Real-time
Two-way sync
Changes in DEAR Inventory or Gladly instantly reflect in both systems. No stale data, no manual imports.
ERP ⇄ CRM
DEAR Inventory to Gladly integration — real-time, two-way sync
Keep DEAR Inventory and Gladly in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from Mulesoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect DEAR Inventory and Gladly
Close the gap between front office and back office: Gladly and DEAR Inventory share customers and status in real time, in both directions.
Gladly holds the customer relationship; DEAR Inventory runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.
Stacksync syncs Conversation items, Agents, Topics, Tasks in Gladly with Stock levels, Sale orders, Purchase orders, Customers in DEAR Inventory field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.
Common use cases
- Push conversation outcomes into a CRM so account teams see support context on their accounts.
- Sync Gladly customer profiles with an order database so agents see purchase history and profile updates flow back.
- Push sale orders from a storefront or CRM into DEAR for fulfillment without manual re-entry.
- Land orders, costs, and inventory movements in a warehouse for margin and stock-turn reporting.
Where DEAR Inventory handles order-to-cash: closed-won flows through
A deal won in Gladly creates or updates the customer in DEAR Inventory with clean data, so fulfillment and invoicing start without re-entry.
Where DEAR Inventory is the finance system of record: money status on the account
Invoice and payment state from DEAR Inventory shows on the account in Gladly, so reps see balances before promising the next order.
One customer master
Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.
What you can sync between DEAR Inventory and Gladly
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| DEAR Inventory objects | Gladly objects | |
|---|---|---|
| Assemblies / Production Bill-of-material and production records for light manufacturing workflows. | Tasks Follow-up work items created from external triggers or synced for workload reporting. | |
| Locations Warehouses and bins that scope stock levels and fulfillment. | Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. | |
| Products SKU records with pricing, suppliers, and bill-of-material links; the master data most syncs start from. | Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. | |
| Stock levels Per-location availability derived from inventory transactions; read-heavy in storefront syncs. | Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. | |
| Sale orders Customer orders through their pick/pack/ship lifecycle; synced with storefronts and CRMs. | Agents User records used to attribute work in CX analytics. | |
| Purchase orders Supplier orders and receiving records synced with accounting and planning tools. | Topics Categorization applied to conversations; the key dimension for contact-driver reporting. |
What ships with DEAR Inventory ⇄ Gladly
Connect DEAR Inventory and Gladly for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every DEAR Inventory–Gladly connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever DEAR Inventory or Gladly data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single DEAR Inventory or Gladly record.
Observability
Monitoring
Track your DEAR Inventory ⇄ Gladly sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between DEAR Inventory and Gladly.
How the DEAR Inventory and Gladly connectors work
DEAR Inventory
- Integration surface
- REST API
- Authentication
- Account ID plus application key sent as request headers
- Change detection
- Polling with modified-since filters; webhook notifications for sale and purchase events are available on subscriptions that include the Automation module
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's per-account API rate limits
Gladly
- Integration surface
- REST API
- Authentication
- API tokens used with basic authentication tied to an agent email
- Change detection
- Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
How it works
How to connect DEAR Inventory to Gladly — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate DEAR Inventory and Gladly with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
DEAR Inventory
connected
Gladly
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the DEAR Inventory and Gladly objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · DEAR Inventory ⇄ GladlyCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
DEAR Inventory GladlyCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
DEAR Inventory and Gladly integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between DEAR Inventory and Gladly: authenticate both systems, choose the objects to sync (such as DEAR Inventory's Assemblies / Production and Locations), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means DEAR Inventory and Gladly records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed DEAR Inventory and Gladly connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom DEAR Inventory–Gladly integration in-house.
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Yes — Stacksync ships production-grade connectors for both DEAR Inventory and Gladly. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on DEAR Inventory: Polling with modified-since filters; webhook notifications for sale and purchase events are available on subscriptions that include the Automation module. On Gladly: Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Gladly side: Conversation items, Agents, Topics, Tasks, plus custom fields where Gladly exposes them. On the DEAR Inventory side: Stock levels, Sale orders, Purchase orders, Customers. Stacksync auto-detects both schemas and converts types between the two systems.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for DEAR Inventory and Gladly.
Popular · 8 of 386
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DEAR Inventory ⇄ 6sense -
DEAR Inventory ⇄ Apollo.io -
DEAR Inventory ⇄ Clearbit -
DEAR Inventory ⇄ Close -
Gladly ⇄ Acumatica -
Gladly ⇄ SAP S/4HANA -
Gladly ⇄ Odoo -
Gladly ⇄ Blue Yonder WMS
No integrations match .
