Real-time
Two-way sync
Changes in Creatio CRM or Shopware instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ E-commerce
Creatio CRM to Shopware integration — real-time, two-way sync
Keep Creatio CRM and Shopware in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Creatio CRM and Shopware
Keep the customers and orders that Creatio CRM and Shopware share aligned in real time, so sales works from live purchase history and the store works from current account details.
Creatio CRM holds the customer relationship: the contacts, accounts, and deals a go-to-market team works. Shopware runs the buying side: who placed which order, what they bought, and where it ships. The two describe the same people and companies, and when they are connected only by exports, sales answers questions without recent orders in front of them while the store works from account details that changed weeks ago.
Stacksync links Contacts, Leads, Opportunities, Activities in Creatio CRM to Products, Categories, Customers, Orders in Shopware with bi-directional, real-time sync. New customers, order activity, and corrected contact details move in whichever direction you configure, field by field, with conflicts resolved by rules you set. A record created or changed on either side shows up on the other within seconds, with no CSV exports and no nightly job.
The shared entity is the customer, matched on email or an external ID, so both systems agree on who the buyer is and the order history sits next to the relationship instead of in a separate tab.
Common use cases
- 01 Sync Creatio accounts and opportunities into a warehouse for pipeline and forecast reporting outside Creatio dashboards.
- 02 Two-way sync of accounts, orders, and products between Creatio and an ERP so sales and fulfillment share one record of truth.
- 03 Two-way sync of the `product` catalog — titles, nested price arrays, and stock — between Shopware and an ERP or PIM so pricing and inventory stay aligned.
- 04 Stream new `order` records with their `order_line_item`, `order_delivery`, and `order_transaction` rows into a warehouse or accounting system for revenue and fulfillment reporting.
Common sync patterns
Contact and address details stay consistent
An email, phone, or shipping and billing address corrected in either system updates the other, so the next order and the next outreach both use current information.
Where Creatio CRM segments customers: status travels to the store record
Lifecycle stage, tier, or account owner set in Creatio CRM syncs onto the customer record in Shopware, so the buying side can act on how the relationship is classified.
Where both keep product records: catalog and CRM products aligned
Where Creatio CRM tracks products or line items and Shopware holds the catalog, shared items are matched on SKU so quotes, deals, and orders reference the same products.
What you can sync between Creatio CRM and Shopware
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Creatio CRM objects | Shopware objects | How this pairing syncs | |
|---|---|---|---|
| Orders Order records bridging CRM and fulfillment or ERP systems. | Orders Order headers (`order`) with totals, state, and sales-channel reference; read out to accounting and written back for status updates. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. | |
| Products Catalog items referenced on orders and opportunities. | Products The product catalog (`product`), including parent/child variants, per-currency nested price arrays, and stock; synced two-way with ERP, PIM, or a database. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. | |
| Opportunities Deal records with stages and amounts used in revenue syncs. | Customers Storefront customer accounts (`customer`) with addresses and group; synced two-way with a CRM or support tool. | Opportunities is specific to Creatio CRM and Customers to Shopware — each maps to any object or custom field on the other side. | |
| Activities Tasks, calls, and meetings tied to records for engagement tracking. | Order Line Items Per-order product rows (`order_line_item`); read alongside the order for revenue and fulfillment reporting. | Activities is specific to Creatio CRM and Order Line Items to Shopware — each maps to any object or custom field on the other side. | |
| Cases Service requests handled in Creatio's service workflows; syncable to help desk tools. | Order Deliveries Shipping records (`order_delivery`) carrying delivery state and tracking codes; written back from a 3PL or WMS. | Cases is specific to Creatio CRM and Order Deliveries to Shopware — each maps to any object or custom field on the other side. | |
| Custom sections (objects) No-code custom entities, exposed through the same API as standard objects. | Order Transactions Payment records (`order_transaction`) holding payment method and state; read to reconcile against a billing or finance system. | Custom sections (objects) is specific to Creatio CRM and Order Transactions to Shopware — each maps to any object or custom field on the other side. |
How changes propagate between Creatio CRM and Shopware
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Creatio CRM Shopware Interval-based propagation
DetectionStacksync polls Creatio CRM for changes on an incremental schedule, reading only records changed since the previous pass. Polling on ModifiedOn system columns.
DeliveryEach detected change is written to Shopware through its API, with automatic retries and rate-limit backoff.
Shopware Creatio CRM Sub-second propagation
DetectionShopware notifies Stacksync of record changes through webhook events. App-system webhooks on entity events (product.written, order.written, customer.written) deliver the changed record's primaryKey and updated field.
DeliveryEach detected change is written to Creatio CRM through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Creatio CRM: Subject to the platform's API rate limits.
- Shopware: No general throttle on Admin API entity endpoints; Shopware's RateLimiter guards only specific routes (login, oauth, password reset, guest order/contact) and is configurable on self-hosted stores.
What ships with Creatio CRM ⇄ Shopware
Connect Creatio CRM and Shopware for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Creatio CRM–Shopware connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Creatio CRM or Shopware data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Creatio CRM or Shopware record.
Observability
Monitoring
Track your Creatio CRM ⇄ Shopware sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Creatio CRM and Shopware.
How the Creatio CRM and Shopware connectors work
Creatio CRM
- Integration surface
- OData REST API plus a proprietary DataService API
- Authentication
- OAuth 2.0 or cookie-based session authentication
- Change detection
- Polling on ModifiedOn system columns; outbound notifications require configuring business processes
- Capabilities
- read · write
- Rate limits
- Subject to the platform's API rate limits
Shopware
- Integration surface
- Admin API (REST / JSON:API) with a bulk POST /api/_action/sync endpoint
- Authentication
- OAuth 2.0 — client-credentials grant using an Integration's Access Key ID + Secret Access Key, or resource-owner password grant for a user; access tokens expire after 10 minutes
- Change detection
- App-system webhooks on entity events (product.written, order.written, customer.written) deliver the changed record's primaryKey and updated field names; otherwise poll on the updatedAt / createdAt fields
- Capabilities
- read · write · webhooks
- Rate limits
- No general throttle on Admin API entity endpoints; Shopware's RateLimiter guards only specific routes (login, oauth, password reset, guest order/contact) and is configurable on self-hosted stores
How it works
How to connect Creatio CRM to Shopware — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Creatio CRM and Shopware with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Creatio CRM
connected
Shopware
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Creatio CRM and Shopware objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Creatio CRM ⇄ ShopwareCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Creatio CRM ShopwareCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Creatio CRM and Shopware integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Creatio CRM and Shopware: authenticate both systems, choose the objects to sync (such as Creatio CRM's Orders and Products), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes — Stacksync ships production-grade connectors for both Creatio CRM and Shopware. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Creatio CRM: Polling on ModifiedOn system columns; outbound notifications require configuring business processes. On Shopware: App-system webhooks on entity events (product.written, order.written, customer.written) deliver the changed record's primaryKey and updated field names; otherwise poll on the updatedAt / createdAt fields. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Creatio CRM side: Contacts, Leads, Opportunities, Activities, plus custom fields where Creatio CRM exposes them. On the Shopware side: Products, Categories, Customers, Orders. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Creatio CRM and Shopware: Contact and address details stay consistent; Where Creatio CRM segments customers: status travels to the store record; Where both keep product records: catalog and CRM products aligned. An email, phone, or shipping and billing address corrected in either system updates the other, so the next order and the next outreach both use current information.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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