Authentication
- OAuth 2.0 via Infor OS / ION API authorization
- Change detection
- Event publishing through Infor ION (Business Object Documents), configured in ION, or scheduled polling of API endpoints
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to Infor ION API gateway throttling policies
How it works
How to connect Gainsight to Infor M3 — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gainsight and Infor M3 with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gainsight
connected
Infor M3
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gainsight and Infor M3 objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gainsight ⇄ Infor M3Customers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gainsight Infor M3Company company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gainsight and Infor M3 integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Gainsight and Infor M3: authenticate both systems, choose the objects to sync (such as Gainsight's Company and Person (People)), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Gainsight: Large backfills should use the asynchronous Bulk API (CSV insert/update), which is limited to 10 calls/hour and 100/day, rather than the synchronous per-object REST endpoints. Infor M3: M3 business logic is exposed through M3 API programs (MI programs), which Infor publishes as REST endpoints through the ION API gateway rather than as a single flat resource model. Stacksync's field mapping accounts for these differences between Gainsight and Infor M3 without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Gainsight and Infor M3 records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Gainsight and Infor M3 connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Gainsight–Infor M3 integration in-house.
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Yes — Stacksync ships production-grade connectors for both Gainsight and Infor M3. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Gainsight: Polling on the ModifiedDate (GS Modified Date) system field, which is filterable and sortable on every object; Rules Engine Real-Time Rules can optionally push specific object events (e.g., a Company stage change) to an external endpoint. On Infor M3: Event publishing through Infor ION (Business Object Documents), configured in ION, or scheduled polling of API endpoints. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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