Real-time
Two-way sync
Changes in Microsoft Dynamics 365 or Opsgenie instantly reflect in both systems. No stale data, no manual imports.
Business productivity ⇄ Developer tools
Microsoft Dynamics 365 to Opsgenie integration — real-time, two-way sync
Keep Microsoft Dynamics 365 and Opsgenie in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Microsoft Dynamics 365 and Opsgenie
Connect the tickets, records, and events in Microsoft Dynamics 365 to the systems engineering runs in Opsgenie, kept current in real time and in both directions.
Microsoft Dynamics 365 is where customer-facing and operational work happens: the tickets, conversations, contacts, and records a team touches every day. Opsgenie is where engineering runs the systems behind that work — the issue trackers, message brokers, directories, and monitors that keep services moving. The same items, people, and events matter to both, and when the only link between them is a manual hand-off or an overnight export, each side acts on a stale copy of what the other already knows.
Stacksync syncs Quotes, Orders & Invoices, Products, Activities, Custom Tables in Microsoft Dynamics 365 with Services, Heartbeats, Alerts, Incidents in Opsgenie field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync maps the overlap, resolves conflicts by rules you set, and keeps every copy current, with no middleware to build and no API limits to babysit.
Common use cases
- 01 Replicate standard and custom Dataverse tables into a warehouse for reporting.
- 02 Enrich leads from external data sources and write scores back onto Dynamics records.
- 03 Sync Alert state (status, acknowledgedBy, closedAt) back to a warehouse to compute MTTA and MTTR reporting.
- 04 Keep Users and Teams aligned with an IdP or HRIS so on-call membership follows joiners, movers, and leavers.
Common sync patterns
One shared record across both systems
Where both systems keep records for the same contacts, items, or users, a correction in either updates the other, ending dual maintenance and keeping IDs aligned for every other flow.
Where Opsgenie tracks engineering work: requests become issues
A ticket or request raised in Microsoft Dynamics 365 opens or updates a matching issue in Opsgenie, and status, comments, and resolution flow back, so support and engineering work the same item instead of retyping it.
Where Opsgenie moves messages between services: activity lands on the stream
Records created or changed in Microsoft Dynamics 365 publish to the queue or topic in Opsgenie as they happen, so downstream services react to real events rather than polling for them.
What you can sync between Microsoft Dynamics 365 and Opsgenie
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Microsoft Dynamics 365 objects | Opsgenie objects | How this pairing syncs | |
|---|---|---|---|
| Contacts Person records kept consistent with marketing, support, and data-warehouse copies. | Users Opsgenie accounts with contact methods and roles; commonly written from an IdP or HRIS so on-call identity stays current. | Contacts is specific to Microsoft Dynamics 365 and Users to Opsgenie — each maps to any object or custom field on the other side. | |
| Leads Inbound records enriched and routed from external sources into sales queues. | Teams Groups that own alerts, schedules, and escalations; membership synced from source-of-truth identity systems. | Leads is specific to Microsoft Dynamics 365 and Teams to Opsgenie — each maps to any object or custom field on the other side. | |
| Opportunities Pipeline records synced with forecasting, CPQ, and billing systems. | Schedules On-call rotations defining who is on call and when; often read out to dashboards, portals, or Slack workflows. | Opportunities is specific to Microsoft Dynamics 365 and Schedules to Opsgenie — each maps to any object or custom field on the other side. | |
| Cases (Incidents) Support records shared with ticketing tools and product databases. | Escalations Policies that route unacknowledged alerts to the next responder; read out or kept aligned with team ownership. | Cases (Incidents) is specific to Microsoft Dynamics 365 and Escalations to Opsgenie — each maps to any object or custom field on the other side. | |
| Quotes, Orders & Invoices Transaction documents reconciled with the ERP or billing source of truth. | Services Services that Incidents are declared against; synced to reporting stores to break down reliability metrics by service. | Quotes, Orders & Invoices is specific to Microsoft Dynamics 365 and Services to Opsgenie — each maps to any object or custom field on the other side. | |
| Products Catalog records aligned with ERP item masters. | Heartbeats Deadman-switch monitors expecting periodic pings; ping state read or written to signal system liveness. | Products is specific to Microsoft Dynamics 365 and Heartbeats to Opsgenie — each maps to any object or custom field on the other side. |
How changes propagate between Microsoft Dynamics 365 and Opsgenie
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Microsoft Dynamics 365 Opsgenie Sub-second propagation
DetectionMicrosoft Dynamics 365 pushes changes as they happen — webhook events backed by change data capture. Change data capture (CDC) via the Dynamics 365 Change Tracking feature.
DeliveryEach detected change is written to Opsgenie through its API, with automatic retries and rate-limit backoff.
Opsgenie Microsoft Dynamics 365 Sub-second propagation
DetectionOpsgenie notifies Stacksync of record changes through webhook events. Outgoing webhook integrations push alert lifecycle events (create, acknowledge, close, escalate).
