Skip to content
Human resources ⇄ Business productivity

Smartrecruiters to Zendesk integration — real-time, two-way sync

Keep Smartrecruiters and Zendesk in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

Case study
Migrated from MuleSoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Smartrecruiters and Zendesk

Keep the people, teams, and status that Zendesk and Smartrecruiters share aligned in real time, so a hire, role change, or departure recorded in one reaches the other within seconds.

Each tool in Zendesk keeps its own list of who can use it: users, members, or agents, along with the team they sit on and whether they are still active. Smartrecruiters is the authoritative record of the same people as employees, with their department, manager, and employment status. When those two are connected only by manual account admin or a periodic export, the work tools drift: new hires wait days for access, team and manager changes never catch up, and people who have left keep standing accounts.

Stacksync syncs Tickets Comments, Users, Organizations, Attachments in Zendesk with Users, Approvals, Candidates, Applications in Smartrecruiters bi-directionally and in real time. A person added, moved, or offboarded in Smartrecruiters creates or updates the matching user in Zendesk within seconds, with field-level mapping and conflict resolution in place of spreadsheets and one-off account changes. Where Zendesk captures details of its own, such as a corrected contact or a login identity, those can flow back to Smartrecruiters in whichever direction you configure.

Because the sync is field-level, each system keeps its own extras; only the shared facts, who a person is, which team they belong to, and whether their access should be on, are held in agreement.

Common use cases

  • 01 Sync tickets, users, and organizations into Postgres so support analytics run on SQL instead of repeated API pulls.
  • 02 Write CRM account tier, owner, and renewal data onto Zendesk organizations and ticket fields so agents see context in the ticket.
  • 03 Two-way sync Candidates and Applications with Postgres so recruiting-ops apps read and update hiring status, tags, and custom fields in SQL while recruiters keep working in SmartRecruiters.
  • 04 Write enriched or sourced Candidates from external sourcing tools into SmartRecruiters and keep contact fields refreshed as data changes.

Common sync patterns

Offboarding: no standing access after a departure

When someone is marked as leaving in Smartrecruiters, the matching account in Zendesk is deactivated or flagged, so departures do not leave open access behind.

One employee directory

A person's name, title, contact details, or status corrected in either system updates the other, so both sides stop maintaining separate copies of the same person.

Org and team structure kept current

Department, team, and reporting-line changes from Smartrecruiters keep the groups, queues, or projects in Zendesk assigned to the right people.

What you can sync between Smartrecruiters and Zendesk

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Smartrecruiters objects Zendesk objects How this pairing syncs
Users Company users (recruiters, hiring managers) with roles, access groups, and activation state; read and written via the User Management API. Users End users and agents; matched to CRM contacts to keep requester data consistent. Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions.
Approvals Approval requests for jobs and offers; requests can be created, retrieved as pending, commented on, and approved or rejected via the Approvals API. Organizations Company groupings for users; typically kept aligned with CRM accounts. Approvals is specific to Smartrecruiters and Organizations to Zendesk — each maps to any object or custom field on the other side.
Candidates Person records with contact details, tags, attachments, custom properties, and consent; created, updated, and searched via the Candidates API, often populated from sourcing or enrichment pipelines. Attachments Synced with incremental and full sync per the Stacksync docs. Candidates is specific to Smartrecruiters and Attachments to Zendesk — each maps to any object or custom field on the other side.
Applications Links a Candidate to a Job and carries the current hiring status and source; created and advanced through statuses (screening, interview, offer, hired, rejected) via the Application API. Ticket Forms Synced with incremental and full sync per the Stacksync docs. Applications is specific to Smartrecruiters and Ticket Forms to Zendesk — each maps to any object or custom field on the other side.
Jobs Requisitions (positions) with openings, departments, locations, and hiring team; created, patched, and read out for requisition and time-to-fill reporting via the Jobs API. Tickets The central work object; synced to databases for SLA and volume reporting or mirrored into engineering tools. Jobs is specific to Smartrecruiters and Tickets to Zendesk — each maps to any object or custom field on the other side.
Job Postings Job ads and publications pushed to the career site and job boards; created and managed via the job publication endpoints (rate-limited to 2 requests/sec). Tickets Comments Synced with incremental and full sync per the Stacksync docs. Job Postings is specific to Smartrecruiters and Tickets Comments to Zendesk — each maps to any object or custom field on the other side.

