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ERP ⇄ Analytics

Infor CloudSuite to Pendo integration — real-time, two-way sync

Keep Infor CloudSuite and Pendo in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Infor CloudSuite and Pendo

Put Infor CloudSuite's records into Pendo as live data for reporting and dashboards, without nightly exports, and send the segments and metrics Pendo computes back where Infor CloudSuite can use them.

ERP data is some of the most requested data for analysis and some of the hardest to pull: the record types are many, the APIs are strict, and export jobs break on every upgrade. Whether Infor CloudSuite carries financials, operations, workforce data, or all three, those numbers belong in Pendo, next to the product, behavioral, and web data the team already measures.

Stacksync syncs Suppliers / vendors, Sales orders, Purchase orders, Invoices from Infor CloudSuite into Pendo continuously, handling API limits and schema drift as it goes, so each record type arrives as Feature Events, Page Events, Guide Events, Poll / NPS Responses ready to report on. The connection is bi-directional, so segments, scores, and metrics computed in Pendo can be written back to fields in Infor CloudSuite where that is useful.

Common use cases

  • 01 Sync Pendo Visitors and Accounts into a data model to score product-qualified accounts alongside behavioral event data.
  • 02 Load guide-engagement events into a reporting database to measure onboarding-flow adoption against retention and expansion.
  • 03 Align the ERP customer master with billing and support systems so finance and CX share one account record.
  • 04 Sync items, customers, and orders between CloudSuite and a CRM so sales quotes against live pricing and inventory.

Common sync patterns

Where Infor CloudSuite runs operations: inventory and fulfillment metrics

Operational records from Infor CloudSuite become measurable in Pendo, joinable with the rest of what the company tracks for supply and fulfillment reporting.

Where Infor CloudSuite is the HR system of record: workforce and cost analysis

Worker and organization data from Infor CloudSuite syncs into Pendo for headcount, cost, and utilization reporting alongside other company data.

Write-back where Infor CloudSuite exposes writable fields: segments and scores return

Segments, scores, or metrics computed in Pendo sync onto the matching records in Infor CloudSuite, so operations act on what the analysis found.

What you can sync between Infor CloudSuite and Pendo

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Infor CloudSuite objects Pendo objects How this pairing syncs
Inventory balances On-hand quantities exposed so external channels quote against real stock. Page Events Page-view events for tagged pages; read-only via the Aggregation API, used for adoption and path analysis in a warehouse. Inventory balances is specific to Infor CloudSuite and Page Events to Pendo — each maps to any object or custom field on the other side.
GL journal entries Financial postings replicated for consolidated reporting. Guide Events Guide seen/advanced/dismissed and step events for in-app walkthroughs; read-only through the Aggregation API to measure onboarding flow adoption. GL journal entries is specific to Infor CloudSuite and Guide Events to Pendo — each maps to any object or custom field on the other side.
Items Product and material masters synced to commerce, CRM, and planning tools. Poll / NPS Responses Survey answers and NPS scores captured in-app (pollEvents / npsEvents); read-only via the Aggregation API as voice-of-customer data. Items is specific to Infor CloudSuite and Poll / NPS Responses to Pendo — each maps to any object or custom field on the other side.
Customers Account masters matched against CRM records in two-way syncs. Features / Pages / Guides (metadata) Definitions of tagged UI elements listed through the entity endpoints; read-only reference used to label and join the event streams. Customers is specific to Infor CloudSuite and Features / Pages / Guides (metadata) to Pendo — each maps to any object or custom field on the other side.
Suppliers / vendors Procurement counterparties synced with sourcing and AP tools. Visitors End-user records with agent-collected and custom fields; queried through the Aggregation API and enriched with custom fields written back via the Metadata API. Suppliers / vendors is specific to Infor CloudSuite and Visitors to Pendo — each maps to any object or custom field on the other side.
Sales orders Demand-side documents synced in from commerce channels and out for fulfillment visibility. Accounts Company/workspace records that roll visitors up to an account dimension; readable via Aggregation and a write target for custom fields (plan, ARR, health) via the Metadata API. Sales orders is specific to Infor CloudSuite and Accounts to Pendo — each maps to any object or custom field on the other side.

How changes propagate between Infor CloudSuite and Pendo

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Infor CloudSuite Pendo Interval-based propagation

DetectionStacksync polls Infor CloudSuite for changes on an incremental schedule, reading only records changed since the previous pass. Event-style BOD publications through Infor ION where configured.

DeliveryEach detected change is written to Pendo through its API, with automatic retries and rate-limit backoff.

Pendo Infor CloudSuite Interval-based propagation

DetectionStacksync polls Pendo for changes on an incremental schedule, reading only records changed since the previous pass. Polling - reads query the Aggregation API over event-time windows.

DeliveryEach detected change is written to Infor CloudSuite through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Infor CloudSuite: Subject to the ION API gateway's rate limiting policies for the tenant.
  • Pendo: Pendo does not publish fixed numeric limits; it throttles heavy Aggregation queries with 429s and caps/paginates large responses, so wide exports are paced and time-windowed.
What ships with Infor CloudSuite ⇄ Pendo

Connect Infor CloudSuite and Pendo for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Infor CloudSuite–Pendo connection.

Real-time

Two-way sync

Changes in Infor CloudSuite or Pendo instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Infor CloudSuite or Pendo data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Infor CloudSuite or Pendo record.

Observability

Monitoring

Track your Infor CloudSuite ⇄ Pendo sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Infor CloudSuite and Pendo.

How the Infor CloudSuite and Pendo connectors work

Infor CloudSuite

Integration surface
REST APIs exposed through the Infor ION API gateway; integration payloads are standardized as Business Object Documents (BODs)
Authentication
OAuth 2.0 via Infor OS / ION API credentials
Change detection
Event-style BOD publications through Infor ION where configured; otherwise polling
Capabilities
read · write
Rate limits
Subject to the ION API gateway's rate limiting policies for the tenant.

Pendo

Integration surface
Pendo Engage API (REST) on app.pendo.io (US) / app.eu.pendo.io (EU), base path /api/v1/ - Aggregation API for reads and the Metadata API for writes
Authentication
Integration key sent in the x-pendo-integration-key header, generated in Subscription Settings; keys are scoped read-only or read/write, so writes require a read/write key
Change detection
Polling - reads query the Aggregation API over event-time windows; no change-data-capture feed and no data-change webhooks. Writes go through the Metadata API on demand.
Capabilities
read · write
Rate limits
Pendo does not publish fixed numeric limits; it throttles heavy Aggregation queries with 429s and caps/paginates large responses, so wide exports are paced and time-windowed.
How it works

How to connect Infor CloudSuite to Pendo — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Infor CloudSuite and Pendo with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Infor CloudSuite connected
    Pendo connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Infor CloudSuite and Pendo objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Infor CloudSuite ⇄ Pendo
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Infor CloudSuite Pendo
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Infor CloudSuite and Pendo integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 377 integrations available for Infor CloudSuite and Pendo.

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