Real-time
Two-way sync
Changes in Active Directory or SugarCRM instantly reflect in both systems. No stale data, no manual imports.
Security and identity ⇄ CRM
Active Directory to SugarCRM integration — real-time, two-way sync
Keep Active Directory and SugarCRM in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from MuleSoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
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Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Active Directory and SugarCRM
Keep the people SugarCRM and Active Directory both track in agreement in real time: the internal users who own records in SugarCRM, and the customer login accounts in Active Directory.
A CRM and an identity system usually describe different populations. SugarCRM tracks customers, contacts, and the deals in motion; Active Directory governs who is allowed to sign in and what they can reach. Where the two meet is people. The reps who own records in SugarCRM are the same employees Active Directory provisions and disables, and when Active Directory also runs the login accounts for your product, the customers in SugarCRM are the same users Active Directory authenticates. Left unconnected, a departure in Active Directory leaves stale ownership sitting in SugarCRM, and a signup in Active Directory never reaches the account it belongs to.
Stacksync syncs Cases, Calls and Meetings, Tasks, Campaigns in SugarCRM with Organizational units, Organizational contacts, Users, Groups in Active Directory in real time and in both directions, matching on email or an external ID and mapping field by field. You decide which system owns which fields, and new users, role and group changes, deactivations, and account status move within seconds instead of waiting on a quarterly access review or a manual export.
Common use cases
- 01 Keep contacts and leads aligned with marketing automation for consistent segmentation
- 02 Consolidate data from an on-premise Sugar deployment into a cloud warehouse for reporting
- 03 Read Users, Groups, and directoryRole assignments into a warehouse for periodic access reviews and SOC 2 audit evidence.
- 04 Keep security-group memberships aligned with application entitlement tables so access reflects the right teams as they change.
Common sync patterns
Deactivation and record hand-off
When someone is disabled in Active Directory, the matching user in SugarCRM is deactivated too, and the accounts, contacts, and deals they owned are flagged for reassignment, so nothing goes unattended after they leave.
Where Active Directory runs customer login accounts: identity on the customer record
Signup, account status, multi-factor enrollment, and last-login from Active Directory land on the matching contact or account in SugarCRM, so go-to-market teams see who has actually activated and who has gone dormant.
Group and entitlement membership as CRM fields
Membership of a directory group or an entitlement in Active Directory maps to fields in SugarCRM, such as product tier, plan, or internal team, so segmentation reflects real access rather than a manual guess.
What you can sync between Active Directory and SugarCRM
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Active Directory objects | SugarCRM objects | How this pairing syncs | |
|---|---|---|---|
| Organizational contacts Directory contact objects (orgContact); synced for shared address-book and CRM person records. | Tasks Follow-ups attached to records across modules. | Organizational contacts is specific to Active Directory and Tasks to SugarCRM — each maps to any object or custom field on the other side. | |
| Users User accounts in Entra ID and on-prem AD DS; synced two-way to create, update attributes, and enable or disable accounts. | Campaigns Marketing efforts tied back to leads and opportunities. | Users is specific to Active Directory and Campaigns to SugarCRM — each maps to any object or custom field on the other side. | |
| Groups Security and Microsoft 365 groups; synced two-way including name, type, and owner, with membership tracked separately. | Custom modules Modules built with Module Builder get the same REST endpoints as stock ones. | Groups is specific to Active Directory and Custom modules to SugarCRM — each maps to any object or custom field on the other side. | |
| Group memberships Member and owner links between users and groups; membership add/remove changes are surfaced by delta query. | Accounts Company records, the usual join key against ERP customer masters. | Group memberships is specific to Active Directory and Accounts to SugarCRM — each maps to any object or custom field on the other side. | |
| Devices Registered and joined device objects; typically read into a database for inventory and compliance reporting. | Contacts People linked to accounts, synced with marketing and support systems. | Devices is specific to Active Directory and Contacts to SugarCRM — each maps to any object or custom field on the other side. | |
| Directory roles Admin role assignments (directoryRole); read for access reviews and least-privilege governance. | Leads Unqualified prospects that convert into contacts and opportunities. | Directory roles is specific to Active Directory and Leads to SugarCRM — each maps to any object or custom field on the other side. |
How changes propagate between Active Directory and SugarCRM
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Active Directory SugarCRM Sub-second propagation
DetectionActive Directory notifies Stacksync of record changes through webhook events. Microsoft Graph delta query (change tracking) for Users and Groups, plus change-notification subscriptions (webhooks) for near-real-time triggers.
