Real-time
Two-way sync
Changes in Gainsight or Kommo instantly reflect in both systems. No stale data, no manual imports.
Business productivity ⇄ CRM
Gainsight to Kommo integration — real-time, two-way sync
Keep Gainsight and Kommo in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from MuleSoft
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Migrated from Fivetran
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Migrated from Celigo
Why teams connect Gainsight and Kommo
Sync what happens in Gainsight with the customer records in Kommo, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Gainsight holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects CTA (Call to Action), Scorecard Fact, Timeline Activity, Success Plan in Gainsight to Leads, Contacts, Companies, Pipelines & Statuses in Kommo with bi-directional, real-time sync. Activity and record changes in Gainsight update the matching contact or account in Kommo, and CRM data flows the other way wherever Gainsight can store and use it.
Common use cases
- 01 Keep Relationship records aligned with a billing system or ERP so multi-product customers map to the correct contracts and invoices.
- 02 Read Timeline Activities and Success Plan objectives into a reporting database for churn, QBR, and CSM-productivity dashboards.
- 03 Keep customer records consistent between Kommo and invoicing or ERP systems
- 04 Mirror pipeline stage changes into BI tools for forecasting
Common sync patterns
Where Gainsight supplies contact or company data
Enriched fields land directly on records in Kommo, and refreshes keep them from going stale.
Where Gainsight processes payments
Charges, refunds, and subscription changes appear on the account in Kommo, so revenue context lives with the relationship.
Where Gainsight can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Kommo sync into Gainsight, so people working there have the context without switching tools.
What you can sync between Gainsight and Kommo
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gainsight objects | Kommo objects | How this pairing syncs | |
|---|---|---|---|
| Company Customer/account master in Gainsight CS; two-way synced with CRM and warehouse customer tables to keep ARR, owner, and renewal fields aligned. | Companies Organization records map to accounts in ERPs and invoicing tools. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. Custom fields on either side are included in the mapping. | |
| Task and Playbook Cockpit tasks generated from CTAs and playbooks; synced with Jira or Asana so execution happens in the team's own tool. | Chats Messenger conversations from WhatsApp, Instagram, and other channels attach to leads and contacts. | Task and Playbook is specific to Gainsight and Chats to Kommo — each maps to any object or custom field on the other side. | |
| Custom Objects Org-specific MDA tables with the __gc suffix; discoverable via the Describe API so field mappings can be generated automatically. | Leads The central pipeline record; external signups and form fills sync in as leads. | Custom Objects is specific to Gainsight and Leads to Kommo — each maps to any object or custom field on the other side. | |
| Person (People) Contacts associated to companies through the Company Person junction; synced two-way with CRM contacts and warehouse person records. | Contacts Person records sync with other CRMs and databases for a shared contact file. | Person (People) is specific to Gainsight and Contacts to Kommo — each maps to any object or custom field on the other side. | |
| Relationship Sub-units within a company for multi-product or multi-team accounts; synced so each maps to the right contract in billing or an ERP. | Pipelines & Statuses Stage definitions structure lead progress and drive stage-change syncs to reporting tools. | Relationship is specific to Gainsight and Pipelines & Statuses to Kommo — each maps to any object or custom field on the other side. | |
| CTA (Call to Action) Risk and expansion alerts that drive CSM plays; often synced to ticketing or project tools so follow-up work is tracked where teams operate. | Tasks Follow-up records keep rep activity consistent across systems. | CTA (Call to Action) is specific to Gainsight and Tasks to Kommo — each maps to any object or custom field on the other side. |
How changes propagate between Gainsight and Kommo
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gainsight Kommo Interval-based propagation
DetectionStacksync polls Gainsight for changes on an incremental schedule, reading only records changed since the previous pass. Polling on the ModifiedDate (GS Modified Date) system field, which is filterable and sortable on every object.
DeliveryEach detected change is written to Kommo through its API, with automatic retries and rate-limit backoff.
Kommo Gainsight Sub-second propagation
DetectionKommo notifies Stacksync of record changes through webhook events. Webhooks on record add and update events, plus polling for backfill.
DeliveryEach detected change is written to Gainsight through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gainsight: Synchronous APIs are capped near 100 calls/min and 50,000/day; the asynchronous Bulk API allows 10 calls/hour and 100/day. Both are fixed-window limits, and the applicable per-hour and per-day limits are returned in the x-ratelimit-limit response header.
- Kommo: Subject to per-account request rate limits.
What ships with Gainsight ⇄ Kommo
Connect Gainsight and Kommo for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gainsight–Kommo connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gainsight or Kommo data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gainsight or Kommo record.
Observability
Monitoring
Track your Gainsight ⇄ Kommo sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gainsight and Kommo.
How the Gainsight and Kommo connectors work
Gainsight
- Integration surface
- REST APIs (per-object) and asynchronous Bulk REST API
- Authentication
- API access key passed in the 'accesskey' request header (non-expiring), generated by a Gainsight admin; M2M OAuth (Client ID/Secret) is also supported
- Change detection
- Polling on the ModifiedDate (GS Modified Date) system field, which is filterable and sortable on every object; Rules Engine Real-Time Rules can optionally push specific object events (e.g., a Company stage change) to an external endpoint
- Capabilities
- read · write
- Rate limits
- Synchronous APIs are capped near 100 calls/min and 50,000/day; the asynchronous Bulk API allows 10 calls/hour and 100/day. Both are fixed-window limits, and the applicable per-hour and per-day limits are returned in the x-ratelimit-limit response header.
Kommo
- Integration surface
- REST API
- Authentication
- OAuth 2.0 with refresh tokens
- Change detection
- Webhooks on record add and update events, plus polling for backfill
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to per-account request rate limits
How it works
How to connect Gainsight to Kommo — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gainsight and Kommo with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gainsight
connected
Kommo
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gainsight and Kommo objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gainsight ⇄ KommoCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gainsight KommoCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gainsight and Kommo integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Gainsight and Kommo: authenticate both systems, choose the objects to sync (such as Gainsight's Company and Task and Playbook), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Common patterns for Gainsight and Kommo: Where Gainsight supplies contact or company data; Where Gainsight processes payments; Where Gainsight can store CRM context: fields kept current. Enriched fields land directly on records in Kommo, and refreshes keep them from going stale.
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Gainsight: REST APIs (per-object) and asynchronous Bulk REST API. Authentication: API access key passed in the 'accesskey' request header (non-expiring), generated by a Gainsight admin; M2M OAuth (Client ID/Secret) is also supported. Kommo: REST API. Authentication: OAuth 2.0 with refresh tokens. Stacksync manages authentication, retries, and rate limits on both sides.
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Gainsight: Objects are typed STANDARD (Company, Person, Relationship), CUSTOM (__gc suffix), or SYSTEM; the Describe API reports which fields are createable, updateable, filterable, and sortable. Kommo: As a messenger-first CRM, chat threads from channels like WhatsApp and Instagram attach directly to leads, which is context most other CRMs lack when records are synced across. Stacksync's field mapping accounts for these differences between Gainsight and Kommo without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Gainsight and Kommo records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Gainsight and Kommo connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Gainsight–Kommo integration in-house.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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