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ERP ⇄ CRM

Infor LN to Intercom integration — real-time, two-way sync

Keep Infor LN and Intercom in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Migrated from Mulesoft
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Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
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Migrated from Fivetran
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Migrated from Celigo
Why teams connect Infor LN and Intercom

Close the gap between front office and back office: Intercom and Infor LN share customers and status in real time, in both directions.

Intercom holds the customer relationship; Infor LN runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.

Stacksync syncs Tags, Segments, Admins & Teams, Articles in Intercom with Service orders, Items, Bills of material, Business partners in Infor LN field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.

Common use cases

  • Keep custom data attributes updated from billing or ERP systems so message segments reflect current plan and spend
  • Route qualified leads from Intercom conversations into the CRM as leads or opportunities in near real time
  • Keep inventory positions aligned between LN and distribution or aftermarket service systems.
  • Sync item masters, BOMs, and production orders between LN and MES or PLM systems on the shop floor.

Where Infor LN is the finance system of record: money status on the account

Invoice and payment state from Infor LN shows on the account in Intercom, so reps see balances before promising the next order.

One customer master

Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.

Where Infor LN manages people and org data: keep Intercom aligned

Owners, territories, and org structure informed by Infor LN stay current in Intercom.

What you can sync between Infor LN and Intercom

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Infor LN objects Intercom objects
Service orders Aftermarket service documents synced with field service tools. Admins & Teams Teammate records map conversation ownership to CRM users.
Items Manufacturing item masters synced to PLM, MES, and commerce systems. Articles Help center content is accessible via API for knowledge sync and audits.
Bills of material Product structures shared with engineering and planning tools. Contacts A single contact model covers both users and leads, distinguished by a role attribute.
Business partners LN's unified customer/supplier records matched against CRM accounts. Companies Company records group contacts and carry plan and account attributes used in segmentation.
Sales orders Demand documents synced in from EDI and commerce channels. Conversations Support and sales threads sync outward for analytics and CRM context.
Purchase orders Supply documents shared with supplier and procurement systems. Tickets Structured ticket records track issues alongside conversational threads.
What ships with Infor LN ⇄ Intercom

Connect Infor LN and Intercom for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Infor LN–Intercom connection.

Real-time

Two-way sync

Changes in Infor LN or Intercom instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Infor LN or Intercom data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Infor LN or Intercom record.

Observability

Monitoring

Track your Infor LN ⇄ Intercom sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Infor LN and Intercom.

How the Infor LN and Intercom connectors work

Infor LN

Integration surface
SOAP and REST web services, with standardized BOD exchange through Infor ION in Infor OS deployments
Authentication
OAuth 2.0 via the ION API gateway in cloud deployments; application credentials on premises
Change detection
Event-style BOD publications through Infor ION where configured; otherwise polling
Capabilities
read · write
Rate limits
Subject to the ION API gateway's tenant rate limits in cloud deployments.

Intercom

Integration surface
REST API
Authentication
OAuth 2.0 for public apps or a workspace access token
Change detection
Webhook topic subscriptions for contact, company, and conversation events, plus polling for backfill
Capabilities
read · write · webhooks
Rate limits
Subject to per-app rate limits on the Intercom API
How it works

How to connect Infor LN to Intercom — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Infor LN and Intercom with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Infor LN connected
    Intercom connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Infor LN and Intercom objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Infor LN ⇄ Intercom
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Infor LN Intercom
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Infor LN and Intercom integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Infor LN and Intercom.

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