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Communications ⇄ CRM

Aircall to Insightly integration — real-time, two-way sync

Keep Aircall and Insightly in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Aircall and Insightly

Keep Insightly and Aircall working from the same contacts, and log every call, message, and meeting back on the record, in real time and in both directions.

Insightly holds the people the business talks to: the contacts, their phone numbers and email addresses, and which rep owns the relationship. Aircall is where the talking happens, whether that is calls, texts, email, or meetings. The two depend on the same people, and when the contact list in one drifts from the other, outreach goes to stale numbers and the record of what was said never makes it back to the account.

Stacksync syncs Organizations, Leads, Opportunities, Projects in Insightly with Contacts, Calls, Users, Numbers in Aircall field by field, in real time, and in both directions. Current contact details flow out to Aircall so it can reach the right person, and the calls, messages, and meetings Aircall produces flow back onto the matching record in Insightly. You decide which system owns which fields, and conflicts resolve by rules you set.

Common use cases

  • 01 Two-way sync of Insightly contacts and organizations with a marketing automation platform
  • 02 Replicate opportunities into Postgres or a warehouse so RevOps can report on pipeline with SQL
  • 03 Provision and deprovision Users and Team membership from an HR system or IdP so the agent roster, seats, and routing groups stay current.
  • 04 Send outbound SMS/MMS through the Messages API when a CRM or database record changes (appointment reminders, alerts) and write inbound replies back.

Common sync patterns

Calls, messages, and meetings on the record

Activity handled in Aircall appears on the matching contact and account in Insightly, so the next person sees the full history without leaving the CRM.

Where Aircall sends at scale: delivery and reply status back on the contact

Sends, bounces, opens, and replies from Aircall update fields on the contact in Insightly, so lead status reflects what actually reached the person.

One contact list, opt-outs included

A number, address, or unsubscribe recorded in either system updates the other, so no one calls a disconnected line or messages someone who opted out.

What you can sync between Aircall and Insightly

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Aircall objects Insightly objects How this pairing syncs
Contacts Shared and personal phone-book contacts with full CRUD plus search by phone number or email; the primary two-way object synced with CRM contacts for click-to-dial. Contacts Person records sync with marketing and support tools to keep one contact list. Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions.
Teams Groups of users for routing and reporting; create and delete teams and add or remove members to mirror org structure from an HR system or IdP. Products Product catalog entries support line-item syncing on opportunities and quotes. Teams is specific to Aircall and Products to Insightly — each maps to any object or custom field on the other side.
Messages (SMS/MMS) Text messages tied to a number and contact; send outbound SMS/MMS through the API and read inbound messages delivered via webhook events. Custom Fields Per-object custom fields carry enrichment and billing data written from external systems. Messages (SMS/MMS) is specific to Aircall and Custom Fields to Insightly — each maps to any object or custom field on the other side.
Webhooks Event subscriptions for call, contact, user, message, and number events; full CRUD, the mechanism for near-real-time change delivery to Stacksync. Organizations Company records map to accounts in ERPs and other CRMs. Webhooks is specific to Aircall and Organizations to Insightly — each maps to any object or custom field on the other side.
Calls Inbound and outbound call records with recording URL, duration, tags, comments, and metadata; the record itself is read-only, but you can add tags, comments, insight cards, transfer, archive, and control recording. Leads Unqualified prospects sync in from forms and enrichment sources before conversion. Calls is specific to Aircall and Leads to Insightly — each maps to any object or custom field on the other side.
Users Agent seats with name, email, and availability; full CRUD to provision or deprovision seats and map Aircall agents to CRM, HR, or directory identities. Opportunities Pipeline records feed forecasting and warehouse-based reporting. Users is specific to Aircall and Opportunities to Insightly — each maps to any object or custom field on the other side.

How changes propagate between Aircall and Insightly

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Aircall Insightly Sub-second propagation

DetectionAircall notifies Stacksync of record changes through webhook events. Webhooks (POST /v1/webhooks) for call, contact, user, message, and number events.

DeliveryEach detected change is written to Insightly through its API, with automatic retries and rate-limit backoff.

Insightly Aircall Interval-based propagation

DetectionStacksync polls Insightly for changes on an incremental schedule, reading only records changed since the previous pass. Polling on record updated-date fields.

DeliveryEach detected change is written to Aircall through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Aircall: 60 requests per minute per company by default (120/min for Advanced Messaging customers); responses carry X-AircallApi-Limit, X-AircallApi-Remaining, and X-AircallApi-Reset headers.
  • Insightly: Daily API request caps vary by Insightly plan.
What ships with Aircall ⇄ Insightly

Connect Aircall and Insightly for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Aircall–Insightly connection.

Real-time

Two-way sync

Changes in Aircall or Insightly instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Aircall or Insightly data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Aircall or Insightly record.

Observability

Monitoring

Track your Aircall ⇄ Insightly sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Aircall and Insightly.

How the Aircall and Insightly connectors work

Aircall

Integration surface
REST API (Aircall Public API v1, https://api.aircall.io/v1)
Authentication
HTTP Basic auth (base64 api_id:api_token) for single-account integrations, or OAuth 2.0 authorization_code flow for multi-tenant Technology Partner apps
Change detection
Webhooks (POST /v1/webhooks) for call, contact, user, message, and number events; historical pulls via list endpoints paged with from/to timestamps and order
Capabilities
read · write · webhooks
Rate limits
60 requests per minute per company by default (120/min for Advanced Messaging customers); responses carry X-AircallApi-Limit, X-AircallApi-Remaining, and X-AircallApi-Reset headers
Aircall setup guide

Insightly

Integration surface
REST API (versioned)
Authentication
API key sent via HTTP Basic authentication
Change detection
Polling on record updated-date fields
Capabilities
read · write
Rate limits
Daily API request caps vary by Insightly plan
How it works

How to connect Aircall to Insightly — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Aircall and Insightly with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Aircall connected
    Insightly connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Aircall and Insightly objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Aircall ⇄ Insightly
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Aircall Insightly
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Aircall and Insightly integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
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ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 420 integrations available for Aircall and Insightly.

Popular · 8 of 420
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