Real-time
Two-way sync
Changes in Kustomer or Success Factors instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Human resources
Kustomer to Success Factors integration — real-time, two-way sync
Keep Kustomer and Success Factors in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from MuleSoft
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Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
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Migrated from Fivetran
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Migrated from Celigo
Why teams connect Kustomer and Success Factors
Keep the people who own accounts in Kustomer in step with the workforce records in Success Factors, so ownership, roles, and org structure stay current in both systems, in real time and in both directions.
Kustomer runs on people as much as on accounts: every contact, deal, and account has an owner, and those owners are employees whose roles, teams, and status are held in Success Factors. Success Factors is the system of record for the workforce, from new hires to promotions to departures, and often for the candidates the business is still deciding on. When the two systems are connected only by re-keying or an overnight export, they drift apart, and the CRM ends up assigning accounts to people who have left, holding territories that no longer match the org chart, and waiting days to give a new rep access.
Stacksync syncs Messages, Companies, Custom Objects (Klasses), Users in Kustomer with User, PerPerson, EmpEmployment, EmpJob in Success Factors field by field, in real time, and in both directions. You decide which system owns which fields, so Success Factors stays authoritative on roles and org structure while Kustomer keeps ownership and territory current, and Stacksync resolves conflicts by the rules you set.
Common use cases
- 01 Keep customer attributes updated from billing systems so routing rules and SLAs reflect account value
- 02 Escalate conversation-derived signals into the CRM as tasks or opportunities
- 03 Write updated PerEmail, PerPhone, and User attributes back into SuccessFactors from an identity or directory system so contact data stays current.
- 04 Two-way sync of User and EmpJob (position, department, manager, cost center) into Postgres so provisioning, internal apps, and analytics read current org data in SQL while HR edits in SuccessFactors.
Common sync patterns
New team members provisioned when they are hired
When Success Factors records a new hire, a matching user or owner is created in Kustomer, so a new rep can start working accounts without waiting on a manual setup ticket.
Ownership and territory follow the org chart
When a person changes team, manager, or region in Success Factors, their accounts and territory assignments in Kustomer update to match, so pipeline stays with the right owner.
Deactivate access when someone leaves
When Success Factors marks a worker as departed, the matching user in Kustomer is flagged or deactivated, so former employees do not keep CRM access after their last day.
What you can sync between Kustomer and Success Factors
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Kustomer objects | Success Factors objects | How this pairing syncs | |
|---|---|---|---|
| Users Agent records map conversation ownership to people in other systems. | User Core identity/User entity behind role-based permissions; a model distinct from Employee Central, synced two-way with a directory or IdP and downstream apps. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. | |
| Tags Labels on conversations and customers sync for categorization and analytics. | PerEmail and PerPhone Contact sub-entities under PerPerson; synced two-way with a directory or comms system to keep worker contact data current. | Tags is specific to Kustomer and PerEmail and PerPhone to Success Factors — each maps to any object or custom field on the other side. | |
| Notes Internal annotations carry context alongside synced conversations. | PerPerson Person-level container in Employee Central holding biographical data; effective-dated child entities (PerPersonal, PerEmail, PerPhone) hang off it. | Notes is specific to Kustomer and PerPerson to Success Factors — each maps to any object or custom field on the other side. | |
| Customers The central record whose timeline aggregates every interaction; external attributes sync onto it. | EmpEmployment Employment record tying a person to an employment period (hire, service dates); carries lastModifiedDateTime used for incremental polling. | Customers is specific to Kustomer and EmpEmployment to Success Factors — each maps to any object or custom field on the other side. | |
| Conversations Support threads across channels sync outward for analytics and CRM context. | EmpJob Effective-dated job info: position, department, manager, FTE, pay grade, cost center; the most-synced record for downstream HR and provisioning. | Conversations is specific to Kustomer and EmpJob to Success Factors — each maps to any object or custom field on the other side. | |
| Messages Individual messages within conversations support full-thread replication. | EmpCompensation Effective-dated pay and compensation; usually read into a warehouse for reporting, writable for comp updates as new dated slices. | Messages is specific to Kustomer and EmpCompensation to Success Factors — each maps to any object or custom field on the other side. |
How changes propagate between Kustomer and Success Factors
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Kustomer Success Factors Sub-second propagation
DetectionKustomer notifies Stacksync of record changes through webhook events. Outbound webhooks on record events, plus polling for backfill.
