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Business productivity ⇄ Developer tools

Gainsight to Ldap integration — real-time, two-way sync

Keep Gainsight and Ldap in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Gainsight and Ldap

Connect the tickets, records, and events in Gainsight to the systems engineering runs in Ldap, kept current in real time and in both directions.

Gainsight is where customer-facing and operational work happens: the tickets, conversations, contacts, and records a team touches every day. Ldap is where engineering runs the systems behind that work — the issue trackers, message brokers, directories, and monitors that keep services moving. The same items, people, and events matter to both, and when the only link between them is a manual hand-off or an overnight export, each side acts on a stale copy of what the other already knows.

Stacksync syncs Company, Person (People), Relationship, CTA (Call to Action) in Gainsight with Operational attributes, Schema (subschema subentry), Entries, Person entries (inetOrgPerson / user) in Ldap field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync maps the overlap, resolves conflicts by rules you set, and keeps every copy current, with no middleware to build and no API limits to babysit.

Common use cases

  • 01 Read Timeline Activities and Success Plan objectives into a reporting database for churn, QBR, and CSM-productivity dashboards.
  • 02 Keep Relationship records aligned with a billing system or ERP so multi-product customers map to the correct contracts and invoices.
  • 03 Read person, group, and organizationalUnit entries into a warehouse for periodic access reviews and audit evidence without LDIF exports.
  • 04 Connect a niche or legacy directory server that has no dedicated Stacksync connector but speaks LDAPv3, syncing it over a bind DN and TLS.

Common sync patterns

Where Ldap watches operations: live volumes for visibility

Open items, throughput, and error counts from Gainsight replicate into Ldap, so the operational view reflects what is actually happening in the business.

One shared record across both systems

Where both systems keep records for the same contacts, items, or users, a correction in either updates the other, ending dual maintenance and keeping IDs aligned for every other flow.

Where Ldap tracks engineering work: requests become issues

A ticket or request raised in Gainsight opens or updates a matching issue in Ldap, and status, comments, and resolution flow back, so support and engineering work the same item instead of retyping it.

What you can sync between Gainsight and Ldap

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Gainsight objects Ldap objects How this pairing syncs
Relationship Sub-units within a company for multi-product or multi-team accounts; synced so each maps to the right contract in billing or an ERP. Schema (subschema subentry) The objectClass and attribute-type definitions the server exposes; read to validate that written attributes exist and are single- or multi-valued as expected. Relationship is specific to Gainsight and Schema (subschema subentry) to Ldap — each maps to any object or custom field on the other side.
CTA (Call to Action) Risk and expansion alerts that drive CSM plays; often synced to ticketing or project tools so follow-up work is tracked where teams operate. Entries The fundamental unit of an LDAP directory, each addressed by a distinguished name (DN) and typed by its objectClass; synced two-way as records, with the DN driving upserts and attribute-level updates. CTA (Call to Action) is specific to Gainsight and Entries to Ldap — each maps to any object or custom field on the other side.
Scorecard Fact Health scores and measures per Company or Relationship; usage metrics from a warehouse are written in so scores reflect live telemetry. Person entries (inetOrgPerson / user) People held under objectClasses such as inetOrgPerson, person, or Active Directory user; synced two-way to create accounts and update attributes like mail, cn, and telephoneNumber. Scorecard Fact is specific to Gainsight and Person entries (inetOrgPerson / user) to Ldap — each maps to any object or custom field on the other side.
Timeline Activity Logged calls, emails, and notes; usually read out into a reporting database for QBR and churn analysis. Groups (groupOfNames / posixGroup) Group entries whose member or uniqueMember attributes list DNs; synced two-way to add and remove membership as teams and entitlements change. Timeline Activity is specific to Gainsight and Groups (groupOfNames / posixGroup) to Ldap — each maps to any object or custom field on the other side.
Success Plan Account objectives with associated tasks; read out for reporting or synced with project tools tracking onboarding and adoption. Organizational units (ou) Container entries that structure the DIT and scope which subtree a sync reads or writes; used to limit a sync to a branch such as ou=People,dc=corp,dc=com. Success Plan is specific to Gainsight and Organizational units (ou) to Ldap — each maps to any object or custom field on the other side.
Task and Playbook Cockpit tasks generated from CTAs and playbooks; synced with Jira or Asana so execution happens in the team's own tool. Attributes The typed name/value pairs on each entry (cn, mail, memberOf, objectClass); the schema defines which attributes each objectClass allows, and mappings are built per attribute. Task and Playbook is specific to Gainsight and Attributes to Ldap — each maps to any object or custom field on the other side.

