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CRM ⇄ Human resources

SugarCRM to Ukg Ready integration — real-time, two-way sync

Keep SugarCRM and Ukg Ready in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect SugarCRM and Ukg Ready

Keep the people who own accounts in SugarCRM in step with the workforce records in Ukg Ready, so ownership, roles, and org structure stay current in both systems, in real time and in both directions.

SugarCRM runs on people as much as on accounts: every contact, deal, and account has an owner, and those owners are employees whose roles, teams, and status are held in Ukg Ready. Ukg Ready is the system of record for the workforce, from new hires to promotions to departures, and often for the candidates the business is still deciding on. When the two systems are connected only by re-keying or an overnight export, they drift apart, and the CRM ends up assigning accounts to people who have left, holding territories that no longer match the org chart, and waiting days to give a new rep access.

Stacksync syncs Cases, Calls and Meetings, Tasks, Campaigns in SugarCRM with Timesheet Entries, Accruals / Time Off, Payroll (Earnings / Deductions / Employee Payroll Runs), Benefits in Ukg Ready field by field, in real time, and in both directions. You decide which system owns which fields, so Ukg Ready stays authoritative on roles and org structure while SugarCRM keeps ownership and territory current, and Stacksync resolves conflicts by the rules you set.

Common use cases

  • 01 Consolidate data from an on-premise Sugar deployment into a cloud warehouse for reporting
  • 02 Two-way sync between SugarCRM and an ERP so account, quote, and order data match in both systems
  • 03 Import computed Earnings and deductions into UKG Ready payroll runs from a warehouse or external time-tracking system ahead of each pay period.
  • 04 Create new-hire Employee records in UKG Ready from an ATS or onboarding workflow, including position, cost center, and compensation fields.

Common sync patterns

New team members provisioned when they are hired

When Ukg Ready records a new hire, a matching user or owner is created in SugarCRM, so a new rep can start working accounts without waiting on a manual setup ticket.

Ownership and territory follow the org chart

When a person changes team, manager, or region in Ukg Ready, their accounts and territory assignments in SugarCRM update to match, so pipeline stays with the right owner.

Deactivate access when someone leaves

When Ukg Ready marks a worker as departed, the matching user in SugarCRM is flagged or deactivated, so former employees do not keep CRM access after their last day.

What you can sync between SugarCRM and Ukg Ready

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

SugarCRM objects Ukg Ready objects How this pairing syncs
Accounts Company records, the usual join key against ERP customer masters. Employees Core person records (demographics, contact info, status, work location); synced two-way and mapped to HRIS or person tables in a database. Accounts is specific to SugarCRM and Employees to Ukg Ready — each maps to any object or custom field on the other side.
Contacts People linked to accounts, synced with marketing and support systems. Employment / Positions Job title, department, employment type, hire and termination dates; read for org modeling and written when roles change. Contacts is specific to SugarCRM and Employment / Positions to Ukg Ready — each maps to any object or custom field on the other side.
Leads Unqualified prospects that convert into contacts and opportunities. Compensation Salary or hourly rate, pay frequency, and FLSA status; often mastered elsewhere and written onto the employee record, or read into finance. Leads is specific to SugarCRM and Compensation to Ukg Ready — each maps to any object or custom field on the other side.
Opportunities Deals with revenue line items, synced to forecasting and billing. Timesheet Entries Time-and-attendance punches, hours worked, and breaks; written from external time systems and read into warehouses for labor-cost reporting. Opportunities is specific to SugarCRM and Timesheet Entries to Ukg Ready — each maps to any object or custom field on the other side.
Cases Support tickets kept aligned with help desk tools. Accruals / Time Off PTO balances, requests, and approver status; read for liability reporting and requests can be created against employee records. Cases is specific to SugarCRM and Accruals / Time Off to Ukg Ready — each maps to any object or custom field on the other side.
Calls and Meetings Activity records used for engagement reporting. Payroll (Earnings / Deductions / Employee Payroll Runs) Earnings and deductions can be imported into pay runs; Employee Payroll Runs (gross, net, taxes) read back for GL posting and analytics. Calls and Meetings is specific to SugarCRM and Payroll (Earnings / Deductions / Employee Payroll Runs) to Ukg Ready — each maps to any object or custom field on the other side.

How changes propagate between SugarCRM and Ukg Ready

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

SugarCRM Ukg Ready Sub-second propagation

DetectionSugarCRM notifies Stacksync of record changes through webhook events. Polling on date_modified.

DeliveryEach detected change is written to Ukg Ready through its API, with automatic retries and rate-limit backoff.

Ukg Ready SugarCRM Sub-second propagation

DetectionUkg Ready notifies Stacksync of record changes through webhook events. UKG Webhooks for select events (employee.created, employee.updated, account/org changes) with HMAC signing.

DeliveryEach detected change is written to SugarCRM through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • SugarCRM: Limits depend on the hosting model; on-premise instances are constrained by server capacity rather than fixed quotas.
  • Ukg Ready: Rate limits apply over roughly a 1-minute window and return HTTP 429 when exceeded (back off / exponential retry); UKG Webhooks run on a tiered quota with a free tier around 10,000 event notifications per month and 14-day event retention.
What ships with SugarCRM ⇄ Ukg Ready

Connect SugarCRM and Ukg Ready for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every SugarCRM–Ukg Ready connection.

Real-time

Two-way sync

Changes in SugarCRM or Ukg Ready instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever SugarCRM or Ukg Ready data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single SugarCRM or Ukg Ready record.

Observability

Monitoring

Track your SugarCRM ⇄ Ukg Ready sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between SugarCRM and Ukg Ready.

How the SugarCRM and Ukg Ready connectors work

SugarCRM

Integration surface
REST API with module-based endpoints
Authentication
OAuth 2.0 access and refresh tokens issued by the Sugar instance
Change detection
Polling on date_modified; server-side web logic hooks can push record events to external URLs
Capabilities
read · write · webhooks
Rate limits
Limits depend on the hosting model; on-premise instances are constrained by server capacity rather than fixed quotas

Ukg Ready

Integration surface
UKG Ready REST API (v1/v2) plus the Import Tool (XML transactions) and Report-as-a-Service (IBM Cognos); a legacy SOAP API also exists
Authentication
A 7-digit company short name, a Web API key (Company Setup > Login Config), and a dedicated API service-account user (username/password) are exchanged for a session Bearer token sent on every request; Onboarding/Recruiting endpoints use a separate authorization token
Change detection
UKG Webhooks for select events (employee.created, employee.updated, account/org changes) with HMAC signing; broad change capture via polling REST endpoints with date filters or scheduled Report-as-a-Service extracts
Capabilities
read · write · webhooks
Rate limits
Rate limits apply over roughly a 1-minute window and return HTTP 429 when exceeded (back off / exponential retry); UKG Webhooks run on a tiered quota with a free tier around 10,000 event notifications per month and 14-day event retention
How it works

How to connect SugarCRM to Ukg Ready — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate SugarCRM and Ukg Ready with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    SugarCRM connected
    Ukg Ready connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the SugarCRM and Ukg Ready objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · SugarCRM ⇄ Ukg Ready
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    SugarCRM Ukg Ready
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

SugarCRM and Ukg Ready integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 520 integrations available for SugarCRM and Ukg Ready.

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