Real-time
Two-way sync
Changes in Chorusai or Shipwire instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ E-commerce
Chorusai to Shipwire integration — real-time, two-way sync
Keep Chorusai and Shipwire in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Chorusai and Shipwire
Keep the customers and orders that Chorusai and Shipwire share aligned in real time, so sales works from live purchase history and the store works from current account details.
Chorusai holds the customer relationship: the contacts, accounts, and deals a go-to-market team works. Shipwire runs the buying side: who placed which order, what they bought, and where it ships. The two describe the same people and companies, and when they are connected only by exports, sales answers questions without recent orders in front of them while the store works from account details that changed weeks ago.
Stacksync links Trackers, Deals, Scorecards, Moments in Chorusai to Rates, Orders, Products, Stock in Shipwire with bi-directional, real-time sync. New customers, order activity, and corrected contact details move in whichever direction you configure, field by field, with conflicts resolved by rules you set. A record created or changed on either side shows up on the other within seconds, with no CSV exports and no nightly job.
The shared entity is the customer, matched on email or an external ID, so both systems agree on who the buyer is and the order history sits next to the relationship instead of in a separate tab.
Common use cases
- 01 Export Scorecards and their scores to a database to power rep-coaching and QA dashboards across sales teams.
- 02 Read the Deals associated with each conversation to attribute call activity to open opportunities in a BI model.
- 03 Pull Returns and tracking.delivered events into a support or analytics database for reverse-logistics and delivery-SLA reporting.
- 04 Two-way sync Orders between a storefront or ERP database and Shipwire so new orders create fulfillment requests and Stacksync writes Trackings and status (processed, submitted, delivered) back.
Common sync patterns
Contact and address details stay consistent
An email, phone, or shipping and billing address corrected in either system updates the other, so the next order and the next outreach both use current information.
Where Chorusai segments customers: status travels to the store record
Lifecycle stage, tier, or account owner set in Chorusai syncs onto the customer record in Shipwire, so the buying side can act on how the relationship is classified.
Where both keep product records: catalog and CRM products aligned
Where Chorusai tracks products or line items and Shipwire holds the catalog, shared items are matched on SKU so quotes, deals, and orders reference the same products.
What you can sync between Chorusai and Shipwire
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Chorusai objects | Shipwire objects | How this pairing syncs | |
|---|---|---|---|
| Recordings (Conversations) The recorded call with utterances, transcript, thumbnails, and metrics; read for analysis and uploaded or deleted through the API. | Orders B2C fulfillment orders (create, update, cancel, get) with item, hold, routing, and tracking subresources; typically written from a storefront or ERP and synced back with status and trackings. | Recordings (Conversations) is specific to Chorusai and Orders to Shipwire — each maps to any object or custom field on the other side. | |
| Users Chorus users with roles and team membership; read to map engagement owners and participants to CRM and warehouse identities. | Products Catalog SKUs including kits, virtual kits, and marketplace products; created and edited via API, commonly mastered in a PIM or ERP and pushed into Shipwire with dimensions and pricing. | Users is specific to Chorusai and Products to Shipwire — each maps to any object or custom field on the other side. | |
| Trackers AI keyword and topic trackers (pricing, competitors, next steps) surfaced within a conversation; read out as coaching and deal-risk signals. | Stock Real-time per-warehouse inventory levels; read-only, pulled into a database or storefront so availability reflects on-hand and backordered quantities. | Trackers is specific to Chorusai and Stock to Shipwire — each maps to any object or custom field on the other side. | |
| Deals CRM opportunity context attached to a conversation (account, deal, owner); read to attribute call activity to open pipeline. | Receivings Inbound advance ship notices (ASNs) from suppliers; created and updated via API and reconciled against Purchase Orders as inventory arrives at a warehouse. | Deals is specific to Chorusai and Receivings to Shipwire — each maps to any object or custom field on the other side. | |
| Scorecards Call QA and coaching assessments with reviewer, recipient, and scores; read and exported for rep-performance reporting. | Returns Return orders raised against existing Orders; created via API and read back into support or analytics systems for reverse-logistics tracking. | Scorecards is specific to Chorusai and Returns to Shipwire — each maps to any object or custom field on the other side. | |
| Moments Timestamped highlight clips from a conversation; created via the API to capture key call snippets. | Purchase Orders B2B orders with retailer-specific routing and compliance fields; managed via API alongside receivings for wholesale and marketplace fulfillment. | Moments is specific to Chorusai and Purchase Orders to Shipwire — each maps to any object or custom field on the other side. |
How changes propagate between Chorusai and Shipwire
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Chorusai Shipwire Interval-based propagation
DetectionStacksync polls Chorusai for changes on an incremental schedule, reading only records changed since the previous pass. Polling the engagements endpoint on date_time and processing_state.
