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CRM ⇄ ERP

Gladly to Körber WMS integration — real-time, two-way sync

Keep Gladly and Körber WMS in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Gladly and Körber WMS

Close the gap between front office and back office: Gladly and Körber WMS share customers and status in real time, in both directions.

Gladly holds the customer relationship; Körber WMS runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.

Stacksync syncs Customer profiles, Conversations, Conversation items, Agents in Gladly with Returns, Items, Inventory, Receipts / ASNs in Körber WMS field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.

Common use cases

  • Sync Gladly customer profiles with an order database so agents see purchase history and profile updates flow back.
  • Mirror conversations and topics into a warehouse for CX analytics and staffing models.
  • Mirror receiving and ASN data into procurement systems for inbound visibility
  • Consolidate warehouse task and throughput data into a BI warehouse for operations reporting

Where Körber WMS manages people and org data: keep Gladly aligned

Owners, territories, and org structure informed by Körber WMS stay current in Gladly.

Where Körber WMS handles order-to-cash: closed-won flows through

A deal won in Gladly creates or updates the customer in Körber WMS with clean data, so fulfillment and invoicing start without re-entry.

Where Körber WMS is the finance system of record: money status on the account

Invoice and payment state from Körber WMS shows on the account in Gladly, so reps see balances before promising the next order.

What you can sync between Gladly and Körber WMS

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Gladly objects Körber WMS objects
Agents User records used to attribute work in CX analytics. Returns Return receipts flow back to commerce and ERP systems for refunds and restocking.
Topics Categorization applied to conversations; the key dimension for contact-driver reporting. Items Item definitions keep the WMS aligned with the ERP item master.
Tasks Follow-up work items created from external triggers or synced for workload reporting. Inventory On-hand quantities by location feed availability in order-taking systems.
Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. Receipts / ASNs Inbound notices and receipt confirmations sync with procurement systems.
Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. Orders Outbound orders arrive from the ERP or OMS for allocation and fulfillment.
Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. Shipments Ship confirmations and tracking references return to the order source system.
What ships with Gladly ⇄ Körber WMS

Connect Gladly and Körber WMS for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–Körber WMS connection.

Real-time

Two-way sync

Changes in Gladly or Körber WMS instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Gladly or Körber WMS data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Gladly or Körber WMS record.

Observability

Monitoring

Track your Gladly ⇄ Körber WMS sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Gladly and Körber WMS.

How the Gladly and Körber WMS connectors work

Gladly

Integration surface
REST API
Authentication
API tokens used with basic authentication tied to an agent email
Change detection
Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits

Körber WMS

Integration surface
Varies by deployment; typically host-interface messages, file exchange, or vendor APIs via middleware
Authentication
Credentials issued per deployment
Change detection
Polling or message/file-based export from the WMS host interface
Capabilities
read · write
Rate limits
Constrained by deployment architecture rather than published API rate limits
How it works

How to connect Gladly to Körber WMS — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Gladly and Körber WMS with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Gladly connected
    Körber WMS connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Gladly and Körber WMS objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Gladly ⇄ Körber WMS
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Gladly Körber WMS
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Gladly and Körber WMS integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Gladly and Körber WMS.

Popular · 8 of 386
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