DeliveryEach detected change is written to Success Factors through its API, with automatic retries and rate-limit backoff.
Success Factors Kustomer Sub-second propagation
DetectionSuccess Factors notifies Stacksync of record changes through webhook events. Polling on each entity's lastModifiedDateTime / lastModifiedOn (effective-dated entities require date-range handling).
DeliveryEach detected change is written to Kustomer through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Kustomer: Subject to the platform's API rate limits.
- Success Factors: OData calls are throttled at the tenant level (Access Limits for OData V2); large reads must be paginated (default page size 1000) via $top/$skip or paging cursors.
What ships with Kustomer ⇄ Success Factors
Connect Kustomer and Success Factors for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Kustomer–Success Factors connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Kustomer or Success Factors data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Kustomer or Success Factors record.
Observability
Monitoring
Track your Kustomer ⇄ Success Factors sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Kustomer and Success Factors.
How the Kustomer and Success Factors connectors work
Kustomer
- Integration surface
- REST API
- Authentication
- API key used as a bearer token, scoped by role
- Change detection
- Outbound webhooks on record events, plus polling for backfill
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
Success Factors
- Integration surface
- OData V2 and V4 REST APIs (plus legacy SFAPI / Compound Employee SOAP API)
- Authentication
- OAuth 2.0 SAML Bearer Assertion — register an OAuth client for an API key (used as client_id), then exchange a signed SAML assertion for a short-lived access token; legacy HTTP Basic auth is being retired
- Change detection
- Polling on each entity's lastModifiedDateTime / lastModifiedOn (effective-dated entities require date-range handling); Intelligent Services can also push a fixed set of standard business events (e.g. Employee Hire) to a REST endpoint
- Capabilities
- read · write · webhooks
- Rate limits
- OData calls are throttled at the tenant level (Access Limits for OData V2); large reads must be paginated (default page size 1000) via $top/$skip or paging cursors.
How it works
How to connect Kustomer to Success Factors — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Kustomer and Success Factors with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Kustomer
connected
Success Factors
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Kustomer and Success Factors objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Kustomer ⇄ Success FactorsCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Kustomer Success FactorsCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Kustomer and Success Factors integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Kustomer and Success Factors: authenticate both systems, choose the objects to sync (such as Kustomer's Users and Tags), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Common patterns for Kustomer and Success Factors: New team members provisioned when they are hired; Ownership and territory follow the org chart; Deactivate access when someone leaves. When Success Factors records a new hire, a matching user or owner is created in Kustomer, so a new rep can start working accounts without waiting on a manual setup ticket.
-
Kustomer: REST API. Authentication: API key used as a bearer token, scoped by role. Success Factors: OData V2 and V4 REST APIs (plus legacy SFAPI / Compound Employee SOAP API). Authentication: OAuth 2.0 SAML Bearer Assertion — register an OAuth client for an API key (used as client_id), then exchange a signed SAML assertion for a short-lived access token; legacy HTTP Basic auth is being retired. Stacksync manages authentication, retries, and rate limits on both sides.
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Kustomer: Kustomer's data model centers on a customer timeline: conversations, messages, and custom object records all appear chronologically against one customer record rather than as separate tickets. Success Factors: Employee Central entities are effective-dated: EmpJob, PerPersonal, and EmpCompensation carry effectiveStartDate, so writes create dated time-slices and incremental reads must combine lastModifiedDateTime with effective-dating windows. Stacksync's field mapping accounts for these differences between Kustomer and Success Factors without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Kustomer and Success Factors records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Kustomer and Success Factors connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Kustomer–Success Factors integration in-house.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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