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Security and identity ⇄ CRM

Jumpcloud to Xactly integration — real-time, two-way sync

Keep Jumpcloud and Xactly in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Jumpcloud and Xactly

Keep the people Xactly and Jumpcloud both track in agreement in real time: the internal users who own records in Xactly, and the customer login accounts in Jumpcloud.

A CRM and an identity system usually describe different populations. Xactly tracks customers, contacts, and the deals in motion; Jumpcloud governs who is allowed to sign in and what they can reach. Where the two meet is people. The reps who own records in Xactly are the same employees Jumpcloud provisions and disables, and when Jumpcloud also runs the login accounts for your product, the customers in Xactly are the same users Jumpcloud authenticates. Left unconnected, a departure in Jumpcloud leaves stale ownership sitting in Xactly, and a signup in Jumpcloud never reaches the account it belongs to.

Stacksync syncs Transactions (Commission & Bonus), Participants (Payees), Positions & Titles, Quotas / Targets in Xactly with System Groups, Applications (SSO), Policies, Commands in Jumpcloud in real time and in both directions, matching on email or an external ID and mapping field by field. You decide which system owns which fields, and new users, role and group changes, deactivations, and account status move within seconds instead of waiting on a quarterly access review or a manual export.

Common use cases

  • 01 Push approved Payment Summary amounts from Incent into a payroll or accounts-payable system so payouts are paid from the mastered comp result.
  • 02 Replicate Products and Customer/Account master from CRM/ERP into Xactly so crediting rules resolve against consistent reference data.
  • 03 Read Systems and System Group memberships into a database for device inventory, patch reporting, and conditional-access analysis.
  • 04 Drive Application and Policy assignments from HR attributes or entitlement tables so SSO access and device policies change the moment a role does.

Common sync patterns

Deactivation and record hand-off

When someone is disabled in Jumpcloud, the matching user in Xactly is deactivated too, and the accounts, contacts, and deals they owned are flagged for reassignment, so nothing goes unattended after they leave.

Where Jumpcloud runs customer login accounts: identity on the customer record

Signup, account status, multi-factor enrollment, and last-login from Jumpcloud land on the matching contact or account in Xactly, so go-to-market teams see who has actually activated and who has gone dormant.

Group and entitlement membership as CRM fields

Membership of a directory group or an entitlement in Jumpcloud maps to fields in Xactly, such as product tier, plan, or internal team, so segmentation reflects real access rather than a manual guess.

What you can sync between Jumpcloud and Xactly

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Jumpcloud objects Xactly objects How this pairing syncs
Commands Scripts and commands run on managed systems; full CRUD via v1 /commands, then triggered on target systems and groups for automation and remediation. Products & Customers Product and customer/account master used in crediting rules and reporting; loaded and updated from CRM/ERP through Connect (write) and read for lookups, so read and write. Commands is specific to Jumpcloud and Products & Customers to Xactly — each maps to any object or custom field on the other side.
Directory Insights events Audit stream of logins and admin actions across SSO, LDAP, RADIUS, systems, and MDM; read-only, queried by POST and used as the change feed and SIEM source. Orders Sales order and transaction records loaded into Incent as the raw input for crediting and calculation; created and updated through Connect load and ETL steps (write) and read back for reconciliation, so read and write. Directory Insights events is specific to Jumpcloud and Orders to Xactly — each maps to any object or custom field on the other side.
System Users (Users) Directory user accounts (email, username, attributes, status, MFA, group and app bindings); full CRUD via the v1 /systemusers API - create, update, activate or suspend, and delete to match an HR or identity source. Credits Crediting records that tie an order to a participant and position; system-calculated credits are read, while manual and adjustment credits are loaded through Connect, so read and write. System Users (Users) is specific to Jumpcloud and Credits to Xactly — each maps to any object or custom field on the other side.
User Groups User groups that grant app, LDAP, and RADIUS access; created, updated, and deleted via v2 /usergroups, with membership managed through the graph association endpoints. Transactions (Commission & Bonus) Calculated commission and bonus line items produced by Incent's calculation engine; read as the output of comp runs for reporting and downstream payout, so effectively read-only results. User Groups is specific to Jumpcloud and Transactions (Commission & Bonus) to Xactly — each maps to any object or custom field on the other side.
Systems (devices) Enrolled macOS, Windows, and Linux machines running the JumpCloud agent; agent-enrolled, so the API reads, updates, and deletes systems for inventory and management rather than creating them. Participants (Payees) Sales reps and payees keyed to positions; loaded and updated from HRIS/HCM source data through Connect (write) and read for roster reporting, so read and write. Systems (devices) is specific to Jumpcloud and Participants (Payees) to Xactly — each maps to any object or custom field on the other side.
System Groups Device groups used to scope policies, commands, and access; full CRUD via v2 /systemgroups, with systems bound and unbound through association endpoints. Positions & Titles Org-hierarchy positions and titles that credits and quotas roll up to; loaded and maintained through Connect (write) and read to resolve the hierarchy, so read and write. System Groups is specific to Jumpcloud and Positions & Titles to Xactly — each maps to any object or custom field on the other side.

