Real-time
Two-way sync
Changes in Gong or Pigment instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Accounting and finance
Gong to Pigment integration — real-time, two-way sync
Keep Gong and Pigment in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from MuleSoft
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Migrated from Celigo
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Migrated from Fivetran
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Migrated from Celigo
Why teams connect Gong and Pigment
Sync customers, invoices, and payment status between Pigment and Gong in real time, so sales sees the money and finance sees the relationship.
Finance and sales describe the same customers in different systems. Gong knows the relationship: who the contacts are and what is in motion with the account. Pigment knows the money: what was invoiced, what was paid, what is overdue. When the two are connected only by exports, each side works partly blind.
Stacksync links Metrics, Dimension lists, Tables, Scenarios in Pigment to Users, Interaction Stats (Activity), Trackers & Scorecards, CRM Objects in Gong with bi-directional, real-time sync. New customers, updated billing details, invoice status, and payment activity move in whichever direction you configure, field by field, with conflicts resolved by rules you set. The result is one version of each customer, visible from both sides.
Common use cases
- 01 Sync headcount and compensation data from an HRIS into workforce planning models.
- 02 Push CRM pipeline data (deals, stages, amounts) into Pigment for revenue and capacity planning.
- 03 Submit data-privacy erase-data-for-email requests to Gong to fulfill GDPR/CCPA deletion across recorded conversations.
- 04 Pull call Transcripts by callId into a warehouse or vector store to power search, RAG, and deal-review summaries over what was said on calls.
Common sync patterns
Payment status on the account
Invoice and payment status from Pigment appears on the account in Gong, so reps see overdue balances before they promise the next order.
Billing detail changes flow back
When a contact or address is corrected in Gong, Pigment gets the update before the next invoice goes out.
Collections with context
Finance sees the account owner and relationship history from Gong when chasing a balance, and sales sees that the chase is happening.
What you can sync between Gong and Pigment
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gong objects | Pigment objects | How this pairing syncs | |
|---|---|---|---|
| Calls Retrieved via POST /v2/calls/extensive with participants, topics, trackers, scorecards, and media URLs, filtered by fromDateTime/toDateTime; external recordings are also imported via POST /v2/calls with media uploaded via PUT /v2/calls/{id}/media. Read and write. | Data imports Scheduled loads that bring actuals from ERPs, CRMs, and HRIS into the model | Calls is specific to Gong and Data imports to Pigment — each maps to any object or custom field on the other side. | |
| Transcripts Speaker-attributed, timestamped sentences retrieved via POST /v2/calls/transcript for one or more callIds; available only after asynchronous processing completes. Read-only. | Users and permissions Access controls governing which model areas a sync can touch | Transcripts is specific to Gong and Users and permissions to Pigment — each maps to any object or custom field on the other side. | |
| Users Gong users and team members with roles, titles, email, and settings, read via GET /v2/users to map call owners and participants to CRM and warehouse identities. Read-only. | Applications Planning models organized by domain such as finance, sales, or workforce | Users is specific to Gong and Applications to Pigment — each maps to any object or custom field on the other side. | |
| Interaction Stats (Activity) Aggregated talk/listen ratios, interaction stats, and day-by-day user activity retrieved via POST /v2/stats endpoints; read out for coaching and engagement reporting. Read-only. | Metrics Multidimensional values holding plans and actuals; the main target for inbound data | Interaction Stats (Activity) is specific to Gong and Metrics to Pigment — each maps to any object or custom field on the other side. | |
| Trackers & Scorecards Keyword and topic tracker definitions plus coaching scorecards, including answered scorecards, read from Settings as coaching and deal-risk signals. Read-only. | Dimension lists Master data like accounts, products, or employees that metrics are sliced by | Trackers & Scorecards is specific to Gong and Dimension lists to Pigment — each maps to any object or custom field on the other side. | |
| CRM Objects Accounts, opportunities, stages, and users uploaded into Gong through the CRM integration API so CRM context appears alongside conversations. Write (upload) path. | Tables Row-based transactional data loaded into models from source systems | CRM Objects is specific to Gong and Tables to Pigment — each maps to any object or custom field on the other side. |
How changes propagate between Gong and Pigment
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gong Pigment Interval-based propagation
DetectionStacksync polls Gong for changes on an incremental schedule, reading only records changed since the previous pass. Polling POST /v2/calls/extensive on fromDateTime/toDateTime.
