Real-time
Two-way sync
Changes in Chorusai or Smartsheet instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Business productivity
Chorusai to Smartsheet integration — real-time, two-way sync
Keep Chorusai and Smartsheet in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from MuleSoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Chorusai and Smartsheet
Sync what happens in Smartsheet with the customer records in Chorusai, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Smartsheet holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Sheets, Rows, Columns, Cells in Smartsheet to Users, Trackers, Deals, Scorecards in Chorusai with bi-directional, real-time sync. Activity and record changes in Smartsheet update the matching contact or account in Chorusai, and CRM data flows the other way wherever Smartsheet can store and use it.
Common use cases
- 01 Trigger downstream actions in an operational database when a Row's status Cell changes, using sheet webhooks for near-real-time updates.
- 02 Two-way sync a project-tracker Sheet's Rows with a Postgres table so engineering works in SQL while project managers stay in Smartsheet.
- 03 Sync Trackers such as pricing, competitor, and next-steps mentions onto matching CRM Opportunities as coaching and deal-risk signals.
- 04 Export Scorecards and their scores to a database to power rep-coaching and QA dashboards across sales teams.
Common sync patterns
Where Smartsheet can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Chorusai sync into Smartsheet, so people working there have the context without switching tools.
Where Smartsheet supplies contact or company data
Enriched fields land directly on records in Chorusai, and refreshes keep them from going stale.
What you can sync between Chorusai and Smartsheet
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Chorusai objects | Smartsheet objects | How this pairing syncs | |
|---|---|---|---|
| Users Chorus users with roles and team membership; read to map engagement owners and participants to CRM and warehouse identities. | Attachments Files linked to rows or sheets; posting one carries a 10x rate cost, so bulk file sync is throttled to 30 per minute. | Users is specific to Chorusai and Attachments to Smartsheet — each maps to any object or custom field on the other side. | |
| Trackers AI keyword and topic trackers (pricing, competitors, next steps) surfaced within a conversation; read out as coaching and deal-risk signals. | Discussions and Comments Threaded comments on rows and sheets; read out to sync collaboration history or activity into another system. | Trackers is specific to Chorusai and Discussions and Comments to Smartsheet — each maps to any object or custom field on the other side. | |
| Deals CRM opportunity context attached to a conversation (account, deal, owner); read to attribute call activity to open pipeline. | Users and Groups Account membership and sharing; synced to keep an HR or identity source aligned with sheet and workspace access. | Deals is specific to Chorusai and Users and Groups to Smartsheet — each maps to any object or custom field on the other side. | |
| Scorecards Call QA and coaching assessments with reviewer, recipient, and scores; read and exported for rep-performance reporting. | Sheets The core container; each sheet has typed columns, rows, and a modifiedAt stamp. Stacksync treats a sheet as a table and syncs its rows two-way. | Scorecards is specific to Chorusai and Sheets to Smartsheet — each maps to any object or custom field on the other side. | |
| Moments Timestamped highlight clips from a conversation; created via the API to capture key call snippets. | Rows Records inside a sheet, each with createdAt/modifiedAt and cells keyed by columnId; the primary unit synced to and from external tables. | Moments is specific to Chorusai and Rows to Smartsheet — each maps to any object or custom field on the other side. | |
| Playlists Curated collections of Moments and Recordings; created and managed to share coaching examples across teams. | Columns Define sheet schema and cell type (TEXT_NUMBER, DATE, CONTACT_LIST, PICKLIST, CHECKBOX); read via the API so field mappings can be generated. | Playlists is specific to Chorusai and Columns to Smartsheet — each maps to any object or custom field on the other side. |
How changes propagate between Chorusai and Smartsheet
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Chorusai Smartsheet Interval-based propagation
DetectionStacksync polls Chorusai for changes on an incremental schedule, reading only records changed since the previous pass. Polling the engagements endpoint on date_time and processing_state.
DeliveryEach detected change is written to Smartsheet through its API, with automatic retries and rate-limit backoff.
