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CRM ⇄ ERP

Gladly to Logiwa WMS integration — real-time, two-way sync

Keep Gladly and Logiwa WMS in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Gladly and Logiwa WMS

Close the gap between front office and back office: Gladly and Logiwa WMS share customers and status in real time, in both directions.

Gladly holds the customer relationship; Logiwa WMS runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.

Stacksync syncs Conversation items, Agents, Topics, Tasks in Gladly with Clients, Returns, Shipment Orders, Purchase Orders in Logiwa WMS field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.

Common use cases

  • Push conversation outcomes into a CRM so account teams see support context on their accounts.
  • Sync Gladly customer profiles with an order database so agents see purchase history and profile updates flow back.
  • Land order and fulfillment data in a warehouse for throughput and SLA reporting.
  • Push ecommerce or OMS orders into Logiwa for pick, pack, and ship without CSV handoffs.

Where Logiwa WMS manages people and org data: keep Gladly aligned

Owners, territories, and org structure informed by Logiwa WMS stay current in Gladly.

Where Logiwa WMS handles order-to-cash: closed-won flows through

A deal won in Gladly creates or updates the customer in Logiwa WMS with clean data, so fulfillment and invoicing start without re-entry.

Where Logiwa WMS is the finance system of record: money status on the account

Invoice and payment state from Logiwa WMS shows on the account in Gladly, so reps see balances before promising the next order.

What you can sync between Gladly and Logiwa WMS

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Gladly objects Logiwa WMS objects
Tasks Follow-up work items created from external triggers or synced for workload reporting. Warehouses & Locations Facility and bin structure referenced when mapping multi-warehouse inventory.
Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. Clients 3PL client accounts used to scope orders and inventory in multi-client deployments.
Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. Returns Return receipts synced so ERPs and support tools reflect restocked inventory.
Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. Shipment Orders Outbound fulfillment orders created from connected storefronts or an OMS and updated as they move through picking and packing.
Agents User records used to attribute work in CX analytics. Purchase Orders Inbound receipt expectations synced from the ERP or procurement system to drive receiving.
Topics Categorization applied to conversations; the key dimension for contact-driver reporting. Inventory On-hand and available stock levels read out to keep storefronts, ERPs, and analytics stores current.
What ships with Gladly ⇄ Logiwa WMS

Connect Gladly and Logiwa WMS for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–Logiwa WMS connection.

Real-time

Two-way sync

Changes in Gladly or Logiwa WMS instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Gladly or Logiwa WMS data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Gladly or Logiwa WMS record.

Observability

Monitoring

Track your Gladly ⇄ Logiwa WMS sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Gladly and Logiwa WMS.

How the Gladly and Logiwa WMS connectors work

Gladly

Integration surface
REST API
Authentication
API tokens used with basic authentication tied to an agent email
Change detection
Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits

Logiwa WMS

Integration surface
REST API
Authentication
API key / token
Change detection
Polling on order and inventory endpoints using modified timestamps, subject to the platform's API rate limits
Capabilities
read · write
Rate limits
Subject to the platform's published API rate limits.
How it works

How to connect Gladly to Logiwa WMS — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Gladly and Logiwa WMS with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Gladly connected
    Logiwa WMS connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Gladly and Logiwa WMS objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Gladly ⇄ Logiwa WMS
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Gladly Logiwa WMS
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Gladly and Logiwa WMS integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Gladly and Logiwa WMS.

Popular · 8 of 386
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