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Business productivity ⇄ Human resources

ServiceNow to Ukg Pro integration — real-time, two-way sync

Keep ServiceNow and Ukg Pro in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect ServiceNow and Ukg Pro

Keep the people, teams, and status that ServiceNow and Ukg Pro share aligned in real time, so a hire, role change, or departure recorded in one reaches the other within seconds.

Each tool in ServiceNow keeps its own list of who can use it: users, members, or agents, along with the team they sit on and whether they are still active. Ukg Pro is the authoritative record of the same people as employees, with their department, manager, and employment status. When those two are connected only by manual account admin or a periodic export, the work tools drift: new hires wait days for access, team and manager changes never catch up, and people who have left keep standing accounts.

Stacksync syncs Problems, Service Catalog Requests, Configuration Items (CMDB), Users and Groups in ServiceNow with Compensation Details, Payroll (Pay Statements, Direct Deposit, Earnings), Terminations, Configuration Setup (Code Tables) in Ukg Pro bi-directionally and in real time. A person added, moved, or offboarded in Ukg Pro creates or updates the matching user in ServiceNow within seconds, with field-level mapping and conflict resolution in place of spreadsheets and one-off account changes. Where ServiceNow captures details of its own, such as a corrected contact or a login identity, those can flow back to Ukg Pro in whichever direction you configure.

Because the sync is field-level, each system keeps its own extras; only the shared facts, who a person is, which team they belong to, and whether their access should be on, are held in agreement.

Common use cases

  • 01 Sync sys_user records with the HR system or identity provider so assignment groups stay accurate
  • 02 Mirror incident and task data into Postgres or a warehouse for SLA and workload reporting
  • 03 Push new hires (Employee, Employment, Job) into an ERP, IdP, or app database when onboarding completes so account, cost-center, and payroll setup fire on hire instead of manual report exports.
  • 04 Replicate Compensation and pay-statement / earnings history into a warehouse for headcount, labor-cost, and payroll reporting without manual BI exports.

Common sync patterns

One employee directory

A person's name, title, contact details, or status corrected in either system updates the other, so both sides stop maintaining separate copies of the same person.

Org and team structure kept current

Department, team, and reporting-line changes from Ukg Pro keep the groups, queues, or projects in ServiceNow assigned to the right people.

Where ServiceNow routes or assigns work by person: assignments follow the org

When someone changes teams or managers in Ukg Pro, the queues, ownership, or approvals in ServiceNow update to match, so work reaches whoever holds the role now.

What you can sync between ServiceNow and Ukg Pro

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

ServiceNow objects Ukg Pro objects How this pairing syncs
Problems Root-cause records linked to incidents, useful in cross-system reporting. Terminations Termination transactions posted with a terminationDate and a reason code that must match the tenant's configured reason table; drives account deprovisioning. Problems is specific to ServiceNow and Terminations to Ukg Pro — each maps to any object or custom field on the other side.
Service Catalog Requests Requested items and approvals that often trigger provisioning in other systems. Configuration Setup (Code Tables) Reference data such as jobs, locations, positions, earnings, and deduction codes; used to resolve and validate field values when mapping records during sync. Service Catalog Requests is specific to ServiceNow and Configuration Setup (Code Tables) to Ukg Pro — each maps to any object or custom field on the other side.
Configuration Items (CMDB) Asset and infrastructure records synced with discovery tools and asset databases. Time & Attendance (UTA) Timekeeping and worked-hours data exposed by the UTA services; synced into scheduling, payroll, or workforce-analytics databases. Configuration Items (CMDB) is specific to ServiceNow and Time & Attendance (UTA) to Ukg Pro — each maps to any object or custom field on the other side.
Users and Groups Sys_user and group tables synced with HR systems and identity providers. Employee (Person Details) Core worker record with demographics and identifiers; read by listing employee IDs then fetching each profile, and created on hire via the personnel/onboarding endpoints. Users and Groups is specific to ServiceNow and Employee (Person Details) to Ukg Pro — each maps to any object or custom field on the other side.
Tasks The base task table that incidents, changes, and requests extend. Employment Details Employment status, hire and service dates, and company assignment; the record that drives active/terminated state for provisioning downstream. Tasks is specific to ServiceNow and Employment Details to Ukg Pro — each maps to any object or custom field on the other side.
Knowledge Articles Support content that can be mirrored to help centers or search indexes. Job / Position History Effective-dated job, position, department, supervisor, location, and cost center; the most-synced record for org charts, provisioning, and analytics. Knowledge Articles is specific to ServiceNow and Job / Position History to Ukg Pro — each maps to any object or custom field on the other side.

