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Business productivity ⇄ CRM

Atlassian to Close integration — real-time, two-way sync

Keep Atlassian and Close in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Atlassian and Close

Sync what happens in Atlassian with the customer records in Close, in real time and in both directions.

The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Atlassian holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.

Stacksync connects Boards and Sprints, Issue Comments, Attachments, Custom Fields in Atlassian to Contacts, Opportunities, Activities, Tasks in Close with bi-directional, real-time sync. Activity and record changes in Atlassian update the matching contact or account in Close, and CRM data flows the other way wherever Atlassian can store and use it.

Common use cases

  • 01 Mirror Jira projects into a SQL database for engineering throughput and SLA reporting.
  • 02 Create Jira issues from records in other systems, such as onboarding tasks generated from a closed-won CRM deal.
  • 03 Push call, SMS, and email activity data into a warehouse for rep performance and outreach-cadence analysis.
  • 04 Write product usage or firmographic data from an internal database onto Close lead custom fields to prioritize follow-up.

Common sync patterns

Where Atlassian handles support or shared inboxes

Tickets and conversations attach to the right contact and account in Close, so sales sees open issues before the next call.

Where Atlassian supplies contact or company data

Enriched fields land directly on records in Close, and refreshes keep them from going stale.

Where Atlassian can store CRM context: fields kept current

Owner, lifecycle stage, or account details from Close sync into Atlassian, so people working there have the context without switching tools.

What you can sync between Atlassian and Close

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Atlassian objects Close objects How this pairing syncs
Custom Fields Instance-specific fields (customfield IDs) that carry most business-specific data in syncs. Custom Fields Org-specific fields on leads, contacts, and opportunities; addressed by stable field ids in syncs. Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. Custom fields on either side are included in the mapping.
Jira Issues The central work item, synced two-way with CRMs, support desks, and other trackers. Opportunities Deal records with value, confidence, and status; commonly synced to reporting and billing systems. Jira Issues is specific to Atlassian and Opportunities to Close — each maps to any object or custom field on the other side.
Jira Projects Containers that scope issues, workflows, and permissions for a sync. Activities Calls, emails, SMS, notes, and meetings logged against a lead; the source for engagement analytics. Jira Projects is specific to Atlassian and Activities to Close — each maps to any object or custom field on the other side.
Boards and Sprints Agile structures read to report on sprint contents and status. Tasks Follow-up items assigned to users; synced for workload and SLA reporting. Boards and Sprints is specific to Atlassian and Tasks to Close — each maps to any object or custom field on the other side.
Issue Comments Threaded discussion synced into linked tickets in external systems. Custom Activities User-defined activity types with their own custom fields, mapped like standard activities. Issue Comments is specific to Atlassian and Custom Activities to Close — each maps to any object or custom field on the other side.
Attachments Files on issues mirrored to paired records where needed. Users Sales reps referenced as owners on leads, opportunities, and activities. Attachments is specific to Atlassian and Users to Close — each maps to any object or custom field on the other side.

How changes propagate between Atlassian and Close

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Atlassian Close Sub-second propagation

DetectionAtlassian notifies Stacksync of record changes through webhook events. Webhooks on issue and page events, plus JQL polling on the updated timestamp for backfill.

DeliveryEach detected change is written to Close through its API, with automatic retries and rate-limit backoff.

Close Atlassian Sub-second propagation

DetectionClose notifies Stacksync of record changes through webhook events. Webhook subscriptions for record events, with polling on date_updated fields for backfills.

DeliveryEach detected change is written to Atlassian through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Close: Subject to per-endpoint rate limits communicated in response headers.
What ships with Atlassian ⇄ Close

Connect Atlassian and Close for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Atlassian–Close connection.

Real-time

Two-way sync

Changes in Atlassian or Close instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Atlassian or Close data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Atlassian or Close record.

Observability

Monitoring

Track your Atlassian ⇄ Close sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Atlassian and Close.

How the Atlassian and Close connectors work

Atlassian

Integration surface
REST APIs per product (Jira Cloud and Confluence Cloud)
Authentication
OAuth 2.0 (3LO) for apps or API tokens with basic auth for scripts
Change detection
Webhooks on issue and page events, plus JQL polling on the updated timestamp for backfill
Capabilities
read · write · webhooks

Close

Integration surface
REST API
Authentication
API key (sent via HTTP Basic auth)
Change detection
Webhook subscriptions for record events, with polling on date_updated fields for backfills
Capabilities
read · write · webhooks
Rate limits
Subject to per-endpoint rate limits communicated in response headers
How it works

How to connect Atlassian to Close — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Atlassian and Close with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Atlassian connected
    Close connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Atlassian and Close objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Atlassian ⇄ Close
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Atlassian Close
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Atlassian and Close integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 467 integrations available for Atlassian and Close.

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