Skip to content
Human resources ⇄ Business productivity

Ceridian Dayforce to Zendesk integration — real-time, two-way sync

Keep Ceridian Dayforce and Zendesk in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

Case study
Migrated from MuleSoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Ceridian Dayforce and Zendesk

Keep the people, teams, and status that Zendesk and Ceridian Dayforce share aligned in real time, so a hire, role change, or departure recorded in one reaches the other within seconds.

Each tool in Zendesk keeps its own list of who can use it: users, members, or agents, along with the team they sit on and whether they are still active. Ceridian Dayforce is the authoritative record of the same people as employees, with their department, manager, and employment status. When those two are connected only by manual account admin or a periodic export, the work tools drift: new hires wait days for access, team and manager changes never catch up, and people who have left keep standing accounts.

Stacksync syncs Organizations, Attachments, Ticket Forms, Tickets in Zendesk with Compensation Summary & Pay Adjustments, Employee Punches & Raw Clock Entries, Employee Schedules, Org Units, Departments, Jobs & Positions in Ceridian Dayforce bi-directionally and in real time. A person added, moved, or offboarded in Ceridian Dayforce creates or updates the matching user in Zendesk within seconds, with field-level mapping and conflict resolution in place of spreadsheets and one-off account changes. Where Zendesk captures details of its own, such as a corrected contact or a login identity, those can flow back to Ceridian Dayforce in whichever direction you configure.

Because the sync is field-level, each system keeps its own extras; only the shared facts, who a person is, which team they belong to, and whether their access should be on, are held in agreement.

Common use cases

  • 01 Write CRM account tier, owner, and renewal data onto Zendesk organizations and ticket fields so agents see context in the ticket.
  • 02 Keep Zendesk users and organizations aligned with CRM contacts and accounts in both directions.
  • 03 Two-way sync of Employee and Work Assignment data (position, department, location, org unit) into Postgres so provisioning, internal apps, and analytics read current worker and org data in SQL while HR keeps editing in Dayforce.
  • 04 Push new hires (Employee, Employment Status, Work Assignment) from an ATS or onboarding tool into Dayforce with POST once a candidate is hired, pre-fetching valid XRefCodes for department, position, location, and pay group.

Common sync patterns

Org and team structure kept current

Department, team, and reporting-line changes from Ceridian Dayforce keep the groups, queues, or projects in Zendesk assigned to the right people.

Where Zendesk routes or assigns work by person: assignments follow the org

When someone changes teams or managers in Ceridian Dayforce, the queues, ownership, or approvals in Zendesk update to match, so work reaches whoever holds the role now.

Onboarding: access ready on day one

A new hire recorded in Ceridian Dayforce creates the matching user in Zendesk with the right team and manager already set, so people can start working without waiting on a provisioning ticket.

What you can sync between Ceridian Dayforce and Zendesk

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Ceridian Dayforce objects Zendesk objects How this pairing syncs
Employee (HR / Person Details) Core worker record keyed by XRefCode; GET Employees returns matching XRefCodes, then a per-employee GET fetches full HR details. New hires are added with POST and edits made with PATCH, so it is read and write. Users End users and agents; matched to CRM contacts to keep requester data consistent. Employee (HR / Person Details) is specific to Ceridian Dayforce and Users to Zendesk — each maps to any object or custom field on the other side.
Employment Status Effective-dated employment status and type (active, leave, terminated) that drives active/terminated state for downstream provisioning; read, and writable as new dated status records. Organizations Company groupings for users; typically kept aligned with CRM accounts. Employment Status is specific to Ceridian Dayforce and Organizations to Zendesk — each maps to any object or custom field on the other side.
Work Assignments Effective-dated position, department, location, and org-unit assignment; the most-synced record for org charts, provisioning, and analytics. Read and updatable via PATCH. Attachments Synced with incremental and full sync per the Stacksync docs. Work Assignments is specific to Ceridian Dayforce and Attachments to Zendesk — each maps to any object or custom field on the other side.
Compensation Summary & Pay Adjustments Compensation Summary returns pay rate and frequency for reporting; Employee Pay Adjustments are written as effective-dated records via PATCH to post pay changes back to Dayforce. Ticket Forms Synced with incremental and full sync per the Stacksync docs. Compensation Summary & Pay Adjustments is specific to Ceridian Dayforce and Ticket Forms to Zendesk — each maps to any object or custom field on the other side.
Employee Punches & Raw Clock Entries Time-and-attendance punches; raw clock entries are added with POST and punches removed with DELETE, so time data flows both ways between Dayforce and scheduling or workforce tools. Tickets The central work object; synced to databases for SLA and volume reporting or mirrored into engineering tools. Employee Punches & Raw Clock Entries is specific to Ceridian Dayforce and Tickets to Zendesk — each maps to any object or custom field on the other side.
Employee Schedules Shift and schedule assignments; created and updated through POST and PATCH schedule endpoints and paged with pageSize, used to push schedules from a WFM tool or pull them for analytics. Tickets Comments Synced with incremental and full sync per the Stacksync docs. Employee Schedules is specific to Ceridian Dayforce and Tickets Comments to Zendesk — each maps to any object or custom field on the other side.

