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CRM ⇄ Human resources

Kustomer to Ukg Ready integration — real-time, two-way sync

Keep Kustomer and Ukg Ready in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Kustomer and Ukg Ready

Keep the people who own accounts in Kustomer in step with the workforce records in Ukg Ready, so ownership, roles, and org structure stay current in both systems, in real time and in both directions.

Kustomer runs on people as much as on accounts: every contact, deal, and account has an owner, and those owners are employees whose roles, teams, and status are held in Ukg Ready. Ukg Ready is the system of record for the workforce, from new hires to promotions to departures, and often for the candidates the business is still deciding on. When the two systems are connected only by re-keying or an overnight export, they drift apart, and the CRM ends up assigning accounts to people who have left, holding territories that no longer match the org chart, and waiting days to give a new rep access.

Stacksync syncs Users, Teams, Tags, Notes in Kustomer with Employees, Employment / Positions, Compensation, Timesheet Entries in Ukg Ready field by field, in real time, and in both directions. You decide which system owns which fields, so Ukg Ready stays authoritative on roles and org structure while Kustomer keeps ownership and territory current, and Stacksync resolves conflicts by the rules you set.

Common use cases

  • 01 Push order and shipment records from commerce systems into Kustomer custom objects so agents answer order-status questions without switching tools
  • 02 Mirror conversations and satisfaction data into a warehouse for support analytics and agent performance reporting
  • 03 Feed Timesheet Entries and Accruals/Time Off into a data warehouse for labor-cost, overtime, and PTO-liability reporting.
  • 04 Mirror Cost Centers/Groups and Compensation into finance and planning systems for headcount and budget reconciliation.

Common sync patterns

Ownership and territory follow the org chart

When a person changes team, manager, or region in Ukg Ready, their accounts and territory assignments in Kustomer update to match, so pipeline stays with the right owner.

Deactivate access when someone leaves

When Ukg Ready marks a worker as departed, the matching user in Kustomer is flagged or deactivated, so former employees do not keep CRM access after their last day.

One directory of people

A person's name, title, email, phone, or manager corrected in either system updates the other, so both stop maintaining separate copies of the same individual.

What you can sync between Kustomer and Ukg Ready

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Kustomer objects Ukg Ready objects How this pairing syncs
Custom Objects (Klasses) Structured external records such as orders and subscriptions synced in to appear on the customer timeline. Benefits Plan enrollments, coverage tiers, contributions, and effective dates; typically read into benefits or finance systems. Custom Objects (Klasses) is specific to Kustomer and Benefits to Ukg Ready — each maps to any object or custom field on the other side.
Users Agent records map conversation ownership to people in other systems. Cost Centers / Groups Departments, locations, and hierarchy used as org structure; read to align headcount and budget models across systems. Users is specific to Kustomer and Cost Centers / Groups to Ukg Ready — each maps to any object or custom field on the other side.
Teams Team assignments support routing parity and reporting. Reports (Report-as-a-Service) Scheduled IBM Cognos extracts used for bulk historical pulls that the per-employee REST endpoints are not built for. Teams is specific to Kustomer and Reports (Report-as-a-Service) to Ukg Ready — each maps to any object or custom field on the other side.
Tags Labels on conversations and customers sync for categorization and analytics. Employees Core person records (demographics, contact info, status, work location); synced two-way and mapped to HRIS or person tables in a database. Tags is specific to Kustomer and Employees to Ukg Ready — each maps to any object or custom field on the other side.
Notes Internal annotations carry context alongside synced conversations. Employment / Positions Job title, department, employment type, hire and termination dates; read for org modeling and written when roles change. Notes is specific to Kustomer and Employment / Positions to Ukg Ready — each maps to any object or custom field on the other side.
Customers The central record whose timeline aggregates every interaction; external attributes sync onto it. Compensation Salary or hourly rate, pay frequency, and FLSA status; often mastered elsewhere and written onto the employee record, or read into finance. Customers is specific to Kustomer and Compensation to Ukg Ready — each maps to any object or custom field on the other side.

How changes propagate between Kustomer and Ukg Ready

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Kustomer Ukg Ready Sub-second propagation

DetectionKustomer notifies Stacksync of record changes through webhook events. Outbound webhooks on record events, plus polling for backfill.

DeliveryEach detected change is written to Ukg Ready through its API, with automatic retries and rate-limit backoff.

Ukg Ready Kustomer Sub-second propagation

DetectionUkg Ready notifies Stacksync of record changes through webhook events. UKG Webhooks for select events (employee.created, employee.updated, account/org changes) with HMAC signing.

DeliveryEach detected change is written to Kustomer through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Kustomer: Subject to the platform's API rate limits.
  • Ukg Ready: Rate limits apply over roughly a 1-minute window and return HTTP 429 when exceeded (back off / exponential retry); UKG Webhooks run on a tiered quota with a free tier around 10,000 event notifications per month and 14-day event retention.
What ships with Kustomer ⇄ Ukg Ready

Connect Kustomer and Ukg Ready for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Kustomer–Ukg Ready connection.

Real-time

Two-way sync

Changes in Kustomer or Ukg Ready instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Kustomer or Ukg Ready data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Kustomer or Ukg Ready record.

Observability

Monitoring

Track your Kustomer ⇄ Ukg Ready sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Kustomer and Ukg Ready.

How the Kustomer and Ukg Ready connectors work

Kustomer

Integration surface
REST API
Authentication
API key used as a bearer token, scoped by role
Change detection
Outbound webhooks on record events, plus polling for backfill
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits

Ukg Ready

Integration surface
UKG Ready REST API (v1/v2) plus the Import Tool (XML transactions) and Report-as-a-Service (IBM Cognos); a legacy SOAP API also exists
Authentication
A 7-digit company short name, a Web API key (Company Setup > Login Config), and a dedicated API service-account user (username/password) are exchanged for a session Bearer token sent on every request; Onboarding/Recruiting endpoints use a separate authorization token
Change detection
UKG Webhooks for select events (employee.created, employee.updated, account/org changes) with HMAC signing; broad change capture via polling REST endpoints with date filters or scheduled Report-as-a-Service extracts
Capabilities
read · write · webhooks
Rate limits
Rate limits apply over roughly a 1-minute window and return HTTP 429 when exceeded (back off / exponential retry); UKG Webhooks run on a tiered quota with a free tier around 10,000 event notifications per month and 14-day event retention
How it works

How to connect Kustomer to Ukg Ready — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Kustomer and Ukg Ready with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Kustomer connected
    Ukg Ready connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Kustomer and Ukg Ready objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Kustomer ⇄ Ukg Ready
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Kustomer Ukg Ready
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Kustomer and Ukg Ready integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 418 integrations available for Kustomer and Ukg Ready.

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