DeliveryEach detected change is written to Shipwire through its API, with automatic retries and rate-limit backoff.
Shipwire Chorusai Sub-second propagation
DetectionShipwire notifies Stacksync of record changes through webhook events. Webhooks (HMAC-SHA256 signed, near real-time) on order, tracking, stock, receiving, return, and product topics.
DeliveryEach detected change is written to Chorusai through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Chorusai: Rate limits are not publicly documented; recording upload and analysis are asynchronous, so transcripts and trackers appear only after processing_state completes.
- Shipwire: No published per-second request cap; list responses page at 20 items (recommended max ~200) and webhook payloads carry at most 20 items per resource, so large records must be paged via the response next links.
What ships with Chorusai ⇄ Shipwire
Connect Chorusai and Shipwire for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Chorusai–Shipwire connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Chorusai or Shipwire data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Chorusai or Shipwire record.
Observability
Monitoring
Track your Chorusai ⇄ Shipwire sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Chorusai and Shipwire.
How the Chorusai and Shipwire connectors work
Chorusai
- Integration surface
- REST API (api-docs.chorus.ai)
- Authentication
- Per-user API token generated in Chorus Personal Settings, sent in the Authorization request header
- Change detection
- Polling the engagements endpoint on date_time and processing_state; no public change webhooks or CDC
- Capabilities
- read · write
- Rate limits
- Rate limits are not publicly documented; recording upload and analysis are asynchronous, so transcripts and trackers appear only after processing_state completes
Shipwire
- Integration surface
- REST API (v3)
- Authentication
- Bearer token sent as `Authorization: ShipwireKey <token>`; up to two keys are generated per account on the Users and Roles page, refreshable/expirable, over HTTPS only (separate sandbox at api.beta.shipwire.com)
- Change detection
- Webhooks (HMAC-SHA256 signed, near real-time) on order, tracking, stock, receiving, return, and product topics; polling the list endpoints as a fallback (no CDC/log stream)
- Capabilities
- read · write · webhooks
- Rate limits
- No published per-second request cap; list responses page at 20 items (recommended max ~200) and webhook payloads carry at most 20 items per resource, so large records must be paged via the response next links.
How it works
How to connect Chorusai to Shipwire — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Chorusai and Shipwire with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Chorusai
connected
Shipwire
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Chorusai and Shipwire objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Chorusai ⇄ ShipwireCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Chorusai ShipwireCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Chorusai and Shipwire integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Chorusai and Shipwire: authenticate both systems, choose the objects to sync (such as Chorusai's Recordings (Conversations) and Users), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Chorusai and Shipwire connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Chorusai–Shipwire integration in-house.
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Yes — Stacksync ships production-grade connectors for both Chorusai and Shipwire. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Chorusai: Polling the engagements endpoint on date_time and processing_state; no public change webhooks or CDC. On Shipwire: Webhooks (HMAC-SHA256 signed, near real-time) on order, tracking, stock, receiving, return, and product topics; polling the list endpoints as a fallback (no CDC/log stream). Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Chorusai side: Trackers, Deals, Scorecards, Moments, plus custom fields where Chorusai exposes them. On the Shipwire side: Rates, Orders, Products, Stock. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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Shipwire ⇄ Vtiger CRM -
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