Real-time
Two-way sync
Changes in Gong or SendGrid instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Business productivity
Gong to SendGrid integration — real-time, two-way sync
Keep Gong and SendGrid in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Gong and SendGrid
Sync what happens in SendGrid with the customer records in Gong, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever SendGrid holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Senders, Single Sends, Unsubscribe Groups, Email Activity in SendGrid to CRM Objects, Library, Data Privacy (Erasure), Calls in Gong with bi-directional, real-time sync. Activity and record changes in SendGrid update the matching contact or account in Gong, and CRM data flows the other way wherever SendGrid can store and use it.
Common use cases
- 01 Write bounces, spam reports, and unsubscribes back to the CRM to keep email opt-in status accurate everywhere
- 02 Stream Event Webhook engagement data into a Postgres database or warehouse for campaign and deliverability reporting
- 03 Upload warehouse- or CRM-derived Accounts, Opportunities, and stages into Gong through the CRM integration API so deal context shows alongside conversations.
- 04 Submit data-privacy erase-data-for-email requests to Gong to fulfill GDPR/CCPA deletion across recorded conversations.
Common sync patterns
Where SendGrid handles support or shared inboxes
Tickets and conversations attach to the right contact and account in Gong, so sales sees open issues before the next call.
Where SendGrid runs outreach
Prospects, sends, and replies sync into Gong, keeping lead status current without manual imports.
Where SendGrid supplies contact or company data
Enriched fields land directly on records in Gong, and refreshes keep them from going stale.
What you can sync between Gong and SendGrid
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gong objects | SendGrid objects | How this pairing syncs | |
|---|---|---|---|
| Interaction Stats (Activity) Aggregated talk/listen ratios, interaction stats, and day-by-day user activity retrieved via POST /v2/stats endpoints; read out for coaching and engagement reporting. Read-only. | Senders Synced with incremental and full sync per the Stacksync docs. | Interaction Stats (Activity) is specific to Gong and Senders to SendGrid — each maps to any object or custom field on the other side. | |
| Trackers & Scorecards Keyword and topic tracker definitions plus coaching scorecards, including answered scorecards, read from Settings as coaching and deal-risk signals. Read-only. | Single Sends One-off marketing campaigns whose stats are read back for reporting. | Trackers & Scorecards is specific to Gong and Single Sends to SendGrid — each maps to any object or custom field on the other side. | |
| CRM Objects Accounts, opportunities, stages, and users uploaded into Gong through the CRM integration API so CRM context appears alongside conversations. Write (upload) path. | Unsubscribe Groups Synced with incremental and full sync per the Stacksync docs. | CRM Objects is specific to Gong and Unsubscribe Groups to SendGrid — each maps to any object or custom field on the other side. | |
| Library Call-library folders and folder content (curated calls and snippets) read via GET /v2/library/folders and /v2/library/folder-content. Read-only. | Email Activity Synced with incremental and full sync per the Stacksync docs. | Library is specific to Gong and Email Activity to SendGrid — each maps to any object or custom field on the other side. | |
| Data Privacy (Erasure) GDPR/CCPA deletion handled by POST /v2/data-privacy/erase-data-for-email, with data-for-email lookups on the read side; a write path used for compliance deletions. | Contacts Marketing recipients upserted from CRM or database records, including custom field values. | Data Privacy (Erasure) is specific to Gong and Contacts to SendGrid — each maps to any object or custom field on the other side. | |
| Calls Retrieved via POST /v2/calls/extensive with participants, topics, trackers, scorecards, and media URLs, filtered by fromDateTime/toDateTime; external recordings are also imported via POST /v2/calls with media uploaded via PUT /v2/calls/{id}/media. Read and write. | List Synced with incremental and full sync per the Stacksync docs. | Calls is specific to Gong and List to SendGrid — each maps to any object or custom field on the other side. |
How changes propagate between Gong and SendGrid
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gong SendGrid Interval-based propagation
DetectionStacksync polls Gong for changes on an incremental schedule, reading only records changed since the previous pass. Polling POST /v2/calls/extensive on fromDateTime/toDateTime.