How changes propagate between ServiceNow and Ukg Pro

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

ServiceNow Ukg Pro Interval-based propagation

DetectionStacksync polls ServiceNow for changes on an incremental schedule, reading only records changed since the previous pass. Polling on sys_updated_on timestamps.

DeliveryEach detected change is written to Ukg Pro through its API, with automatic retries and rate-limit backoff.

Ukg Pro ServiceNow Sub-second propagation

DetectionUkg Pro notifies Stacksync of record changes through webhook events. No CDC stream.

DeliveryEach detected change is written to ServiceNow through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • ServiceNow: Subject to instance-level API rate limits and concurrency semaphores configured by administrators.
  • Ukg Pro: An API gateway throttles calls per client over a rolling window (typically per minute); UKG does not publish exact numeric thresholds. Exceeding the limit returns HTTP 429, and UKG recommends a roughly one-second looping backoff before resuming (a Retry-After header is not yet standard). Reads are offset-paginated.
What ships with ServiceNow ⇄ Ukg Pro

Connect ServiceNow and Ukg Pro for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every ServiceNow–Ukg Pro connection.

Real-time

Two-way sync

Changes in ServiceNow or Ukg Pro instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever ServiceNow or Ukg Pro data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single ServiceNow or Ukg Pro record.

Observability

Monitoring

Track your ServiceNow ⇄ Ukg Pro sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between ServiceNow and Ukg Pro.

How the ServiceNow and Ukg Pro connectors work

ServiceNow

Integration surface
REST API (Table, Import Set, and Aggregate APIs); SOAP remains for legacy integrations
Authentication
OAuth 2.0 or basic authentication against the instance
Change detection
Polling on sys_updated_on timestamps; instance admins can configure outbound push through business rules or Flow Designer
Capabilities
read · write
Rate limits
Subject to instance-level API rate limits and concurrency semaphores configured by administrators

Ukg Pro

Integration surface
REST API (UKG Pro HCM REST services) with separate Onboarding and Recruiting REST APIs, plus legacy SOAP-based UKG Pro Web Services
Authentication
Core HCM REST APIs use HTTP Basic authentication with a dedicated web service account, plus a Customer API Key and a User API Key sent as headers (found under System Configuration > Security > Service Account Administration); the Onboarding and Recruiting REST APIs instead require a bearer Authorization Token from the token endpoint.
Change detection
No CDC stream. UKG Pro publishes Pro HCM Webhook Events for changes such as new hire, employee and job detail changes, termination, and PTO, which Stacksync subscribes to for near-real-time triggers; bulk and historical loads use paged reads with each service's modified-since filters.
Capabilities
read · write · webhooks
Rate limits
An API gateway throttles calls per client over a rolling window (typically per minute); UKG does not publish exact numeric thresholds. Exceeding the limit returns HTTP 429, and UKG recommends a roughly one-second looping backoff before resuming (a Retry-After header is not yet standard). Reads are offset-paginated.
Ukg Pro setup guide
How it works

How to connect ServiceNow to Ukg Pro — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate ServiceNow and Ukg Pro with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    ServiceNow connected
    Ukg Pro connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the ServiceNow and Ukg Pro objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · ServiceNow ⇄ Ukg Pro
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    ServiceNow Ukg Pro
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

ServiceNow and Ukg Pro integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 485 integrations available for ServiceNow and Ukg Pro.

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