Real-time
Two-way sync
Changes in Microsoft 365 or PagerDuty instantly reflect in both systems. No stale data, no manual imports.
Business productivity ⇄ Developer tools
Microsoft 365 to PagerDuty integration — real-time, two-way sync
Keep Microsoft 365 and PagerDuty in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Why teams connect Microsoft 365 and PagerDuty
Connect the tickets, records, and events in Microsoft 365 to the systems engineering runs in PagerDuty, kept current in real time and in both directions.
Microsoft 365 is where customer-facing and operational work happens: the tickets, conversations, contacts, and records a team touches every day. PagerDuty is where engineering runs the systems behind that work — the issue trackers, message brokers, directories, and monitors that keep services moving. The same items, people, and events matter to both, and when the only link between them is a manual hand-off or an overnight export, each side acts on a stale copy of what the other already knows.
Stacksync syncs Mail Messages, Calendar Events, Contacts, OneDrive Files (driveItems) in Microsoft 365 with Services, Users, Teams, Schedules in PagerDuty field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync maps the overlap, resolves conflicts by rules you set, and keeps every copy current, with no middleware to build and no API limits to babysit.
Common use cases
- 01 Archive mail and file metadata into a warehouse for compliance and activity analytics.
- 02 Keep CRM contacts and Microsoft 365 contacts aligned in both directions.
- 03 Mirror Services and their integration keys with a CMDB or service catalog so ownership and tier metadata stay aligned in both directions.
- 04 Provision and deactivate Users and Team memberships two-way from an HRIS or identity provider so the on-call roster matches the current org.
Common sync patterns
Where PagerDuty watches operations: live volumes for visibility
Open items, throughput, and error counts from Microsoft 365 replicate into PagerDuty, so the operational view reflects what is actually happening in the business.
One shared record across both systems
Where both systems keep records for the same contacts, items, or users, a correction in either updates the other, ending dual maintenance and keeping IDs aligned for every other flow.
Where PagerDuty tracks engineering work: requests become issues
A ticket or request raised in Microsoft 365 opens or updates a matching issue in PagerDuty, and status, comments, and resolution flow back, so support and engineering work the same item instead of retyping it.
What you can sync between Microsoft 365 and PagerDuty
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Microsoft 365 objects | PagerDuty objects | How this pairing syncs | |
|---|---|---|---|
| Users Entra ID user accounts synced with HR and identity systems. | Users Responders with contact methods and notification rules; provisioned and updated two-way to keep the on-call roster aligned with an HRIS or identity provider. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. | |
| Teams Team and membership data provisioned from upstream systems. | Teams Groupings of users, services, and escalation policies; synced two-way so membership mirrors org structure from an IdP or HRIS. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. | |
| Mail Messages Exchange Online messages read for logging, archiving, or activity capture. | Incidents Core records with status of triggered, acknowledged, or resolved plus urgency and assignments; created, updated, and resolved two-way, with V3 webhooks firing on each transition. | Mail Messages is specific to Microsoft 365 and Incidents to PagerDuty — each maps to any object or custom field on the other side. | |
| Calendar Events Events synced with scheduling tools and CRMs for meeting visibility. | Services Technical services that group incidents and hold integration keys; read and written two-way, with service.created, service.updated, and service.deleted webhook events. | Calendar Events is specific to Microsoft 365 and Services to PagerDuty — each maps to any object or custom field on the other side. | |
| Contacts Personal and org contacts kept consistent with CRM contact records. | Schedules On-call rotations built from layers and overrides; read and written so calendar or workforce tools can drive who is on call. | Contacts is specific to Microsoft 365 and Schedules to PagerDuty — each maps to any object or custom field on the other side. | |
| OneDrive Files (driveItems) File and folder metadata synced for document workflows and audits. | Escalation Policies Ordered rules routing incidents to users and schedules; read and written two-way to codify paging logic from a source of truth. | OneDrive Files (driveItems) is specific to Microsoft 365 and Escalation Policies to PagerDuty — each maps to any object or custom field on the other side. |
How changes propagate between Microsoft 365 and PagerDuty
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Microsoft 365 PagerDuty Sub-second propagation
DetectionMicrosoft 365 notifies Stacksync of record changes through webhook events. Graph change notifications (webhooks) plus delta queries for incremental sync.