DeliveryEach detected change is written to Microsoft Dynamics 365 through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Opsgenie: Per-domain limits (Alert, Notification, Configuration, etc.) computed from plan tier and user-seat count; the Configuration domain has the lowest ceiling. Actual limits appear on the Reports page.
What ships with Microsoft Dynamics 365 ⇄ Opsgenie
Connect Microsoft Dynamics 365 and Opsgenie for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Microsoft Dynamics 365–Opsgenie connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Microsoft Dynamics 365 or Opsgenie data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Microsoft Dynamics 365 or Opsgenie record.
Observability
Monitoring
Track your Microsoft Dynamics 365 ⇄ Opsgenie sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Microsoft Dynamics 365 and Opsgenie.
How the Microsoft Dynamics 365 and Opsgenie connectors work
Microsoft Dynamics 365
- Integration surface
- REST API (Dataverse Web API, OData v4); Finance & Operations apps expose a separate OData data-entity surface
- Authentication
- Microsoft OAuth sign-in: user provides the D365 environment URL, signs in with Microsoft credentials, and accepts the Stacksync app (permissions to read CRM data and interact with OData entities)
- Change detection
- Change data capture (CDC) via the Dynamics 365 Change Tracking feature; standard entities have change tracking enabled by default, custom entities require enabling "Track Changes" in Power Apps/Dataverse table properties
- Capabilities
- read · write · CDC · webhooks
Opsgenie
- Integration surface
- REST API (v2)
- Authentication
- API key sent as the `Authorization: GenieKey <key>` header, scoped per API integration to specific actions and teams
- Change detection
- Outgoing webhook integrations push alert lifecycle events (create, acknowledge, close, escalate); objects without webhook coverage are polled on createdAt/updatedAt
- Capabilities
- read · write · webhooks
- Rate limits
- Per-domain limits (Alert, Notification, Configuration, etc.) computed from plan tier and user-seat count; the Configuration domain has the lowest ceiling. Actual limits appear on the Reports page.
How it works
How to connect Microsoft Dynamics 365 to Opsgenie — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Microsoft Dynamics 365 and Opsgenie with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Microsoft Dynamics 365
connected
Opsgenie
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Microsoft Dynamics 365 and Opsgenie objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Microsoft Dynamics 365 ⇄ OpsgenieCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Microsoft Dynamics 365 OpsgenieCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Microsoft Dynamics 365 and Opsgenie integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Microsoft Dynamics 365 and Opsgenie: authenticate both systems, choose the objects to sync (such as Microsoft Dynamics 365's Contacts and Leads), map fields visually, and changes propagate both ways in milliseconds — no code required.
-
Change detection on Microsoft Dynamics 365: Change data capture (CDC) via the Dynamics 365 Change Tracking feature; standard entities have change tracking enabled by default, custom entities require enabling "Track Changes" in Power Apps/Dataverse table properties. On Opsgenie: Outgoing webhook integrations push alert lifecycle events (create, acknowledge, close, escalate); objects without webhook coverage are polled on createdAt/updatedAt. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
-
On the Microsoft Dynamics 365 side: Quotes, Orders & Invoices, Products, Activities, Custom Tables, plus custom fields where Microsoft Dynamics 365 exposes them. On the Opsgenie side: Services, Heartbeats, Alerts, Incidents. Stacksync auto-detects both schemas and converts types between the two systems.
-
Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
-
Common patterns for Microsoft Dynamics 365 and Opsgenie: One shared record across both systems; Where Opsgenie tracks engineering work: requests become issues; Where Opsgenie moves messages between services: activity lands on the stream. Where both systems keep records for the same contacts, items, or users, a correction in either updates the other, ending dual maintenance and keeping IDs aligned for every other flow.
-
Microsoft Dynamics 365: REST API (Dataverse Web API, OData v4); Finance & Operations apps expose a separate OData data-entity surface. Authentication: Microsoft OAuth sign-in: user provides the D365 environment URL, signs in with Microsoft credentials, and accepts the Stacksync app (permissions to read CRM data and interact with OData entities). Opsgenie: REST API (v2). Authentication: API key sent as the `Authorization: GenieKey <key>` header, scoped per API integration to specific actions and teams. Stacksync manages authentication, retries, and rate limits on both sides.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 392 integrations available for Microsoft Dynamics 365 and Opsgenie.
Popular · 8 of 392
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Microsoft Dynamics 365 ⇄ Microsoft Graph -
Microsoft Dynamics 365 ⇄ Jms -
Microsoft Dynamics 365 ⇄ Newrelic -
Microsoft Dynamics 365 ⇄ PagerDuty -
Opsgenie ⇄ Quip -
Opsgenie ⇄ Smartsheet -
Opsgenie ⇄ Sysaid -
Opsgenie ⇄ Wrike
No integrations match .
