Real-time
Two-way sync
Changes in Brightpearl or Gong instantly reflect in both systems. No stale data, no manual imports.
ERP ⇄ CRM
Brightpearl to Gong integration — real-time, two-way sync
Keep Brightpearl and Gong in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Brightpearl and Gong
Close the gap between front office and back office: Gong and Brightpearl share customers and status in real time, in both directions.
Gong holds the customer relationship; Brightpearl runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.
Stacksync syncs Transcripts, Users, Interaction Stats (Activity), Trackers & Scorecards in Gong with Purchase orders, Contacts, Inventory and warehouses, Goods-out notes in Brightpearl field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.
Common use cases
- 01 Pull call Transcripts by callId into a warehouse or vector store to power search, RAG, and deal-review summaries over what was said on calls.
- 02 Sync Interaction Stats such as talk ratios and per-rep activity into a coaching database for engagement and rep-performance dashboards.
- 03 Sync Brightpearl sales orders and fulfillment status with a CRM so sales and support see order state without switching tools.
- 04 Mirror inventory levels from Brightpearl into a database that feeds availability to storefronts and marketplaces.
Common sync patterns
Where Brightpearl is the finance system of record: money status on the account
Invoice and payment state from Brightpearl shows on the account in Gong, so reps see balances before promising the next order.
One customer master
Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.
Where Brightpearl manages people and org data: keep Gong aligned
Owners, territories, and org structure informed by Brightpearl stay current in Gong.
What you can sync between Brightpearl and Gong
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Brightpearl objects | Gong objects | How this pairing syncs | |
|---|---|---|---|
| Products SKU records with variants and price lists, synced with e-commerce and ERP catalogs. | Calls Retrieved via POST /v2/calls/extensive with participants, topics, trackers, scorecards, and media URLs, filtered by fromDateTime/toDateTime; external recordings are also imported via POST /v2/calls with media uploaded via PUT /v2/calls/{id}/media. Read and write. | Products is specific to Brightpearl and Calls to Gong — each maps to any object or custom field on the other side. | |
| Sales orders Orders from all channels; the central object for fulfillment and revenue syncs. | Transcripts Speaker-attributed, timestamped sentences retrieved via POST /v2/calls/transcript for one or more callIds; available only after asynchronous processing completes. Read-only. | Sales orders is specific to Brightpearl and Transcripts to Gong — each maps to any object or custom field on the other side. | |
| Purchase orders Supplier orders synced with procurement or accounting systems. | Users Gong users and team members with roles, titles, email, and settings, read via GET /v2/users to map call owners and participants to CRM and warehouse identities. Read-only. | Purchase orders is specific to Brightpearl and Users to Gong — each maps to any object or custom field on the other side. | |
| Contacts Customers and suppliers in one contact model, matched to CRM records by email or reference. | Interaction Stats (Activity) Aggregated talk/listen ratios, interaction stats, and day-by-day user activity retrieved via POST /v2/stats endpoints; read out for coaching and engagement reporting. Read-only. | Contacts is specific to Brightpearl and Interaction Stats (Activity) to Gong — each maps to any object or custom field on the other side. | |
| Inventory and warehouses On-hand and allocated stock by warehouse, read for availability publishing. | Trackers & Scorecards Keyword and topic tracker definitions plus coaching scorecards, including answered scorecards, read from Settings as coaching and deal-risk signals. Read-only. | Inventory and warehouses is specific to Brightpearl and Trackers & Scorecards to Gong — each maps to any object or custom field on the other side. | |
| Goods-out notes Fulfillment documents that carry picking and shipping status back to order sources. | CRM Objects Accounts, opportunities, stages, and users uploaded into Gong through the CRM integration API so CRM context appears alongside conversations. Write (upload) path. | Goods-out notes is specific to Brightpearl and CRM Objects to Gong — each maps to any object or custom field on the other side. |
How changes propagate between Brightpearl and Gong
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Brightpearl Gong Sub-second propagation
DetectionBrightpearl notifies Stacksync of record changes through webhook events. Webhooks for object created/updated events, with resource search polling as a fallback.
DeliveryEach detected change is written to Gong through its API, with automatic retries and rate-limit backoff.
