Real-time
Two-way sync
Changes in Gainsight or Outreach instantly reflect in both systems. No stale data, no manual imports.
Business productivity ⇄ CRM
Gainsight to Outreach integration — real-time, two-way sync
Keep Gainsight and Outreach in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from MuleSoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
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Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Gainsight and Outreach
Sync what happens in Gainsight with the customer records in Outreach, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Gainsight holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Success Plan, Task and Playbook, Custom Objects, Company in Gainsight to Calls, Tasks, Opportunities, Users in Outreach with bi-directional, real-time sync. Activity and record changes in Gainsight update the matching contact or account in Outreach, and CRM data flows the other way wherever Gainsight can store and use it.
Common use cases
- 01 Keep Relationship records aligned with a billing system or ERP so multi-product customers map to the correct contracts and invoices.
- 02 Read Timeline Activities and Success Plan objectives into a reporting database for churn, QBR, and CSM-productivity dashboards.
- 03 Keep account ownership and stages aligned between Outreach and the CRM as territories change.
- 04 Suppress prospects across systems when a contact unsubscribes or a customer churns.
Common sync patterns
Where Gainsight processes payments
Charges, refunds, and subscription changes appear on the account in Outreach, so revenue context lives with the relationship.
Where Gainsight can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Outreach sync into Gainsight, so people working there have the context without switching tools.
Where Gainsight handles support or shared inboxes
Tickets and conversations attach to the right contact and account in Outreach, so sales sees open issues before the next call.
What you can sync between Gainsight and Outreach
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gainsight objects | Outreach objects | How this pairing syncs | |
|---|---|---|---|
| Custom Objects Org-specific MDA tables with the __gc suffix; discoverable via the Describe API so field mappings can be generated automatically. | Calls Logged call records synced into engagement reporting | Custom Objects is specific to Gainsight and Calls to Outreach — each maps to any object or custom field on the other side. | |
| Company Customer/account master in Gainsight CS; two-way synced with CRM and warehouse customer tables to keep ARR, owner, and renewal fields aligned. | Tasks Rep action items mirrored between Outreach and the CRM | Company is specific to Gainsight and Tasks to Outreach — each maps to any object or custom field on the other side. | |
| Person (People) Contacts associated to companies through the Company Person junction; synced two-way with CRM contacts and warehouse person records. | Opportunities Deal records used to tie engagement to pipeline outcomes | Person (People) is specific to Gainsight and Opportunities to Outreach — each maps to any object or custom field on the other side. | |
| Relationship Sub-units within a company for multi-product or multi-team accounts; synced so each maps to the right contract in billing or an ERP. | Users Seat holders used to resolve ownership on synced records | Relationship is specific to Gainsight and Users to Outreach — each maps to any object or custom field on the other side. | |
| CTA (Call to Action) Risk and expansion alerts that drive CSM plays; often synced to ticketing or project tools so follow-up work is tracked where teams operate. | Mailboxes Connected sending accounts referenced when attributing outbound activity | CTA (Call to Action) is specific to Gainsight and Mailboxes to Outreach — each maps to any object or custom field on the other side. | |
| Scorecard Fact Health scores and measures per Company or Relationship; usage metrics from a warehouse are written in so scores reflect live telemetry. | Prospects The people being engaged; the main record kept in sync with the CRM | Scorecard Fact is specific to Gainsight and Prospects to Outreach — each maps to any object or custom field on the other side. |
How changes propagate between Gainsight and Outreach
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gainsight Outreach Interval-based propagation
DetectionStacksync polls Gainsight for changes on an incremental schedule, reading only records changed since the previous pass. Polling on the ModifiedDate (GS Modified Date) system field, which is filterable and sortable on every object.
DeliveryEach detected change is written to Outreach through its API, with automatic retries and rate-limit backoff.
Outreach Gainsight Sub-second propagation
DetectionOutreach notifies Stacksync of record changes through webhook events. Webhook subscriptions on resource create, update, and destroy events, plus polling.
DeliveryEach detected change is written to Gainsight through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gainsight: Synchronous APIs are capped near 100 calls/min and 50,000/day; the asynchronous Bulk API allows 10 calls/hour and 100/day. Both are fixed-window limits, and the applicable per-hour and per-day limits are returned in the x-ratelimit-limit response header.
- Outreach: Subject to per-user hourly rate limits.
What ships with Gainsight ⇄ Outreach
Connect Gainsight and Outreach for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gainsight–Outreach connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gainsight or Outreach data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gainsight or Outreach record.
Observability
Monitoring
Track your Gainsight ⇄ Outreach sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gainsight and Outreach.
How the Gainsight and Outreach connectors work
Gainsight
- Integration surface
- REST APIs (per-object) and asynchronous Bulk REST API
- Authentication
- API access key passed in the 'accesskey' request header (non-expiring), generated by a Gainsight admin; M2M OAuth (Client ID/Secret) is also supported
- Change detection
- Polling on the ModifiedDate (GS Modified Date) system field, which is filterable and sortable on every object; Rules Engine Real-Time Rules can optionally push specific object events (e.g., a Company stage change) to an external endpoint
- Capabilities
- read · write
- Rate limits
- Synchronous APIs are capped near 100 calls/min and 50,000/day; the asynchronous Bulk API allows 10 calls/hour and 100/day. Both are fixed-window limits, and the applicable per-hour and per-day limits are returned in the x-ratelimit-limit response header.
Outreach
- Integration surface
- REST API conforming to the JSON:API specification
- Authentication
- OAuth 2.0
- Change detection
- webhook subscriptions on resource create, update, and destroy events, plus polling
- Capabilities
- read · write · webhooks
- Rate limits
- subject to per-user hourly rate limits
How it works
How to connect Gainsight to Outreach — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gainsight and Outreach with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gainsight
connected
Outreach
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gainsight and Outreach objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gainsight ⇄ OutreachCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gainsight OutreachCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gainsight and Outreach integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Gainsight and Outreach: authenticate both systems, choose the objects to sync (such as Gainsight's Custom Objects and Company), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Gainsight and Outreach records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Gainsight and Outreach connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Gainsight–Outreach integration in-house.
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Yes — Stacksync ships production-grade connectors for both Gainsight and Outreach. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Gainsight: Polling on the ModifiedDate (GS Modified Date) system field, which is filterable and sortable on every object; Rules Engine Real-Time Rules can optionally push specific object events (e.g., a Company stage change) to an external endpoint. On Outreach: Webhook subscriptions on resource create, update, and destroy events, plus polling. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Gainsight side: Success Plan, Task and Playbook, Custom Objects, Company, plus custom fields where Gainsight exposes them. On the Outreach side: Calls, Tasks, Opportunities, Users. Stacksync auto-detects both schemas and converts types between the two systems.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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