How changes propagate between Gainsight and Ldap

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Gainsight Ldap Interval-based propagation

DetectionStacksync polls Gainsight for changes on an incremental schedule, reading only records changed since the previous pass. Polling on the ModifiedDate (GS Modified Date) system field, which is filterable and sortable on every object.

DeliveryEach detected change is written to Ldap through its API, with automatic retries and rate-limit backoff.

Ldap Gainsight Interval-based propagation

DetectionStacksync polls Ldap for changes on an incremental schedule, reading only records changed since the previous pass. No universal native change feed.

DeliveryEach detected change is written to Gainsight through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Gainsight: Synchronous APIs are capped near 100 calls/min and 50,000/day; the asynchronous Bulk API allows 10 calls/hour and 100/day. Both are fixed-window limits, and the applicable per-hour and per-day limits are returned in the x-ratelimit-limit response header.
  • Ldap: LDAP defines no request quota; throughput is bounded by the server's sizelimit and timelimit administrative limits, connection and thread caps, and the CPU/IO it shares with live authentication traffic, so large syncs can contend with production lookups and must page results.
What ships with Gainsight ⇄ Ldap

Connect Gainsight and Ldap for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gainsight–Ldap connection.

Real-time

Two-way sync

Changes in Gainsight or Ldap instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Gainsight or Ldap data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Gainsight or Ldap record.

Observability

Monitoring

Track your Gainsight ⇄ Ldap sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Gainsight and Ldap.

How the Gainsight and Ldap connectors work

Gainsight

Integration surface
REST APIs (per-object) and asynchronous Bulk REST API
Authentication
API access key passed in the 'accesskey' request header (non-expiring), generated by a Gainsight admin; M2M OAuth (Client ID/Secret) is also supported
Change detection
Polling on the ModifiedDate (GS Modified Date) system field, which is filterable and sortable on every object; Rules Engine Real-Time Rules can optionally push specific object events (e.g., a Company stage change) to an external endpoint
Capabilities
read · write
Rate limits
Synchronous APIs are capped near 100 calls/min and 50,000/day; the asynchronous Bulk API allows 10 calls/hour and 100/day. Both are fixed-window limits, and the applicable per-hour and per-day limits are returned in the x-ratelimit-limit response header.

Ldap

Integration surface
LDAPv3 protocol (RFC 4511) over TCP, typically LDAPS on port 636 or StartTLS on 389; reaches any LDAPv3 directory server - OpenLDAP, Microsoft Active Directory, 389 Directory Server, Oracle Unified Directory, PingDS/ForgeRock, NetIQ eDirectory, Apache Directory.
Authentication
A bind DN and password (simple bind), typically over TLS, using a service account with rights to the target subtree. SASL mechanisms - GSSAPI/Kerberos, DIGEST-MD5, or EXTERNAL with a client certificate - are available where the server supports them.
Change detection
No universal native change feed. Incremental sync polls the modifyTimestamp operational attribute (or entryCSN / uSNChanged on servers that expose them) for entries changed since the last cursor; detecting deletes needs a server changelog or tombstones because a plain search cannot see removed entries. Some servers add Persistent Search or RFC 4533 content-sync (syncrepl), but that support is server-specific. No webhooks.
Capabilities
read · write
Rate limits
LDAP defines no request quota; throughput is bounded by the server's sizelimit and timelimit administrative limits, connection and thread caps, and the CPU/IO it shares with live authentication traffic, so large syncs can contend with production lookups and must page results.
How it works

How to connect Gainsight to Ldap — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Gainsight and Ldap with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Gainsight connected
    Ldap connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Gainsight and Ldap objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Gainsight ⇄ Ldap
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Gainsight Ldap
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Gainsight and Ldap integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 390 integrations available for Gainsight and Ldap.

Popular · 8 of 390
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