How changes propagate between Ceridian Dayforce and Zendesk

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Ceridian Dayforce Zendesk Sub-second propagation

DetectionCeridian Dayforce notifies Stacksync of record changes through webhook events. No CDC stream.

DeliveryEach detected change is written to Zendesk through its API, with automatic retries and rate-limit backoff.

Zendesk Ceridian Dayforce Sub-second propagation

DetectionZendesk notifies Stacksync of record changes through webhook events. Incremental export endpoints with cursor-based pagination, plus webhooks fired by triggers.

DeliveryEach detected change is written to Ceridian Dayforce through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Ceridian Dayforce: Dayforce does not publish numeric rate limits; thresholds vary by tenant and exceeding them returns HTTP 429, so large employee reads are paged (pageSize) and throttled with backoff. Employee list calls return XRefCodes only, so each employee needs a follow-up GET.
  • Zendesk: Request limits vary by plan; incremental export endpoints have their own allowances.
What ships with Ceridian Dayforce ⇄ Zendesk

Connect Ceridian Dayforce and Zendesk for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Ceridian Dayforce–Zendesk connection.

Real-time

Two-way sync

Changes in Ceridian Dayforce or Zendesk instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Ceridian Dayforce or Zendesk data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Ceridian Dayforce or Zendesk record.

Observability

Monitoring

Track your Ceridian Dayforce ⇄ Zendesk sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Ceridian Dayforce and Zendesk.

How the Ceridian Dayforce and Zendesk connectors work

Ceridian Dayforce

Integration surface
REST API (Dayforce RESTful Web Services, v1/v2), JSON payloads
Authentication
HTTP Basic authentication with a dedicated Web Services user plus the client namespace (Company ID), or an OAuth 2.0 access token from the Dayforce identity endpoint (POST dfid.dayforcehcm.com/connect/token, client_id Dayforce.HCMAnywhere.Client). Token-based auth is recommended, and the Web Services role with the Read Data subfeature must be enabled on the account.
Change detection
No CDC stream. Broad change detection uses delta polling on GET Employees with filterUpdatedStartDate/filterUpdatedEndDate and filterUpdatedEntities to pull only records changed in a window. Dayforce also has native Event Notifications (the Notification Publisher) for lifecycle events — hire, rehire, terminate, and workflow validation — delivered by push to a receiver service or by querying unacknowledged notifications; the publisher runs roughly hourly and each notification must be acknowledged.
Capabilities
read · write · webhooks
Rate limits
Dayforce does not publish numeric rate limits; thresholds vary by tenant and exceeding them returns HTTP 429, so large employee reads are paged (pageSize) and throttled with backoff. Employee list calls return XRefCodes only, so each employee needs a follow-up GET.
Ceridian Dayforce setup guide

Zendesk

Integration surface
REST API
Authentication
OAuth app authorization: enter your Zendesk subdomain (from {sub_domain_name}.zendesk.com) in Stacksync Connections and click "Authorize App"
Change detection
Incremental export endpoints with cursor-based pagination, plus webhooks fired by triggers
Capabilities
read · write · webhooks
Rate limits
Request limits vary by plan; incremental export endpoints have their own allowances.
Zendesk setup guide
How it works

How to connect Ceridian Dayforce to Zendesk — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Ceridian Dayforce and Zendesk with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Ceridian Dayforce connected
    Zendesk connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Ceridian Dayforce and Zendesk objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Ceridian Dayforce ⇄ Zendesk
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Ceridian Dayforce Zendesk
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
Try interactive demo
FAQ

Ceridian Dayforce and Zendesk integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 507 integrations available for Ceridian Dayforce and Zendesk.

Popular · 8 of 507
All Ceridian Dayforce integrations All Zendesk integrations Browse all integrations
Coworkers laughing in front of a laptop in a casual office setting

Your last integration took months.
Your next one takes a prompt.

Book a demo Tour the platform on your own