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CRM ⇄ E-commerce

Infor CRM to Shopware integration — real-time, two-way sync

Keep Infor CRM and Shopware in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Infor CRM and Shopware

Keep the customers and orders that Infor CRM and Shopware share aligned in real time, so sales works from live purchase history and the store works from current account details.

Infor CRM holds the customer relationship: the contacts, accounts, and deals a go-to-market team works. Shopware runs the buying side: who placed which order, what they bought, and where it ships. The two describe the same people and companies, and when they are connected only by exports, sales answers questions without recent orders in front of them while the store works from account details that changed weeks ago.

Stacksync links Accounts, Contacts, Leads, Opportunities in Infor CRM to Products, Categories, Customers, Orders in Shopware with bi-directional, real-time sync. New customers, order activity, and corrected contact details move in whichever direction you configure, field by field, with conflicts resolved by rules you set. A record created or changed on either side shows up on the other within seconds, with no CSV exports and no nightly job.

The shared entity is the customer, matched on email or an external ID, so both systems agree on who the buyer is and the order history sits next to the relationship instead of in a separate tab.

Common use cases

  • 01 Feed marketing platform leads into Infor CRM and return status updates for campaign attribution.
  • 02 Support a migration to another CRM by running both systems in sync during the transition.
  • 03 Consolidate orders and customers from multiple `sales_channel` storefronts into one Postgres database for cross-channel analysis.
  • 04 Two-way sync of the `product` catalog — titles, nested price arrays, and stock — between Shopware and an ERP or PIM so pricing and inventory stay aligned.

Common sync patterns

Where Infor CRM segments customers: status travels to the store record

Lifecycle stage, tier, or account owner set in Infor CRM syncs onto the customer record in Shopware, so the buying side can act on how the relationship is classified.

Where both keep product records: catalog and CRM products aligned

Where Infor CRM tracks products or line items and Shopware holds the catalog, shared items are matched on SKU so quotes, deals, and orders reference the same products.

One customer identity across sales and store

A person who exists as a contact in Infor CRM and a buyer in Shopware is kept as a single, deduplicated record, so both teams work from the same customer instead of two partial copies.

What you can sync between Infor CRM and Shopware

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Infor CRM objects Shopware objects How this pairing syncs
Opportunities Pipeline records synced out for forecasting and reporting. Order Deliveries Shipping records (`order_delivery`) carrying delivery state and tracking codes; written back from a 3PL or WMS. Opportunities is specific to Infor CRM and Order Deliveries to Shopware — each maps to any object or custom field on the other side.
Tickets Service records synced with helpdesk and field service systems. Order Transactions Payment records (`order_transaction`) holding payment method and state; read to reconcile against a billing or finance system. Tickets is specific to Infor CRM and Order Transactions to Shopware — each maps to any object or custom field on the other side.
Activities Calls, meetings, and tasks synced for engagement reporting. Sales Channels Per-storefront configuration (`sales_channel`); used to scope and consolidate orders and customers across multiple storefronts. Activities is specific to Infor CRM and Sales Channels to Shopware — each maps to any object or custom field on the other side.
Campaigns Marketing containers linked to leads and opportunities. Media Media assets (`media`) such as product images; referenced by id so file URLs and metadata sync into downstream catalogs. Campaigns is specific to Infor CRM and Media to Shopware — each maps to any object or custom field on the other side.
Custom entities Deployment-specific objects added through the customizable entity model. Products The product catalog (`product`), including parent/child variants, per-currency nested price arrays, and stock; synced two-way with ERP, PIM, or a database. Custom entities is specific to Infor CRM and Products to Shopware — each maps to any object or custom field on the other side.
Accounts Company records matched against ERP customer masters in syncs. Categories The navigation and catalogue tree (`category`); mapped to product taxonomy in a warehouse or written from a PIM. Accounts is specific to Infor CRM and Categories to Shopware — each maps to any object or custom field on the other side.

How changes propagate between Infor CRM and Shopware

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Infor CRM Shopware Interval-based propagation

DetectionStacksync polls Infor CRM for changes on an incremental schedule, reading only records changed since the previous pass. Polling on modified timestamps.

DeliveryEach detected change is written to Shopware through its API, with automatic retries and rate-limit backoff.

Shopware Infor CRM Sub-second propagation

DetectionShopware notifies Stacksync of record changes through webhook events. App-system webhooks on entity events (product.written, order.written, customer.written) deliver the changed record's primaryKey and updated field.

DeliveryEach detected change is written to Infor CRM through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Infor CRM: Subject to the deployment's configured API limits, which differ between on-premises and cloud installs.
  • Shopware: No general throttle on Admin API entity endpoints; Shopware's RateLimiter guards only specific routes (login, oauth, password reset, guest order/contact) and is configurable on self-hosted stores.
What ships with Infor CRM ⇄ Shopware

Connect Infor CRM and Shopware for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Infor CRM–Shopware connection.

Real-time

Two-way sync

Changes in Infor CRM or Shopware instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Infor CRM or Shopware data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Infor CRM or Shopware record.

Observability

Monitoring

Track your Infor CRM ⇄ Shopware sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Infor CRM and Shopware.

How the Infor CRM and Shopware connectors work

Infor CRM

Integration surface
REST-style SData API over the CRM entity model
Authentication
User credentials; Infor OS-managed authentication in cloud deployments
Change detection
Polling on modified timestamps; no log-based CDC on the API surface
Capabilities
read · write
Rate limits
Subject to the deployment's configured API limits, which differ between on-premises and cloud installs.

Shopware

Integration surface
Admin API (REST / JSON:API) with a bulk POST /api/_action/sync endpoint
Authentication
OAuth 2.0 — client-credentials grant using an Integration's Access Key ID + Secret Access Key, or resource-owner password grant for a user; access tokens expire after 10 minutes
Change detection
App-system webhooks on entity events (product.written, order.written, customer.written) deliver the changed record's primaryKey and updated field names; otherwise poll on the updatedAt / createdAt fields
Capabilities
read · write · webhooks
Rate limits
No general throttle on Admin API entity endpoints; Shopware's RateLimiter guards only specific routes (login, oauth, password reset, guest order/contact) and is configurable on self-hosted stores
How it works

How to connect Infor CRM to Shopware — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Infor CRM and Shopware with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Infor CRM connected
    Shopware connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Infor CRM and Shopware objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Infor CRM ⇄ Shopware
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Infor CRM Shopware
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Infor CRM and Shopware integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
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→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 480 integrations available for Infor CRM and Shopware.

Popular · 8 of 480
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