Gong Brightpearl Interval-based propagation
DetectionStacksync polls Gong for changes on an incremental schedule, reading only records changed since the previous pass. Polling POST /v2/calls/extensive on fromDateTime/toDateTime.
DeliveryEach detected change is written to Brightpearl through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Brightpearl: Requests are throttled per account under Brightpearl's API usage policies; bulk operations should use batch endpoints.
- Gong: 3 API calls per second and 10,000 calls per day per company by default; exceeding returns HTTP 429 with a Retry-After header, and limits can be raised by contacting Gong.
What ships with Brightpearl ⇄ Gong
Connect Brightpearl and Gong for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Brightpearl–Gong connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Brightpearl or Gong data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Brightpearl or Gong record.
Observability
Monitoring
Track your Brightpearl ⇄ Gong sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Brightpearl and Gong.
How the Brightpearl and Gong connectors work
Brightpearl
- Integration surface
- REST API, organized into services (order, product, contact, warehouse, accounting)
- Authentication
- OAuth 2.0 (authorization code grant) for current apps; legacy private and public apps authenticate with app reference and account token headers
- Change detection
- Webhooks for object created/updated events, with resource search polling as a fallback
- Capabilities
- read · write · webhooks
- Rate limits
- Requests are throttled per account under Brightpearl's API usage policies; bulk operations should use batch endpoints
Gong
- Integration surface
- REST API on api.gong.io/v2 - retrieval endpoints (calls, transcript, users, stats, settings, library, logs) plus write endpoints for importing calls, uploading CRM data, and data-privacy erasure
- Authentication
- Basic authorization header combining an Access Key and Access Key Secret (created by a Gong technical admin, base64-encoded as key:secret); OAuth 2.0 Bearer tokens are supported for marketplace apps
- Change detection
- Polling POST /v2/calls/extensive on fromDateTime/toDateTime; the public API exposes no outbound webhooks or CDC, though a Gong admin can configure a product-side automation Rule that POSTs matching calls to a URL. Transcripts and analysis appear only after asynchronous processing.
- Capabilities
- read · write
- Rate limits
- 3 API calls per second and 10,000 calls per day per company by default; exceeding returns HTTP 429 with a Retry-After header, and limits can be raised by contacting Gong.
How it works
How to connect Brightpearl to Gong — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Brightpearl and Gong with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Brightpearl
connected
Gong
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Brightpearl and Gong objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Brightpearl ⇄ GongCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Brightpearl GongCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Brightpearl and Gong integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Brightpearl and Gong: authenticate both systems, choose the objects to sync (such as Brightpearl's Products and Sales orders), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Change detection on Brightpearl: Webhooks for object created/updated events, with resource search polling as a fallback. On Gong: Polling POST /v2/calls/extensive on fromDateTime/toDateTime; the public API exposes no outbound webhooks or CDC, though a Gong admin can configure a product-side automation Rule that POSTs matching calls to a URL. Transcripts and analysis appear only after asynchronous processing. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Gong side: Transcripts, Users, Interaction Stats (Activity), Trackers & Scorecards, plus custom fields where Gong exposes them. On the Brightpearl side: Purchase orders, Contacts, Inventory and warehouses, Goods-out notes. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
-
Common patterns for Brightpearl and Gong: Where Brightpearl is the finance system of record: money status on the account; One customer master; Where Brightpearl manages people and org data: keep Gong aligned. Invoice and payment state from Brightpearl shows on the account in Gong, so reps see balances before promising the next order.
-
Brightpearl: REST API, organized into services (order, product, contact, warehouse, accounting). Authentication: OAuth 2.0 (authorization code grant) for current apps; legacy private and public apps authenticate with app reference and account token headers. Gong: REST API on api.gong.io/v2 - retrieval endpoints (calls, transcript, users, stats, settings, library, logs) plus write endpoints for importing calls, uploading CRM data, and data-privacy erasure. Authentication: Basic authorization header combining an Access Key and Access Key Secret (created by a Gong technical admin, base64-encoded as key:secret); OAuth 2.0 Bearer tokens are supported for marketplace apps. Stacksync manages authentication, retries, and rate limits on both sides.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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