Real-time
Two-way sync
Changes in Gainsight or Infor CloudSuite instantly reflect in both systems. No stale data, no manual imports.
Business productivity ⇄ ERP
Gainsight to Infor CloudSuite integration — real-time, two-way sync
Keep Gainsight and Infor CloudSuite in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from Celigo
Why teams connect Gainsight and Infor CloudSuite
Bridge the tools people work in and the system the business runs on: real-time, two-way sync between Gainsight and Infor CloudSuite.
The ERP holds the records the business is run on, and it is rarely where day-to-day work happens. Gainsight is closer to the work, and the two often need the same facts about the same people, organizations, and transactions. Bridging them by hand, or by nightly file transfer, leaves each side out of date for hours at a time.
Stacksync syncs Person (People), Relationship, CTA (Call to Action), Scorecard Fact in Gainsight with GL journal entries, Items, Customers, Suppliers / vendors in Infor CloudSuite bi-directionally and in real time, with field-level mapping and rules for which system wins on conflict. Changes made where the work happens reach the system of record within seconds, and the reverse.
Common use cases
- 01 Read Timeline Activities and Success Plan objectives into a reporting database for churn, QBR, and CSM-productivity dashboards.
- 02 Keep Relationship records aligned with a billing system or ERP so multi-product customers map to the correct contracts and invoices.
- 03 Sync items, customers, and orders between CloudSuite and a CRM so sales quotes against live pricing and inventory.
- 04 Flow ecommerce orders into CloudSuite and return order status and shipment data to the storefront.
Common sync patterns
Master data corrections travel
A customer, supplier, or contact detail corrected in either system updates the other, ending duplicate maintenance.
Where Gainsight faces customers and Infor CloudSuite carries account records
Order, invoice, or account status from Infor CloudSuite appears alongside the customer in Gainsight, so front-line teams answer from live data.
Where Gainsight collects payments: transactions post through
Payment events sync into Infor CloudSuite as they occur, keeping the enterprise records current without manual entry.
What you can sync between Gainsight and Infor CloudSuite
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gainsight objects | Infor CloudSuite objects | How this pairing syncs | |
|---|---|---|---|
| Company Customer/account master in Gainsight CS; two-way synced with CRM and warehouse customer tables to keep ARR, owner, and renewal fields aligned. | Inventory balances On-hand quantities exposed so external channels quote against real stock. | Company is specific to Gainsight and Inventory balances to Infor CloudSuite — each maps to any object or custom field on the other side. | |
| Person (People) Contacts associated to companies through the Company Person junction; synced two-way with CRM contacts and warehouse person records. | GL journal entries Financial postings replicated for consolidated reporting. | Person (People) is specific to Gainsight and GL journal entries to Infor CloudSuite — each maps to any object or custom field on the other side. | |
| Relationship Sub-units within a company for multi-product or multi-team accounts; synced so each maps to the right contract in billing or an ERP. | Items Product and material masters synced to commerce, CRM, and planning tools. | Relationship is specific to Gainsight and Items to Infor CloudSuite — each maps to any object or custom field on the other side. | |
| CTA (Call to Action) Risk and expansion alerts that drive CSM plays; often synced to ticketing or project tools so follow-up work is tracked where teams operate. | Customers Account masters matched against CRM records in two-way syncs. | CTA (Call to Action) is specific to Gainsight and Customers to Infor CloudSuite — each maps to any object or custom field on the other side. | |
| Scorecard Fact Health scores and measures per Company or Relationship; usage metrics from a warehouse are written in so scores reflect live telemetry. | Suppliers / vendors Procurement counterparties synced with sourcing and AP tools. | Scorecard Fact is specific to Gainsight and Suppliers / vendors to Infor CloudSuite — each maps to any object or custom field on the other side. | |
| Timeline Activity Logged calls, emails, and notes; usually read out into a reporting database for QBR and churn analysis. | Sales orders Demand-side documents synced in from commerce channels and out for fulfillment visibility. | Timeline Activity is specific to Gainsight and Sales orders to Infor CloudSuite — each maps to any object or custom field on the other side. |
How changes propagate between Gainsight and Infor CloudSuite
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gainsight Infor CloudSuite Interval-based propagation
DetectionStacksync polls Gainsight for changes on an incremental schedule, reading only records changed since the previous pass. Polling on the ModifiedDate (GS Modified Date) system field, which is filterable and sortable on every object.
