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Business productivity ⇄ CRM

Front to Intercom integration — real-time, two-way sync

Keep Front and Intercom in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Migrated from Celigo
Why teams connect Front and Intercom

Sync what happens in Front with the customer records in Intercom, in real time and in both directions.

The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Front holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.

Stacksync connects Tags, Teammates, Channels, Conversations in Front to Tickets, Data Events, Custom Data Attributes, Tags in Intercom with bi-directional, real-time sync. Activity and record changes in Front update the matching contact or account in Intercom, and CRM data flows the other way wherever Front can store and use it.

Common use cases

  • Feed CSAT and SLA reporting from synced conversation events rather than manual exports.
  • Sync conversations, messages, and tags into Postgres for response-time and volume analytics across inboxes.
  • Mirror conversations and tickets into a warehouse for support analytics and SLA reporting
  • Keep custom data attributes updated from billing or ERP systems so message segments reflect current plan and spend

Where Front handles support or shared inboxes

Tickets and conversations attach to the right contact and account in Intercom, so sales sees open issues before the next call.

Where Front supplies contact or company data

Enriched fields land directly on records in Intercom, and refreshes keep them from going stale.

Where Front can store CRM context: fields kept current

Owner, lifecycle stage, or account details from Intercom sync into Front, so people working there have the context without switching tools.

What you can sync between Front and Intercom

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Front objects Intercom objects
Messages Inbound and outbound emails, chats, and SMS within a conversation; read out for response-time reporting. Custom Data Attributes Typed custom fields on contacts and companies hold synced billing and usage data.
Comments Internal team notes on conversations; usually read-only in syncs. Tags Labels applied to contacts, companies, and conversations sync for routing and reporting.
Contacts People across channels; matched to CRM contacts, with custom fields carrying external context. Segments Saved audience definitions are readable for targeting parity across tools.
Accounts Company groupings of contacts; kept aligned with CRM accounts. Admins & Teams Teammate records map conversation ownership to CRM users.
Inboxes Shared queues that conversations live in; used to segment reporting by team or channel. Articles Help center content is accessible via API for knowledge sync and audits.
Tags Labels applied to conversations; drive routing and category-level analytics. Contacts A single contact model covers both users and leads, distinguished by a role attribute.
What ships with Front ⇄ Intercom

Connect Front and Intercom for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Front–Intercom connection.

Real-time

Two-way sync

Changes in Front or Intercom instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Front or Intercom data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Front or Intercom record.

Observability

Monitoring

Track your Front ⇄ Intercom sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Front and Intercom.

How the Front and Intercom connectors work

Front

Integration surface
REST API (Core API)
Authentication
OAuth authorization via the Stacksync UI ("Connections" > "create new connection" > "Front" > "Authorize") — no coding required
Change detection
Application webhooks and rule-triggered webhooks, with the events endpoint available for polling
Capabilities
read · write · webhooks
Rate limits
Request limits vary by plan.
Front setup guide

Intercom

Integration surface
REST API
Authentication
OAuth 2.0 for public apps or a workspace access token
Change detection
Webhook topic subscriptions for contact, company, and conversation events, plus polling for backfill
Capabilities
read · write · webhooks
Rate limits
Subject to per-app rate limits on the Intercom API
How it works

How to connect Front to Intercom — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Front and Intercom with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Front connected
    Intercom connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Front and Intercom objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Front ⇄ Intercom
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Front Intercom
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Front and Intercom integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Front and Intercom.

Popular · 8 of 386
All Front integrations All Intercom integrations Browse all integrations
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