Smartsheet Chorusai Sub-second propagation
DetectionSmartsheet notifies Stacksync of record changes through webhook events. Sheet-scoped webhooks subscribed to *.* events notify on row and cell changes.
DeliveryEach detected change is written to Chorusai through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Chorusai: Rate limits are not publicly documented; recording upload and analysis are asynchronous, so transcripts and trackers appear only after processing_state completes.
- Smartsheet: 300 requests per minute per access token; heavy calls like posting attachments cost 10x (30/min). A 429 returns errorCode 4003, back off ~60s.
What ships with Chorusai ⇄ Smartsheet
Connect Chorusai and Smartsheet for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Chorusai–Smartsheet connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Chorusai or Smartsheet data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Chorusai or Smartsheet record.
Observability
Monitoring
Track your Chorusai ⇄ Smartsheet sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Chorusai and Smartsheet.
How the Chorusai and Smartsheet connectors work
Chorusai
- Integration surface
- REST API (api-docs.chorus.ai)
- Authentication
- Per-user API token generated in Chorus Personal Settings, sent in the Authorization request header
- Change detection
- Polling the engagements endpoint on date_time and processing_state; no public change webhooks or CDC
- Capabilities
- read · write
- Rate limits
- Rate limits are not publicly documented; recording upload and analysis are asynchronous, so transcripts and trackers appear only after processing_state completes
Smartsheet
- Integration surface
- REST API (v2.0)
- Authentication
- OAuth 2.0 authorization-code flow, or a raw/personal API access token passed as a Bearer header
- Change detection
- Sheet-scoped webhooks subscribed to *.* events notify on row and cell changes; otherwise polling on sheet and row modifiedAt timestamps
- Capabilities
- read · write · webhooks
- Rate limits
- 300 requests per minute per access token; heavy calls like posting attachments cost 10x (30/min). A 429 returns errorCode 4003, back off ~60s.
How it works
How to connect Chorusai to Smartsheet — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Chorusai and Smartsheet with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Chorusai
connected
Smartsheet
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Chorusai and Smartsheet objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Chorusai ⇄ SmartsheetCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Chorusai SmartsheetCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Chorusai and Smartsheet integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Chorusai and Smartsheet: authenticate both systems, choose the objects to sync (such as Chorusai's Users and Trackers), map fields visually, and changes propagate both ways in milliseconds — no code required.
-
Chorusai: REST API (api-docs.chorus.ai). Authentication: Per-user API token generated in Chorus Personal Settings, sent in the Authorization request header. Smartsheet: REST API (v2.0). Authentication: OAuth 2.0 authorization-code flow, or a raw/personal API access token passed as a Bearer header. Stacksync manages authentication, retries, and rate limits on both sides.
-
Smartsheet: Row add and update calls are limited to 500 rows per request, so large syncs are chunked. Chorusai: Writes into Chorus are scoped to conversation operations — uploading and deleting Recordings, deleting Engagements, scheduling Video Conferences for recording, and creating Moments and Playlists — plus Sales-Qualification write-back of fields to the connected CRM; Chorus is a system of engagement for calls, not a general write target for arbitrary business records. Stacksync's field mapping accounts for these differences between Chorusai and Smartsheet without custom code.
-
Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Chorusai and Smartsheet records are not retained after a sync operation.
-
Stacksync pricing is usage-based and starts at $1,000/month, including the managed Chorusai and Smartsheet connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Chorusai–Smartsheet integration in-house.
-
Yes — Stacksync ships production-grade connectors for both Chorusai and Smartsheet. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 532 integrations available for Chorusai and Smartsheet.
Popular · 7 of 532
-
Chorusai ⇄ Braze -
Chorusai ⇄ ConnectWise -
Chorusai ⇄ Customer.io -
Smartsheet ⇄ ZoomInfo -
Smartsheet ⇄ Vitally -
Smartsheet ⇄ DealCloud -
Smartsheet ⇄ Clari
No integrations match .