DeliveryEach detected change is written to Pigment through its API, with automatic retries and rate-limit backoff.
Pigment Gong Interval-based propagation
DetectionStacksync polls Pigment for changes on an incremental schedule, reading only records changed since the previous pass. No change feed.
DeliveryEach detected change is written to Gong through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gong: 3 API calls per second and 10,000 calls per day per company by default; exceeding returns HTTP 429 with a Retry-After header, and limits can be raised by contacting Gong.
- Pigment: Subject to the platform's API rate limits.
What ships with Gong ⇄ Pigment
Connect Gong and Pigment for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gong–Pigment connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gong or Pigment data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gong or Pigment record.
Observability
Monitoring
Track your Gong ⇄ Pigment sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gong and Pigment.
How the Gong and Pigment connectors work
Gong
- Integration surface
- REST API on api.gong.io/v2 - retrieval endpoints (calls, transcript, users, stats, settings, library, logs) plus write endpoints for importing calls, uploading CRM data, and data-privacy erasure
- Authentication
- Basic authorization header combining an Access Key and Access Key Secret (created by a Gong technical admin, base64-encoded as key:secret); OAuth 2.0 Bearer tokens are supported for marketplace apps
- Change detection
- Polling POST /v2/calls/extensive on fromDateTime/toDateTime; the public API exposes no outbound webhooks or CDC, though a Gong admin can configure a product-side automation Rule that POSTs matching calls to a URL. Transcripts and analysis appear only after asynchronous processing.
- Capabilities
- read · write
- Rate limits
- 3 API calls per second and 10,000 calls per day per company by default; exceeding returns HTTP 429 with a Retry-After header, and limits can be raised by contacting Gong.
Pigment
- Integration surface
- REST-based import and export API
- Authentication
- API keys, issued separately for import and export
- Change detection
- no change feed; syncs run scheduled imports and exports
- Capabilities
- read · write
- Rate limits
- subject to the platform's API rate limits
How it works
How to connect Gong to Pigment — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gong and Pigment with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gong
connected
Pigment
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gong and Pigment objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gong ⇄ PigmentCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gong PigmentCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gong and Pigment integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Gong and Pigment: authenticate both systems, choose the objects to sync (such as Gong's Calls and Transcripts), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Common patterns for Gong and Pigment: Payment status on the account; Billing detail changes flow back; Collections with context. Invoice and payment status from Pigment appears on the account in Gong, so reps see overdue balances before they promise the next order.
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Gong: REST API on api.gong.io/v2 - retrieval endpoints (calls, transcript, users, stats, settings, library, logs) plus write endpoints for importing calls, uploading CRM data, and data-privacy erasure. Authentication: Basic authorization header combining an Access Key and Access Key Secret (created by a Gong technical admin, base64-encoded as key:secret); OAuth 2.0 Bearer tokens are supported for marketplace apps. Pigment: REST-based import and export API. Authentication: API keys, issued separately for import and export. Stacksync manages authentication, retries, and rate limits on both sides.
-
Pigment: Scenario versioning (budget versus forecast versus actuals) is native to the model, so exports need a scenario context to be meaningful. Gong: Rate limits default to 3 API calls per second and 10,000 calls per day per company; exceeding returns HTTP 429 with a Retry-After header, and limits can be raised by contacting Gong. Stacksync's field mapping accounts for these differences between Gong and Pigment without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Gong and Pigment records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Gong and Pigment connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Gong–Pigment integration in-house.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
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