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CRM ⇄ Business productivity

Kustomer to Wrike integration — real-time, two-way sync

Keep Kustomer and Wrike in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Kustomer and Wrike

Sync what happens in Wrike with the customer records in Kustomer, in real time and in both directions.

The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Wrike holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.

Stacksync connects Workflows, Spaces, Tasks, Folders & Projects in Wrike to Custom Objects (Klasses), Users, Teams, Tags in Kustomer with bi-directional, real-time sync. Activity and record changes in Wrike update the matching contact or account in Kustomer, and CRM data flows the other way wherever Wrike can store and use it.

Common use cases

  • 01 Mirror Folders, Projects, and Timelogs into a warehouse for cross-team reporting on status, timelines, and logged hours without manual exports.
  • 02 Push support tickets or intake requests from an operational database into Wrike Tasks, then read completion and status Custom Fields back when work finishes.
  • 03 Keep customer attributes updated from billing systems so routing rules and SLAs reflect account value
  • 04 Escalate conversation-derived signals into the CRM as tasks or opportunities

Common sync patterns

Where Wrike handles support or shared inboxes

Tickets and conversations attach to the right contact and account in Kustomer, so sales sees open issues before the next call.

Where Wrike supplies contact or company data

Enriched fields land directly on records in Kustomer, and refreshes keep them from going stale.

Where Wrike can store CRM context: fields kept current

Owner, lifecycle stage, or account details from Kustomer sync into Wrike, so people working there have the context without switching tools.

What you can sync between Kustomer and Wrike

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Kustomer objects Wrike objects How this pairing syncs
Companies Organization records group customers and map to CRM accounts. Workflows Sets of custom statuses grouped into stages (Active, Completed, Cancelled, Deferred); read to map task status transitions to database values. Companies is specific to Kustomer and Workflows to Wrike — each maps to any object or custom field on the other side.
Custom Objects (Klasses) Structured external records such as orders and subscriptions synced in to appear on the customer timeline. Spaces Top-level containers that hold Folders, Projects, and their members; used to scope which Folders a given sync covers. Custom Objects (Klasses) is specific to Kustomer and Spaces to Wrike — each maps to any object or custom field on the other side.
Users Agent records map conversation ownership to people in other systems. Tasks The primary unit of work and main record; created, updated, completed, and deleted via the REST v4 API and synced two-way. Subtasks are Tasks linked by superTask/subTask references. Users is specific to Kustomer and Tasks to Wrike — each maps to any object or custom field on the other side.
Teams Team assignments support routing parity and reporting. Folders & Projects The container hierarchy: Folders group Tasks, and Projects add dates, an owner, and a status. Each maps to a synced table scope, and its structure defines what a sync covers. Teams is specific to Kustomer and Folders & Projects to Wrike — each maps to any object or custom field on the other side.
Tags Labels on conversations and customers sync for categorization and analytics. Custom Fields Typed fields (Text, Numeric, Date, DropDown, Contacts, Checkbox) defined at account or space level; mapped to database columns, with values written by field ID. Tags is specific to Kustomer and Custom Fields to Wrike — each maps to any object or custom field on the other side.
Notes Internal annotations carry context alongside synced conversations. Comments Discussion and activity entries attached to Tasks and Folders; read out for history and reporting or written back as comments. Notes is specific to Kustomer and Comments to Wrike — each maps to any object or custom field on the other side.

How changes propagate between Kustomer and Wrike

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Kustomer Wrike Sub-second propagation

DetectionKustomer notifies Stacksync of record changes through webhook events. Outbound webhooks on record events, plus polling for backfill.

DeliveryEach detected change is written to Wrike through its API, with automatic retries and rate-limit backoff.

Wrike Kustomer Sub-second propagation

DetectionWrike notifies Stacksync of record changes through webhook events. Webhooks scoped to a folder, a space, or the whole account fire on events like TaskCreated, TaskStatusChanged, and FolderCreated, with event.

DeliveryEach detected change is written to Kustomer through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Kustomer: Subject to the platform's API rate limits.
  • Wrike: Approximately 400 requests/minute per user (estimated on a per-second basis) with a higher per-IP ceiling; exceeding the limit or tripping Wrike's internal overload protection returns HTTP 429, handled with exponential backoff.
What ships with Kustomer ⇄ Wrike

Connect Kustomer and Wrike for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Kustomer–Wrike connection.

Real-time

Two-way sync

Changes in Kustomer or Wrike instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Kustomer or Wrike data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Kustomer or Wrike record.

Observability

Monitoring

Track your Kustomer ⇄ Wrike sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Kustomer and Wrike.

How the Kustomer and Wrike connectors work

Kustomer

Integration surface
REST API
Authentication
API key used as a bearer token, scoped by role
Change detection
Outbound webhooks on record events, plus polling for backfill
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits

Wrike

Integration surface
REST API v4 (JSON), single account endpoint such as www.wrike.com/api/v4; the data-center host (US or EU) comes from the OAuth token response, plus REST-managed Webhooks
Authentication
OAuth 2.0 for multi-user apps (Authorization header carrying access_token and requested scopes), and a legacy Permanent Access Token for single-account and testing use
Change detection
Webhooks scoped to a folder, a space, or the whole account fire on events like TaskCreated, TaskStatusChanged, and FolderCreated, with event filtering and custom payload fields; polling the task updatedDate is the fallback
Capabilities
read · write · webhooks
Rate limits
Approximately 400 requests/minute per user (estimated on a per-second basis) with a higher per-IP ceiling; exceeding the limit or tripping Wrike's internal overload protection returns HTTP 429, handled with exponential backoff
Wrike setup guide
How it works

How to connect Kustomer to Wrike — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Kustomer and Wrike with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Kustomer connected
    Wrike connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Kustomer and Wrike objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Kustomer ⇄ Wrike
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Kustomer Wrike
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Kustomer and Wrike integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 423 integrations available for Kustomer and Wrike.

Popular · 7 of 423
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