DeliveryEach detected change is written to SugarCRM through its API, with automatic retries and rate-limit backoff.
SugarCRM Active Directory Sub-second propagation
DetectionSugarCRM notifies Stacksync of record changes through webhook events. Polling on date_modified.
DeliveryEach detected change is written to Active Directory through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Active Directory: Graph throttles by resource-unit cost per app per tenant in 10-second windows (about 3,500–8,000 units by tenant size); directory delta tokens expire after ~7 days.
- SugarCRM: Limits depend on the hosting model; on-premise instances are constrained by server capacity rather than fixed quotas.
What ships with Active Directory ⇄ SugarCRM
Connect Active Directory and SugarCRM for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Active Directory–SugarCRM connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Active Directory or SugarCRM data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Active Directory or SugarCRM record.
Observability
Monitoring
Track your Active Directory ⇄ SugarCRM sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Active Directory and SugarCRM.
How the Active Directory and SugarCRM connectors work
Active Directory
- Integration surface
- Microsoft Graph REST API (Entra ID / cloud) and LDAP/LDAPS (on-premises AD DS)
- Authentication
- OAuth 2.0 via the Microsoft identity platform — an app registration with application or delegated permissions (e.g. User.ReadWrite.All, Group.ReadWrite.All) and admin consent; on-prem AD DS uses a bound service account over LDAPS.
- Change detection
- Microsoft Graph delta query (change tracking) for Users and Groups, plus change-notification subscriptions (webhooks) for near-real-time triggers; on-prem AD DS uses the DirSync control and uSNChanged polling.
- Capabilities
- read · write · webhooks
- Rate limits
- Graph throttles by resource-unit cost per app per tenant in 10-second windows (about 3,500–8,000 units by tenant size); directory delta tokens expire after ~7 days.
SugarCRM
- Integration surface
- REST API with module-based endpoints
- Authentication
- OAuth 2.0 access and refresh tokens issued by the Sugar instance
- Change detection
- Polling on date_modified; server-side web logic hooks can push record events to external URLs
- Capabilities
- read · write · webhooks
- Rate limits
- Limits depend on the hosting model; on-premise instances are constrained by server capacity rather than fixed quotas
How it works
How to connect Active Directory to SugarCRM — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Active Directory and SugarCRM with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Active Directory
connected
SugarCRM
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Active Directory and SugarCRM objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Active Directory ⇄ SugarCRMCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Active Directory SugarCRMCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Active Directory and SugarCRM integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Active Directory and SugarCRM: authenticate both systems, choose the objects to sync (such as Active Directory's Organizational contacts and Users), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes — Stacksync ships production-grade connectors for both Active Directory and SugarCRM. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Active Directory: Microsoft Graph delta query (change tracking) for Users and Groups, plus change-notification subscriptions (webhooks) for near-real-time triggers; on-prem AD DS uses the DirSync control and uSNChanged polling. On SugarCRM: Polling on date_modified; server-side web logic hooks can push record events to external URLs. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the SugarCRM side: Cases, Calls and Meetings, Tasks, Campaigns, plus custom fields where SugarCRM exposes them. On the Active Directory side: Organizational units, Organizational contacts, Users, Groups. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Active Directory and SugarCRM: Deactivation and record hand-off; Where Active Directory runs customer login accounts: identity on the customer record; Group and entitlement membership as CRM fields. When someone is disabled in Active Directory, the matching user in SugarCRM is deactivated too, and the accounts, contacts, and deals they owned are flagged for reassignment, so nothing goes unattended after they leave.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 518 integrations available for Active Directory and SugarCRM.
Popular · 7 of 518
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Active Directory ⇄ Oracle CX Sales -
Active Directory ⇄ Outreach -
Active Directory ⇄ Salesloft - SugarCRM ⇄ Azure Active Directory
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SugarCRM ⇄ Okta -
SugarCRM ⇄ Onelogin -
SugarCRM ⇄ Auth0
No integrations match .