DeliveryEach detected change is written to PagerDuty through its API, with automatic retries and rate-limit backoff.
PagerDuty Microsoft 365 Sub-second propagation
DetectionPagerDuty notifies Stacksync of record changes through webhook events. V3 webhook subscriptions push incident.* and service.* events (triggered, acknowledged, escalated, resolved, created, updated).
DeliveryEach detected change is written to Microsoft 365 through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- PagerDuty: REST API allows 960 requests per minute per token and returns HTTP 429 when exceeded; the Events API is rate-limited separately per integration key.
What ships with Microsoft 365 ⇄ PagerDuty
Connect Microsoft 365 and PagerDuty for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Microsoft 365–PagerDuty connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Microsoft 365 or PagerDuty data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Microsoft 365 or PagerDuty record.
Observability
Monitoring
Track your Microsoft 365 ⇄ PagerDuty sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Microsoft 365 and PagerDuty.
How the Microsoft 365 and PagerDuty connectors work
Microsoft 365
- Integration surface
- REST API (Microsoft Graph)
- Authentication
- OAuth 2.0 via Microsoft Entra ID, with delegated or application permissions
- Change detection
- Graph change notifications (webhooks) plus delta queries for incremental sync
- Capabilities
- read · write · webhooks
PagerDuty
- Integration surface
- REST API v2 (plus Events API v2 for inbound alerts)
- Authentication
- REST API token via the Authorization: Token header (account-level for full access or user-level scoped to the user's permissions), or OAuth 2.0 (Authorization Code / PKCE); the Events API v2 uses a per-service routing (integration) key
- Change detection
- V3 webhook subscriptions push incident.* and service.* events (triggered, acknowledged, escalated, resolved, created, updated); list endpoints also support polling with updated_at and since/until windows
- Capabilities
- read · write · webhooks
- Rate limits
- REST API allows 960 requests per minute per token and returns HTTP 429 when exceeded; the Events API is rate-limited separately per integration key.
How it works
How to connect Microsoft 365 to PagerDuty — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Microsoft 365 and PagerDuty with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Microsoft 365
connected
PagerDuty
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Microsoft 365 and PagerDuty objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Microsoft 365 ⇄ PagerDutyCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Microsoft 365 PagerDutyCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Microsoft 365 and PagerDuty integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Microsoft 365 and PagerDuty: authenticate both systems, choose the objects to sync (such as Microsoft 365's Users and Teams), map fields visually, and changes propagate both ways in milliseconds — no code required.
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On the Microsoft 365 side: Mail Messages, Calendar Events, Contacts, OneDrive Files (driveItems), plus custom fields where Microsoft 365 exposes them. On the PagerDuty side: Services, Users, Teams, Schedules. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Microsoft 365 and PagerDuty: Where PagerDuty watches operations: live volumes for visibility; One shared record across both systems; Where PagerDuty tracks engineering work: requests become issues. Open items, throughput, and error counts from Microsoft 365 replicate into PagerDuty, so the operational view reflects what is actually happening in the business.
-
Microsoft 365: REST API (Microsoft Graph). Authentication: OAuth 2.0 via Microsoft Entra ID, with delegated or application permissions. PagerDuty: REST API v2 (plus Events API v2 for inbound alerts). Authentication: REST API token via the Authorization: Token header (account-level for full access or user-level scoped to the user's permissions), or OAuth 2.0 (Authorization Code / PKCE); the Events API v2 uses a per-service routing (integration) key. Stacksync manages authentication, retries, and rate limits on both sides.
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Microsoft 365: Access is scoped per permission via Entra ID admin consent, so an integration only sees the workloads it was granted. PagerDuty: REST API rate limit is 960 requests per minute per token; high-volume syncs must batch reads and honor 429 backoff and the rate-limit response headers. Stacksync's field mapping accounts for these differences between Microsoft 365 and PagerDuty without custom code.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 334 integrations available for Microsoft 365 and PagerDuty.
Popular · 8 of 334
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Microsoft 365 ⇄ Microsoft Graph -
Microsoft 365 ⇄ Jms -
Microsoft 365 ⇄ Newrelic -
Microsoft 365 ⇄ Opsgenie -
PagerDuty ⇄ Monday -
PagerDuty ⇄ Notion -
PagerDuty ⇄ Quip -
PagerDuty ⇄ Smartsheet
No integrations match .
