Real-time
Two-way sync
Changes in Pendo or Rillet instantly reflect in both systems. No stale data, no manual imports.
Analytics ⇄ Accounting and finance
Pendo to Rillet integration — real-time, two-way sync
Keep Pendo and Rillet in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from Celigo
Why teams connect Pendo and Rillet
Feed the customers, invoices, and revenue records in Rillet into Pendo in real time, so dashboards and reports run on current numbers instead of last night's export.
Rillet holds the financial truth: who the customers are, what they were invoiced, what they paid, and what revenue landed. Pendo is where that data is turned into dashboards, reports, and metrics, but it only reflects the world as of its last load. When the connection between them is a scheduled extract or a hand-built pipeline, analysis runs a step behind the books, and the numbers on a chart rarely match the numbers in the finance system.
Stacksync keeps Journal Entry, Invoice Payment, Charge, Reimbursement in Rillet in sync with Guide Events, Poll / NPS Responses, Features / Pages / Guides (metadata), Visitors in Pendo, field by field and in real time. A customer, invoice, or amount created or corrected in Rillet shows up in Pendo within seconds, mapped to the right record. Where Pendo keeps its own accounts or users, the flow runs both ways, so finance attributes can enrich what Pendo already tracks.
There is no middleware to build, no API rate limits to babysit, and no nightly job that leaves the morning's reporting running on yesterday's figures.
Common use cases
- 01 Push billing events from a product or usage-metering system into Rillet for revenue recognition.
- 02 Sync AR and collection status back to customer success tools ahead of renewals.
- 03 Set custom Visitor fields (role, lifecycle stage, entitlement) from the warehouse so in-app guides reach the right users without manual CSV uploads.
- 04 Sync Pendo Visitors and Accounts into a data model to score product-qualified accounts alongside behavioral event data.
Common sync patterns
Where Pendo keeps account or user records: finance attributes enrich them
Status, plan, or outstanding balance from Rillet attaches to the matching account or user in Pendo, so segments and cohorts can be cut by real financial standing.
Financial records land in Pendo for reporting
Invoices, payments, and revenue from Rillet flow into Pendo as they change, so dashboards are built on live figures rather than a periodic extract.
One customer key across both
A customer or account in Rillet is matched to the corresponding record in Pendo, so financial numbers join cleanly to whatever Pendo already reports on.
What you can sync between Pendo and Rillet
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Pendo objects | Rillet objects | How this pairing syncs | |
|---|---|---|---|
| Accounts Company/workspace records that roll visitors up to an account dimension; readable via Aggregation and a write target for custom fields (plan, ARR, health) via the Metadata API. | Account Synced with incremental and full sync per the Stacksync docs. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. Custom fields on either side are included in the mapping. | |
| Page Events Page-view events for tagged pages; read-only via the Aggregation API, used for adoption and path analysis in a warehouse. | Charge Synced with incremental and full sync per the Stacksync docs. | Page Events is specific to Pendo and Charge to Rillet — each maps to any object or custom field on the other side. | |
| Guide Events Guide seen/advanced/dismissed and step events for in-app walkthroughs; read-only through the Aggregation API to measure onboarding flow adoption. | Reimbursement Synced with incremental and full sync per the Stacksync docs. | Guide Events is specific to Pendo and Reimbursement to Rillet — each maps to any object or custom field on the other side. | |
| Poll / NPS Responses Survey answers and NPS scores captured in-app (pollEvents / npsEvents); read-only via the Aggregation API as voice-of-customer data. | Custom Field Synced with incremental and full sync per the Stacksync docs. | Poll / NPS Responses is specific to Pendo and Custom Field to Rillet — each maps to any object or custom field on the other side. | |
| Features / Pages / Guides (metadata) Definitions of tagged UI elements listed through the entity endpoints; read-only reference used to label and join the event streams. | Customer Synced with incremental and full sync per the Stacksync docs. | Features / Pages / Guides (metadata) is specific to Pendo and Customer to Rillet — each maps to any object or custom field on the other side. | |
| Visitors End-user records with agent-collected and custom fields; queried through the Aggregation API and enriched with custom fields written back via the Metadata API. | Vendor Synced with incremental and full sync per the Stacksync docs. | Visitors is specific to Pendo and Vendor to Rillet — each maps to any object or custom field on the other side. |
How changes propagate between Pendo and Rillet
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Pendo Rillet Interval-based propagation
DetectionStacksync polls Pendo for changes on an incremental schedule, reading only records changed since the previous pass. Polling - reads query the Aggregation API over event-time windows.
DeliveryEach detected change is written to Rillet through its API, with automatic retries and rate-limit backoff.
Rillet Pendo Sub-second propagation
DetectionRillet pushes changes as they happen — webhook events backed by change data capture. Near real-time updates via change tracking.
DeliveryEach detected change is written to Pendo through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Pendo: Pendo does not publish fixed numeric limits; it throttles heavy Aggregation queries with 429s and caps/paginates large responses, so wide exports are paced and time-windowed.
- Rillet: Subject to the platform's API rate limits.
What ships with Pendo ⇄ Rillet
Connect Pendo and Rillet for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Pendo–Rillet connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Pendo or Rillet data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Pendo or Rillet record.
Observability
Monitoring
Track your Pendo ⇄ Rillet sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Pendo and Rillet.
How the Pendo and Rillet connectors work
Pendo
- Integration surface
- Pendo Engage API (REST) on app.pendo.io (US) / app.eu.pendo.io (EU), base path /api/v1/ - Aggregation API for reads and the Metadata API for writes
- Authentication
- Integration key sent in the x-pendo-integration-key header, generated in Subscription Settings; keys are scoped read-only or read/write, so writes require a read/write key
- Change detection
- Polling - reads query the Aggregation API over event-time windows; no change-data-capture feed and no data-change webhooks. Writes go through the Metadata API on demand.
- Capabilities
- read · write
- Rate limits
- Pendo does not publish fixed numeric limits; it throttles heavy Aggregation queries with 429s and caps/paginates large responses, so wide exports are paced and time-windowed.
Rillet
- Integration surface
- REST API (OpenAPI-specified, with production and sandbox environments)
- Authentication
- API key generated in Rillet (Organization Setting -> API Access); uncheck Read Only for bidirectional sync, check Read Only for one-way sync
- Change detection
- Near real-time updates via change tracking; incremental sync per object, with delete detection (some objects checked every 1h or 4h)
- Capabilities
- read · write · CDC · webhooks
- Rate limits
- Subject to the platform's API rate limits.
How it works
How to connect Pendo to Rillet — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Pendo and Rillet with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Pendo
connected
Rillet
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Pendo and Rillet objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Pendo ⇄ RilletCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Pendo RilletCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Pendo and Rillet integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Pendo and Rillet: authenticate both systems, choose the objects to sync (such as Pendo's Accounts and Page Events), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Pendo and Rillet connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Pendo–Rillet integration in-house.
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Yes — Stacksync ships production-grade connectors for both Pendo and Rillet. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Pendo: Polling - reads query the Aggregation API over event-time windows; no change-data-capture feed and no data-change webhooks. Writes go through the Metadata API on demand. On Rillet: Near real-time updates via change tracking; incremental sync per object, with delete detection (some objects checked every 1h or 4h). Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Rillet side: Journal Entry, Invoice Payment, Charge, Reimbursement, plus custom fields where Rillet exposes them. On the Pendo side: Guide Events, Poll / NPS Responses, Features / Pages / Guides (metadata), Visitors. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
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