DeliveryEach detected change is written to SendGrid through its API, with automatic retries and rate-limit backoff.
SendGrid Gong Sub-second propagation
DetectionSendGrid notifies Stacksync of record changes through webhook events. Event Webhook posts delivery and engagement events (processed, delivered, open, click, bounce, spam report) to an HTTP endpoint.
DeliveryEach detected change is written to Gong through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gong: 3 API calls per second and 10,000 calls per day per company by default; exceeding returns HTTP 429 with a Retry-After header, and limits can be raised by contacting Gong.
- SendGrid: Subject to the platform's API rate limits; contact upserts are batched, asynchronous jobs rather than per-row writes.
What ships with Gong ⇄ SendGrid
Connect Gong and SendGrid for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gong–SendGrid connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gong or SendGrid data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gong or SendGrid record.
Observability
Monitoring
Track your Gong ⇄ SendGrid sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gong and SendGrid.
How the Gong and SendGrid connectors work
Gong
- Integration surface
- REST API on api.gong.io/v2 - retrieval endpoints (calls, transcript, users, stats, settings, library, logs) plus write endpoints for importing calls, uploading CRM data, and data-privacy erasure
- Authentication
- Basic authorization header combining an Access Key and Access Key Secret (created by a Gong technical admin, base64-encoded as key:secret); OAuth 2.0 Bearer tokens are supported for marketplace apps
- Change detection
- Polling POST /v2/calls/extensive on fromDateTime/toDateTime; the public API exposes no outbound webhooks or CDC, though a Gong admin can configure a product-side automation Rule that POSTs matching calls to a URL. Transcripts and analysis appear only after asynchronous processing.
- Capabilities
- read · write
- Rate limits
- 3 API calls per second and 10,000 calls per day per company by default; exceeding returns HTTP 429 with a Retry-After header, and limits can be raised by contacting Gong.
SendGrid
- Integration surface
- REST API (v3)
- Authentication
- API key (create in SendGrid Settings > API Keys with Custom Access / Full Access for the objects to sync; key begins with "SG")
- Change detection
- Event Webhook posts delivery and engagement events (processed, delivered, open, click, bounce, spam report) to an HTTP endpoint; contact and list changes are detected by polling
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits; contact upserts are batched, asynchronous jobs rather than per-row writes
How it works
How to connect Gong to SendGrid — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gong and SendGrid with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gong
connected
SendGrid
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gong and SendGrid objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gong ⇄ SendGridCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gong SendGridCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gong and SendGrid integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Gong and SendGrid: authenticate both systems, choose the objects to sync (such as Gong's Interaction Stats (Activity) and Trackers & Scorecards), map fields visually, and changes propagate both ways in milliseconds — no code required.
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SendGrid: Contact upserts through the v3 Marketing Campaigns API are asynchronous jobs: the API returns a job ID and processes the batch in the background. Gong: Transcript retrieval is a POST to /v2/calls/transcript that accepts callIds and returns speaker-attributed, timestamped sentences only for calls that have finished processing. Stacksync's field mapping accounts for these differences between Gong and SendGrid without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Gong and SendGrid records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Gong and SendGrid connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Gong–SendGrid integration in-house.
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Yes — Stacksync ships production-grade connectors for both Gong and SendGrid. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Gong: Polling POST /v2/calls/extensive on fromDateTime/toDateTime; the public API exposes no outbound webhooks or CDC, though a Gong admin can configure a product-side automation Rule that POSTs matching calls to a URL. Transcripts and analysis appear only after asynchronous processing. On SendGrid: Event Webhook posts delivery and engagement events (processed, delivered, open, click, bounce, spam report) to an HTTP endpoint; contact and list changes are detected by polling. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
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