How changes propagate between Jumpcloud and Xactly

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Jumpcloud Xactly Sub-second propagation

DetectionJumpcloud notifies Stacksync of record changes through webhook events. No database-style change log.

DeliveryEach detected change is applied to Xactly as a row-level write, with types converted between the two schemas.

Xactly Jumpcloud Interval-based propagation

DetectionStacksync polls Xactly for changes on an incremental schedule, reading only records changed since the previous pass. No CDC log for external tools to consume.

DeliveryEach detected change is written to Jumpcloud through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Jumpcloud: JumpCloud rate-limits API requests and returns HTTP 429 (Rate limit exceeded) when a client sends requests too quickly; its guidance is to back off and retry at a lower rate. Specific per-minute ceilings are not published, and the Directory Insights API is metered separately. Webhook deliveries are retried three times with exponential backoff on 5xx, 408, or 429 responses.
  • Xactly: Xactly does not publish numeric per-second rate limits. The Connect platform enforces query concurrency and long-running-query limits, so large extracts are paged and heavy loads/queries run as asynchronous Connect jobs (submit, then retrieve results) rather than row-by-row calls; batch loads are the supported path for high volume.
What ships with Jumpcloud ⇄ Xactly

Connect Jumpcloud and Xactly for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Jumpcloud–Xactly connection.

Real-time

Two-way sync

Changes in Jumpcloud or Xactly instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Jumpcloud or Xactly data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Jumpcloud or Xactly record.

Observability

Monitoring

Track your Jumpcloud ⇄ Xactly sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Jumpcloud and Xactly.

How the Jumpcloud and Xactly connectors work

Jumpcloud

Integration surface
JumpCloud REST API - v1 (console.jumpcloud.com/api) for Systems, System Users, and Commands; v2 (/api/v2) for User Groups, System Groups, Applications, Policies, and resource associations; plus the Directory Insights API (api.jumpcloud.com/insights/directory/v1/events) and Webhook Channels for outbound events.
Authentication
Admin API key sent in the x-api-key header (keys are prefixed jca_, generated in the console with a 30-365 day expiry, and disabled for admins by default until enabled); an x-org-id header scopes calls to a single organization for MSP multi-tenant admins. System Context authorization (HMAC-signed) also exists for agent-run calls.
Change detection
No database-style change log. The Directory Insights API is queried by POST for login and admin events across SSO, LDAP, RADIUS, systems, MDM, and directory services - including the association_change event that records user-to-group and policy-to-device membership changes; Webhook Channels tied to Insights Rules POST JSON to a registered endpoint for near-real-time triggers.
Capabilities
read · write · webhooks
Rate limits
JumpCloud rate-limits API requests and returns HTTP 429 (Rate limit exceeded) when a client sends requests too quickly; its guidance is to back off and retry at a lower rate. Specific per-minute ceilings are not published, and the Directory Insights API is metered separately. Webhook deliveries are retried three times with exponential backoff on 5xx, 408, or 429 responses.

Xactly

Integration surface
Xactly Connect REST API v2 (JSON), plus ODBC/JDBC drivers over the same ANSI-SQL data model. Incent data is exposed as SQL-queryable objects (for example xactly_order, xactly_credit, xactly_transaction, xactly_payment); data is loaded and extracted through Connect load/query steps and server-side ETL Pipelines. The base host is region/pod-specific (for example https://<pod>.xactlycorp.com).
Authentication
OAuth 2.0 via the Xactly Connect API Gateway (bearer tokens issued on behalf of an Xactly Incent user), with HTTP Basic authentication using a dedicated Xactly Connect service-user's credentials also supported for the Connect REST API v2. The connecting user needs Connect/API access plus the relevant object permissions in Incent.
Change detection
No CDC log for external tools to consume. Incremental sync uses SQL predicates on modified/last-updated timestamp columns (for example WHERE modified_date > watermark) against Connect's queryable objects, or scheduled Connect ETL Pipelines that pull deltas since the last run. Xactly Connect has no outbound HTTP webhooks, so change detection is pull/ETL-based.
Capabilities
read · write
Rate limits
Xactly does not publish numeric per-second rate limits. The Connect platform enforces query concurrency and long-running-query limits, so large extracts are paged and heavy loads/queries run as asynchronous Connect jobs (submit, then retrieve results) rather than row-by-row calls; batch loads are the supported path for high volume.
Xactly setup guide
How it works

How to connect Jumpcloud to Xactly — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Jumpcloud and Xactly with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Jumpcloud connected
    Xactly connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Jumpcloud and Xactly objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Jumpcloud ⇄ Xactly
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Jumpcloud Xactly
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Jumpcloud and Xactly integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 527 integrations available for Jumpcloud and Xactly.

Popular · 8 of 527
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