How changes propagate between Smartrecruiters and Zendesk

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Smartrecruiters Zendesk Sub-second propagation

DetectionSmartrecruiters notifies Stacksync of record changes through webhook events. Webhooks API — subscribe to events (new application, candidate updated, status changed) delivered with a signing secret and retrievable callback logs.

DeliveryEach detected change is written to Zendesk through its API, with automatic retries and rate-limit backoff.

Zendesk Smartrecruiters Sub-second propagation

DetectionZendesk notifies Stacksync of record changes through webhook events. Incremental export endpoints with cursor-based pagination, plus webhooks fired by triggers.

DeliveryEach detected change is written to Smartrecruiters through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Smartrecruiters: Per API credential: most endpoints allow up to 10 requests/sec (job publication and offer documents 2/sec), plus a concurrency limiter of up to 8 simultaneous requests (GET /candidates capped at 1). Exceeding returns 429; responses carry X-RateLimit-Limit/Remaining and concurrent-limit headers.
  • Zendesk: Request limits vary by plan; incremental export endpoints have their own allowances.
What ships with Smartrecruiters ⇄ Zendesk

Connect Smartrecruiters and Zendesk for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Smartrecruiters–Zendesk connection.

Real-time

Two-way sync

Changes in Smartrecruiters or Zendesk instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Smartrecruiters or Zendesk data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Smartrecruiters or Zendesk record.

Observability

Monitoring

Track your Smartrecruiters ⇄ Zendesk sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Smartrecruiters and Zendesk.

How the Smartrecruiters and Zendesk connectors work

Smartrecruiters

Integration surface
SmartRecruiters REST APIs (SmartAPIs) on api.smartrecruiters.com — Candidates, Application, Jobs, Interviews, Offers, Users, Approvals, plus a Webhooks API for event subscriptions
Authentication
X-SmartToken API key header for a customer's own integration (grants full company access, no scopes or expiry), or OAuth 2.0 authorization-code flow for partner and Marketplace apps with user-scoped permissions
Change detection
Webhooks API — subscribe to events (new application, candidate updated, status changed) delivered with a signing secret and retrievable callback logs; otherwise poll list endpoints with updated-after-style filters. No log-based change data capture.
Capabilities
read · write · webhooks
Rate limits
Per API credential: most endpoints allow up to 10 requests/sec (job publication and offer documents 2/sec), plus a concurrency limiter of up to 8 simultaneous requests (GET /candidates capped at 1). Exceeding returns 429; responses carry X-RateLimit-Limit/Remaining and concurrent-limit headers.
Smartrecruiters setup guide

Zendesk

Integration surface
REST API
Authentication
OAuth app authorization: enter your Zendesk subdomain (from {sub_domain_name}.zendesk.com) in Stacksync Connections and click "Authorize App"
Change detection
Incremental export endpoints with cursor-based pagination, plus webhooks fired by triggers
Capabilities
read · write · webhooks
Rate limits
Request limits vary by plan; incremental export endpoints have their own allowances.
Zendesk setup guide
How it works

How to connect Smartrecruiters to Zendesk — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Smartrecruiters and Zendesk with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Smartrecruiters connected
    Zendesk connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Smartrecruiters and Zendesk objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Smartrecruiters ⇄ Zendesk
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Smartrecruiters Zendesk
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
Try interactive demo
FAQ

Smartrecruiters and Zendesk integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 507 integrations available for Smartrecruiters and Zendesk.

Popular · 8 of 507
All Smartrecruiters integrations All Zendesk integrations Browse all integrations
Coworkers laughing in front of a laptop in a casual office setting

Your last integration took months.
Your next one takes a prompt.

Book a demo Tour the platform on your own