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Gainsight to Google Pubsub integration — real-time, two-way sync

Keep Gainsight and Google Pubsub in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Gainsight and Google Pubsub

Connect the tickets, records, and events in Gainsight to the systems engineering runs in Google Pubsub, kept current in real time and in both directions.

Gainsight is where customer-facing and operational work happens: the tickets, conversations, contacts, and records a team touches every day. Google Pubsub is where engineering runs the systems behind that work — the issue trackers, message brokers, directories, and monitors that keep services moving. The same items, people, and events matter to both, and when the only link between them is a manual hand-off or an overnight export, each side acts on a stale copy of what the other already knows.

Stacksync syncs Scorecard Fact, Timeline Activity, Success Plan, Task and Playbook in Gainsight with Message attributes, Dead-letter topics, Ordering keys, Topics in Google Pubsub field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync maps the overlap, resolves conflicts by rules you set, and keeps every copy current, with no middleware to build and no API limits to babysit.

Common use cases

  • 01 Keep Relationship records aligned with a billing system or ERP so multi-product customers map to the correct contracts and invoices.
  • 02 Read Timeline Activities and Success Plan objectives into a reporting database for churn, QBR, and CSM-productivity dashboards.
  • 03 Fan out CRM record changes to a topic and let billing, analytics, and notification subscriptions each react without coupling to the source.
  • 04 Bridge order or billing events off a topic into an ERP or ticketing system as they arrive, mapping message attributes to target fields.

Common sync patterns

Where Google Pubsub tracks engineering work: requests become issues

A ticket or request raised in Gainsight opens or updates a matching issue in Google Pubsub, and status, comments, and resolution flow back, so support and engineering work the same item instead of retyping it.

Where Google Pubsub moves messages between services: activity lands on the stream

Records created or changed in Gainsight publish to the queue or topic in Google Pubsub as they happen, so downstream services react to real events rather than polling for them.

Where Google Pubsub is the directory or identity source: one set of users

People and accounts in Gainsight stay matched to the users in Google Pubsub, so access, provisioning, and org changes propagate instead of being keyed in twice.

What you can sync between Gainsight and Google Pubsub

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Gainsight objects Google Pubsub objects How this pairing syncs
Scorecard Fact Health scores and measures per Company or Relationship; usage metrics from a warehouse are written in so scores reflect live telemetry. Message attributes Up to 100 key-value pairs per message; carry routing metadata and drive subscription filter expressions. Scorecard Fact is specific to Gainsight and Message attributes to Google Pubsub — each maps to any object or custom field on the other side.
Timeline Activity Logged calls, emails, and notes; usually read out into a reporting database for QBR and churn analysis. Dead-letter topics Destination for messages that exceed a subscription's max delivery attempts; isolates poison messages for later handling. Timeline Activity is specific to Gainsight and Dead-letter topics to Google Pubsub — each maps to any object or custom field on the other side.
Success Plan Account objectives with associated tasks; read out for reporting or synced with project tools tracking onboarding and adoption. Ordering keys Tag messages so those sharing a key deliver in publish order when message ordering is enabled; throughput capped at 1 MBps per key. Success Plan is specific to Gainsight and Ordering keys to Google Pubsub — each maps to any object or custom field on the other side.
Task and Playbook Cockpit tasks generated from CTAs and playbooks; synced with Jira or Asana so execution happens in the team's own tool. Topics Named resource publishers send to; Stacksync publishes each record change as a message to a topic for downstream subscribers to consume. Task and Playbook is specific to Gainsight and Topics to Google Pubsub — each maps to any object or custom field on the other side.
Custom Objects Org-specific MDA tables with the __gc suffix; discoverable via the Describe API so field mappings can be generated automatically. Subscriptions A stream of messages from one topic; Stacksync consumes here via StreamingPull or a push endpoint, acknowledging each message after a successful write. Custom Objects is specific to Gainsight and Subscriptions to Google Pubsub — each maps to any object or custom field on the other side.
Company Customer/account master in Gainsight CS; two-way synced with CRM and warehouse customer tables to keep ARR, owner, and renewal fields aligned. Messages The synced unit: base64-encoded data plus attributes, ordering key, messageId and publishTime; capped at 10 MB each. Company is specific to Gainsight and Messages to Google Pubsub — each maps to any object or custom field on the other side.