DeliveryEach detected change is written to Infor CloudSuite through its API, with automatic retries and rate-limit backoff.
Infor CloudSuite Gainsight Interval-based propagation
DetectionStacksync polls Infor CloudSuite for changes on an incremental schedule, reading only records changed since the previous pass. Event-style BOD publications through Infor ION where configured.
DeliveryEach detected change is written to Gainsight through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gainsight: Synchronous APIs are capped near 100 calls/min and 50,000/day; the asynchronous Bulk API allows 10 calls/hour and 100/day. Both are fixed-window limits, and the applicable per-hour and per-day limits are returned in the x-ratelimit-limit response header.
- Infor CloudSuite: Subject to the ION API gateway's rate limiting policies for the tenant.
What ships with Gainsight ⇄ Infor CloudSuite
Connect Gainsight and Infor CloudSuite for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gainsight–Infor CloudSuite connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gainsight or Infor CloudSuite data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gainsight or Infor CloudSuite record.
Observability
Monitoring
Track your Gainsight ⇄ Infor CloudSuite sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gainsight and Infor CloudSuite.
How the Gainsight and Infor CloudSuite connectors work
Gainsight
- Integration surface
- REST APIs (per-object) and asynchronous Bulk REST API
- Authentication
- API access key passed in the 'accesskey' request header (non-expiring), generated by a Gainsight admin; M2M OAuth (Client ID/Secret) is also supported
- Change detection
- Polling on the ModifiedDate (GS Modified Date) system field, which is filterable and sortable on every object; Rules Engine Real-Time Rules can optionally push specific object events (e.g., a Company stage change) to an external endpoint
- Capabilities
- read · write
- Rate limits
- Synchronous APIs are capped near 100 calls/min and 50,000/day; the asynchronous Bulk API allows 10 calls/hour and 100/day. Both are fixed-window limits, and the applicable per-hour and per-day limits are returned in the x-ratelimit-limit response header.
Infor CloudSuite
- Integration surface
- REST APIs exposed through the Infor ION API gateway; integration payloads are standardized as Business Object Documents (BODs)
- Authentication
- OAuth 2.0 via Infor OS / ION API credentials
- Change detection
- Event-style BOD publications through Infor ION where configured; otherwise polling
- Capabilities
- read · write
- Rate limits
- Subject to the ION API gateway's rate limiting policies for the tenant.
How it works
How to connect Gainsight to Infor CloudSuite — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gainsight and Infor CloudSuite with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gainsight
connected
Infor CloudSuite
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gainsight and Infor CloudSuite objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gainsight ⇄ Infor CloudSuiteCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gainsight Infor CloudSuiteCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gainsight and Infor CloudSuite integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Gainsight and Infor CloudSuite: authenticate both systems, choose the objects to sync (such as Gainsight's Company and Person (People)), map fields visually, and changes propagate both ways in milliseconds — no code required.
-
Change detection on Gainsight: Polling on the ModifiedDate (GS Modified Date) system field, which is filterable and sortable on every object; Rules Engine Real-Time Rules can optionally push specific object events (e.g., a Company stage change) to an external endpoint. On Infor CloudSuite: Event-style BOD publications through Infor ION where configured; otherwise polling. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
-
On the Gainsight side: Person (People), Relationship, CTA (Call to Action), Scorecard Fact, plus custom fields where Gainsight exposes them. On the Infor CloudSuite side: GL journal entries, Items, Customers, Suppliers / vendors. Stacksync auto-detects both schemas and converts types between the two systems.
-
Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
-
Common patterns for Gainsight and Infor CloudSuite: Master data corrections travel; Where Gainsight faces customers and Infor CloudSuite carries account records; Where Gainsight collects payments: transactions post through. A customer, supplier, or contact detail corrected in either system updates the other, ending duplicate maintenance.
-
Gainsight: REST APIs (per-object) and asynchronous Bulk REST API. Authentication: API access key passed in the 'accesskey' request header (non-expiring), generated by a Gainsight admin; M2M OAuth (Client ID/Secret) is also supported. Infor CloudSuite: REST APIs exposed through the Infor ION API gateway; integration payloads are standardized as Business Object Documents (BODs). Authentication: OAuth 2.0 via Infor OS / ION API credentials. Stacksync manages authentication, retries, and rate limits on both sides.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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