Real-time
Two-way sync
Changes in Intercom or Microsoft Dynamics 365 instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Business productivity
Intercom to Microsoft Dynamics 365 integration — real-time, two-way sync
Keep Intercom and Microsoft Dynamics 365 in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from MuleSoft
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Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Intercom and Microsoft Dynamics 365
Sync what happens in Microsoft Dynamics 365 with the customer records in Intercom, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Microsoft Dynamics 365 holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Cases (Incidents), Quotes, Orders & Invoices, Products, Activities in Microsoft Dynamics 365 to Custom Data Attributes, Tags, Segments, Admins & Teams in Intercom with bi-directional, real-time sync. Activity and record changes in Microsoft Dynamics 365 update the matching contact or account in Intercom, and CRM data flows the other way wherever Microsoft Dynamics 365 can store and use it.
Common use cases
- 01 Two-way sync of accounts and contacts with a Postgres or SQL database so engineers query SQL while sales works in Dynamics.
- 02 Keep opportunities and orders consistent with the ERP or billing system without manual re-entry.
- 03 Sync contacts and companies bi-directionally with the CRM so support sees deal context and sales sees conversation history
- 04 Push product usage events from an application database into Intercom to trigger onboarding and retention messages
Common sync patterns
Where Microsoft Dynamics 365 supplies contact or company data
Enriched fields land directly on records in Intercom, and refreshes keep them from going stale.
Where Microsoft Dynamics 365 processes payments
Charges, refunds, and subscription changes appear on the account in Intercom, so revenue context lives with the relationship.
Where Microsoft Dynamics 365 can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Intercom sync into Microsoft Dynamics 365, so people working there have the context without switching tools.
What you can sync between Intercom and Microsoft Dynamics 365
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Intercom objects | Microsoft Dynamics 365 objects | How this pairing syncs | |
|---|---|---|---|
| Contacts A single contact model covers both users and leads, distinguished by a role attribute. | Contacts Person records kept consistent with marketing, support, and data-warehouse copies. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. | |
| Data Events Behavioral events pushed in from product databases trigger messages and flows. | Cases (Incidents) Support records shared with ticketing tools and product databases. | Data Events is specific to Intercom and Cases (Incidents) to Microsoft Dynamics 365 — each maps to any object or custom field on the other side. | |
| Custom Data Attributes Typed custom fields on contacts and companies hold synced billing and usage data. | Quotes, Orders & Invoices Transaction documents reconciled with the ERP or billing source of truth. | Custom Data Attributes is specific to Intercom and Quotes, Orders & Invoices to Microsoft Dynamics 365 — each maps to any object or custom field on the other side. | |
| Tags Labels applied to contacts, companies, and conversations sync for routing and reporting. | Products Catalog records aligned with ERP item masters. | Tags is specific to Intercom and Products to Microsoft Dynamics 365 — each maps to any object or custom field on the other side. | |
| Segments Saved audience definitions are readable for targeting parity across tools. | Activities Emails, calls, and tasks captured for engagement analytics. | Segments is specific to Intercom and Activities to Microsoft Dynamics 365 — each maps to any object or custom field on the other side. | |
| Admins & Teams Teammate records map conversation ownership to CRM users. | Custom Tables Dataverse tables that carry business-specific entities through the same API surface. | Admins & Teams is specific to Intercom and Custom Tables to Microsoft Dynamics 365 — each maps to any object or custom field on the other side. |
How changes propagate between Intercom and Microsoft Dynamics 365
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Intercom Microsoft Dynamics 365 Sub-second propagation
DetectionIntercom notifies Stacksync of record changes through webhook events. Webhook topic subscriptions for contact, company, and conversation events, plus polling for backfill.
DeliveryEach detected change is written to Microsoft Dynamics 365 through its API, with automatic retries and rate-limit backoff.
Microsoft Dynamics 365 Intercom Sub-second propagation
DetectionMicrosoft Dynamics 365 pushes changes as they happen — webhook events backed by change data capture. Change data capture (CDC) via the Dynamics 365 Change Tracking feature.
DeliveryEach detected change is written to Intercom through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Intercom: Subject to per-app rate limits on the Intercom API.
What ships with Intercom ⇄ Microsoft Dynamics 365
Connect Intercom and Microsoft Dynamics 365 for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Intercom–Microsoft Dynamics 365 connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Intercom or Microsoft Dynamics 365 data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Intercom or Microsoft Dynamics 365 record.
Observability
Monitoring
Track your Intercom ⇄ Microsoft Dynamics 365 sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Intercom and Microsoft Dynamics 365.
How the Intercom and Microsoft Dynamics 365 connectors work
Intercom
- Integration surface
- REST API
- Authentication
- OAuth 2.0 for public apps or a workspace access token
- Change detection
- Webhook topic subscriptions for contact, company, and conversation events, plus polling for backfill
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to per-app rate limits on the Intercom API
Microsoft Dynamics 365
- Integration surface
- REST API (Dataverse Web API, OData v4); Finance & Operations apps expose a separate OData data-entity surface
- Authentication
- Microsoft OAuth sign-in: user provides the D365 environment URL, signs in with Microsoft credentials, and accepts the Stacksync app (permissions to read CRM data and interact with OData entities)
- Change detection
- Change data capture (CDC) via the Dynamics 365 Change Tracking feature; standard entities have change tracking enabled by default, custom entities require enabling "Track Changes" in Power Apps/Dataverse table properties
- Capabilities
- read · write · CDC · webhooks
How it works
How to connect Intercom to Microsoft Dynamics 365 — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Intercom and Microsoft Dynamics 365 with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Intercom
connected
Microsoft Dynamics 365
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Intercom and Microsoft Dynamics 365 objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Intercom ⇄ Microsoft Dynamics 365Customers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Intercom Microsoft Dynamics 365Company company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Intercom and Microsoft Dynamics 365 integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Intercom and Microsoft Dynamics 365: authenticate both systems, choose the objects to sync (such as Intercom's Contacts and Data Events), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Intercom: REST API. Authentication: OAuth 2.0 for public apps or a workspace access token. Microsoft Dynamics 365: REST API (Dataverse Web API, OData v4); Finance & Operations apps expose a separate OData data-entity surface. Authentication: Microsoft OAuth sign-in: user provides the D365 environment URL, signs in with Microsoft credentials, and accepts the Stacksync app (permissions to read CRM data and interact with OData entities). Stacksync manages authentication, retries, and rate limits on both sides.
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Microsoft Dynamics 365: Authorization may be blocked by a 'Need admin approval for this app' screen requiring a Microsoft directory admin to grant consent to the Stacksync app before syncing can begin. Intercom: Intercom's Contacts API unifies users and leads into one object with a role attribute, replacing the older separate users and leads endpoints. Stacksync's field mapping accounts for these differences between Intercom and Microsoft Dynamics 365 without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Intercom and Microsoft Dynamics 365 records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Intercom and Microsoft Dynamics 365 connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Intercom–Microsoft Dynamics 365 integration in-house.
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Yes — Stacksync ships production-grade connectors for both Intercom and Microsoft Dynamics 365. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
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