How changes propagate between Gainsight and Google Pubsub

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Gainsight Google Pubsub Interval-based propagation

DetectionStacksync polls Gainsight for changes on an incremental schedule, reading only records changed since the previous pass. Polling on the ModifiedDate (GS Modified Date) system field, which is filterable and sortable on every object.

DeliveryEach detected change is written to Google Pubsub through its API, with automatic retries and rate-limit backoff.

Google Pubsub Gainsight Sub-second propagation

DetectionGoogle Pubsub notifies Stacksync of record changes through webhook events. Consumes messages as they arrive on a subscription — StreamingPull (long-lived gRPC) or a push subscription delivering each message as an HTTPS POST.

DeliveryEach detected change is written to Gainsight through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Gainsight: Synchronous APIs are capped near 100 calls/min and 50,000/day; the asynchronous Bulk API allows 10 calls/hour and 100/day. Both are fixed-window limits, and the applicable per-hour and per-day limits are returned in the x-ratelimit-limit response header.
  • Google Pubsub: Per-region throughput quotas (publish up to ~4 GB/s in large regions); 10 MB max per message and per publish request, 1,000 messages per request, and 1 MBps per ordering key.
What ships with Gainsight ⇄ Google Pubsub

Connect Gainsight and Google Pubsub for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gainsight–Google Pubsub connection.

Real-time

Two-way sync

Changes in Gainsight or Google Pubsub instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Gainsight or Google Pubsub data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Gainsight or Google Pubsub record.

Observability

Monitoring

Track your Gainsight ⇄ Google Pubsub sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Gainsight and Google Pubsub.

How the Gainsight and Google Pubsub connectors work

Gainsight

Integration surface
REST APIs (per-object) and asynchronous Bulk REST API
Authentication
API access key passed in the 'accesskey' request header (non-expiring), generated by a Gainsight admin; M2M OAuth (Client ID/Secret) is also supported
Change detection
Polling on the ModifiedDate (GS Modified Date) system field, which is filterable and sortable on every object; Rules Engine Real-Time Rules can optionally push specific object events (e.g., a Company stage change) to an external endpoint
Capabilities
read · write
Rate limits
Synchronous APIs are capped near 100 calls/min and 50,000/day; the asynchronous Bulk API allows 10 calls/hour and 100/day. Both are fixed-window limits, and the applicable per-hour and per-day limits are returned in the x-ratelimit-limit response header.

Google Pubsub

Integration surface
REST and gRPC (Cloud Pub/Sub API v1)
Authentication
Google Cloud IAM via OAuth 2.0 / service-account credentials (JSON key or workload identity); requires roles such as pubsub.publisher and pubsub.subscriber
Change detection
Consumes messages as they arrive on a subscription — StreamingPull (long-lived gRPC) or a push subscription delivering each message as an HTTPS POST; no modified-date polling
Capabilities
read · write · webhooks
Rate limits
Per-region throughput quotas (publish up to ~4 GB/s in large regions); 10 MB max per message and per publish request, 1,000 messages per request, and 1 MBps per ordering key
How it works

How to connect Gainsight to Google Pubsub — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Gainsight and Google Pubsub with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Gainsight connected
    Google Pubsub connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Gainsight and Google Pubsub objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Gainsight ⇄ Google Pubsub
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Gainsight Google Pubsub
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
FAQ

Gainsight and Google Pubsub integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

Related integrations

Every pair below is a real-time, two-way sync. Search all 323 integrations available for Gainsight and Google Pubsub.

Popular · 7 of 323
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