Real-time
Two-way sync
Changes in Infor CloudSuite or Intercom instantly reflect in both systems. No stale data, no manual imports.
ERP ⇄ CRM
Infor CloudSuite to Intercom integration — real-time, two-way sync
Keep Infor CloudSuite and Intercom in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Infor CloudSuite and Intercom
Close the gap between front office and back office: Intercom and Infor CloudSuite share customers and status in real time, in both directions.
Intercom holds the customer relationship; Infor CloudSuite runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.
Stacksync syncs Tickets, Data Events, Custom Data Attributes, Tags in Intercom with GL journal entries, Items, Customers, Suppliers / vendors in Infor CloudSuite field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.
Common use cases
- 01 Push product usage events from an application database into Intercom to trigger onboarding and retention messages
- 02 Mirror conversations and tickets into a warehouse for support analytics and SLA reporting
- 03 Sync items, customers, and orders between CloudSuite and a CRM so sales quotes against live pricing and inventory.
- 04 Flow ecommerce orders into CloudSuite and return order status and shipment data to the storefront.
Common sync patterns
Where Infor CloudSuite manages people and org data: keep Intercom aligned
Owners, territories, and org structure informed by Infor CloudSuite stay current in Intercom.
Where Infor CloudSuite handles order-to-cash: closed-won flows through
A deal won in Intercom creates or updates the customer in Infor CloudSuite with clean data, so fulfillment and invoicing start without re-entry.
Where Infor CloudSuite is the finance system of record: money status on the account
Invoice and payment state from Infor CloudSuite shows on the account in Intercom, so reps see balances before promising the next order.
What you can sync between Infor CloudSuite and Intercom
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Infor CloudSuite objects | Intercom objects | How this pairing syncs | |
|---|---|---|---|
| Customers Account masters matched against CRM records in two-way syncs. | Contacts A single contact model covers both users and leads, distinguished by a role attribute. | Customers is specific to Infor CloudSuite and Contacts to Intercom — each maps to any object or custom field on the other side. | |
| Suppliers / vendors Procurement counterparties synced with sourcing and AP tools. | Companies Company records group contacts and carry plan and account attributes used in segmentation. | Suppliers / vendors is specific to Infor CloudSuite and Companies to Intercom — each maps to any object or custom field on the other side. | |
| Sales orders Demand-side documents synced in from commerce channels and out for fulfillment visibility. | Conversations Support and sales threads sync outward for analytics and CRM context. | Sales orders is specific to Infor CloudSuite and Conversations to Intercom — each maps to any object or custom field on the other side. | |
| Purchase orders Supply-side documents shared with procurement and supplier portals. | Tickets Structured ticket records track issues alongside conversational threads. | Purchase orders is specific to Infor CloudSuite and Tickets to Intercom — each maps to any object or custom field on the other side. | |
| Invoices Billing documents synced to finance and reporting systems. | Data Events Behavioral events pushed in from product databases trigger messages and flows. | Invoices is specific to Infor CloudSuite and Data Events to Intercom — each maps to any object or custom field on the other side. | |
| Inventory balances On-hand quantities exposed so external channels quote against real stock. | Custom Data Attributes Typed custom fields on contacts and companies hold synced billing and usage data. | Inventory balances is specific to Infor CloudSuite and Custom Data Attributes to Intercom — each maps to any object or custom field on the other side. |
How changes propagate between Infor CloudSuite and Intercom
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Infor CloudSuite Intercom Interval-based propagation
DetectionStacksync polls Infor CloudSuite for changes on an incremental schedule, reading only records changed since the previous pass. Event-style BOD publications through Infor ION where configured.
DeliveryEach detected change is written to Intercom through its API, with automatic retries and rate-limit backoff.
Intercom Infor CloudSuite Sub-second propagation
DetectionIntercom notifies Stacksync of record changes through webhook events. Webhook topic subscriptions for contact, company, and conversation events, plus polling for backfill.
DeliveryEach detected change is written to Infor CloudSuite through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Infor CloudSuite: Subject to the ION API gateway's rate limiting policies for the tenant.
- Intercom: Subject to per-app rate limits on the Intercom API.
What ships with Infor CloudSuite ⇄ Intercom
Connect Infor CloudSuite and Intercom for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Infor CloudSuite–Intercom connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Infor CloudSuite or Intercom data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Infor CloudSuite or Intercom record.
Observability
Monitoring
Track your Infor CloudSuite ⇄ Intercom sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Infor CloudSuite and Intercom.
How the Infor CloudSuite and Intercom connectors work
Infor CloudSuite
- Integration surface
- REST APIs exposed through the Infor ION API gateway; integration payloads are standardized as Business Object Documents (BODs)
- Authentication
- OAuth 2.0 via Infor OS / ION API credentials
- Change detection
- Event-style BOD publications through Infor ION where configured; otherwise polling
- Capabilities
- read · write
- Rate limits
- Subject to the ION API gateway's rate limiting policies for the tenant.
Intercom
- Integration surface
- REST API
- Authentication
- OAuth 2.0 for public apps or a workspace access token
- Change detection
- Webhook topic subscriptions for contact, company, and conversation events, plus polling for backfill
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to per-app rate limits on the Intercom API
How it works
How to connect Infor CloudSuite to Intercom — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Infor CloudSuite and Intercom with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Infor CloudSuite
connected
Intercom
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Infor CloudSuite and Intercom objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Infor CloudSuite ⇄ IntercomCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Infor CloudSuite IntercomCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Infor CloudSuite and Intercom integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Infor CloudSuite and Intercom: authenticate both systems, choose the objects to sync (such as Infor CloudSuite's Customers and Suppliers / vendors), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Infor CloudSuite: REST APIs exposed through the Infor ION API gateway; integration payloads are standardized as Business Object Documents (BODs). Authentication: OAuth 2.0 via Infor OS / ION API credentials. Intercom: REST API. Authentication: OAuth 2.0 for public apps or a workspace access token. Stacksync manages authentication, retries, and rate limits on both sides.
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Intercom: Intercom's Contacts API unifies users and leads into one object with a role attribute, replacing the older separate users and leads endpoints. Infor CloudSuite: Integration runs through Infor OS: the ION API gateway fronts the APIs and ION messaging moves standardized Business Object Documents (BODs) such as item, customer, and order syncs. Stacksync's field mapping accounts for these differences between Infor CloudSuite and Intercom without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Infor CloudSuite and Intercom records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Infor CloudSuite and Intercom connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Infor CloudSuite–Intercom integration in-house.
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Yes — Stacksync ships production-grade connectors for both Infor CloudSuite and Intercom. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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