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ERP ⇄ CRM

Brightpearl to Intercom integration — real-time, two-way sync

Keep Brightpearl and Intercom in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Migrated from Mulesoft
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Migrated from Fivetran
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Migrated from Celigo
Why teams connect Brightpearl and Intercom

Close the gap between front office and back office: Intercom and Brightpearl share customers and status in real time, in both directions.

Intercom holds the customer relationship; Brightpearl runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.

Stacksync syncs Custom Data Attributes, Tags, Segments, Admins & Teams in Intercom with Inventory and warehouses, Goods-out notes, Invoices and payments, Custom fields in Brightpearl field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.

Common use cases

  • Mirror conversations and tickets into a warehouse for support analytics and SLA reporting
  • Keep custom data attributes updated from billing or ERP systems so message segments reflect current plan and spend
  • Keep the product catalog aligned between Brightpearl and e-commerce channels, including price list changes.
  • Land order and margin data in a warehouse for retail performance reporting.

One customer master

Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.

Where Brightpearl manages people and org data: keep Intercom aligned

Owners, territories, and org structure informed by Brightpearl stay current in Intercom.

Where Brightpearl handles order-to-cash: closed-won flows through

A deal won in Intercom creates or updates the customer in Brightpearl with clean data, so fulfillment and invoicing start without re-entry.

What you can sync between Brightpearl and Intercom

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Brightpearl objects Intercom objects
Contacts Customers and suppliers in one contact model, matched to CRM records by email or reference. Articles Help center content is accessible via API for knowledge sync and audits.
Inventory and warehouses On-hand and allocated stock by warehouse, read for availability publishing. Contacts A single contact model covers both users and leads, distinguished by a role attribute.
Goods-out notes Fulfillment documents that carry picking and shipping status back to order sources. Companies Company records group contacts and carry plan and account attributes used in segmentation.
Invoices and payments Financial documents synced to accounting platforms for reconciliation. Conversations Support and sales threads sync outward for analytics and CRM context.
Custom fields Per-object custom attributes included in field mappings. Tickets Structured ticket records track issues alongside conversational threads.
Products SKU records with variants and price lists, synced with e-commerce and ERP catalogs. Data Events Behavioral events pushed in from product databases trigger messages and flows.
What ships with Brightpearl ⇄ Intercom

Connect Brightpearl and Intercom for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Brightpearl–Intercom connection.

Real-time

Two-way sync

Changes in Brightpearl or Intercom instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Brightpearl or Intercom data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Brightpearl or Intercom record.

Observability

Monitoring

Track your Brightpearl ⇄ Intercom sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Brightpearl and Intercom.

How the Brightpearl and Intercom connectors work

Brightpearl

Integration surface
REST API, organized into services (order, product, contact, warehouse, accounting)
Authentication
OAuth 2.0 (authorization code grant) for current apps; legacy private and public apps authenticate with app reference and account token headers
Change detection
Webhooks for object created/updated events, with resource search polling as a fallback
Capabilities
read · write · webhooks
Rate limits
Requests are throttled per account under Brightpearl's API usage policies; bulk operations should use batch endpoints

Intercom

Integration surface
REST API
Authentication
OAuth 2.0 for public apps or a workspace access token
Change detection
Webhook topic subscriptions for contact, company, and conversation events, plus polling for backfill
Capabilities
read · write · webhooks
Rate limits
Subject to per-app rate limits on the Intercom API
How it works

How to connect Brightpearl to Intercom — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Brightpearl and Intercom with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Brightpearl connected
    Intercom connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Brightpearl and Intercom objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Brightpearl ⇄ Intercom
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Brightpearl Intercom
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Brightpearl and Intercom integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Brightpearl and Intercom.

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