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CRM ⇄ Business productivity

Intercom to Wrike integration — real-time, two-way sync

Keep Intercom and Wrike in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Intercom and Wrike

Sync what happens in Wrike with the customer records in Intercom, in real time and in both directions.

The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Wrike holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.

Stacksync connects Contacts, Workflows, Spaces, Tasks in Wrike to Tags, Segments, Admins & Teams, Articles in Intercom with bi-directional, real-time sync. Activity and record changes in Wrike update the matching contact or account in Intercom, and CRM data flows the other way wherever Wrike can store and use it.

Common use cases

  • 01 Write closed deals or new orders from a CRM or ERP into Wrike Tasks to launch delivery, onboarding, or fulfillment projects automatically.
  • 02 Mirror Folders, Projects, and Timelogs into a warehouse for cross-team reporting on status, timelines, and logged hours without manual exports.
  • 03 Keep custom data attributes updated from billing or ERP systems so message segments reflect current plan and spend
  • 04 Route qualified leads from Intercom conversations into the CRM as leads or opportunities in near real time

Common sync patterns

Where Wrike can store CRM context: fields kept current

Owner, lifecycle stage, or account details from Intercom sync into Wrike, so people working there have the context without switching tools.

Where Wrike handles support or shared inboxes

Tickets and conversations attach to the right contact and account in Intercom, so sales sees open issues before the next call.

Where Wrike supplies contact or company data

Enriched fields land directly on records in Intercom, and refreshes keep them from going stale.

What you can sync between Intercom and Wrike

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Intercom objects Wrike objects How this pairing syncs
Contacts A single contact model covers both users and leads, distinguished by a role attribute. Contacts Account members and user groups referenced by task responsibles and authors; read to resolve IDs to names and email addresses. Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions.
Tickets Structured ticket records track issues alongside conversational threads. Custom Fields Typed fields (Text, Numeric, Date, DropDown, Contacts, Checkbox) defined at account or space level; mapped to database columns, with values written by field ID. Tickets is specific to Intercom and Custom Fields to Wrike — each maps to any object or custom field on the other side.
Data Events Behavioral events pushed in from product databases trigger messages and flows. Comments Discussion and activity entries attached to Tasks and Folders; read out for history and reporting or written back as comments. Data Events is specific to Intercom and Comments to Wrike — each maps to any object or custom field on the other side.
Custom Data Attributes Typed custom fields on contacts and companies hold synced billing and usage data. Timelogs Time-tracking entries logged against Tasks; read for billing and utilization reporting or written back when hours are recorded elsewhere. Custom Data Attributes is specific to Intercom and Timelogs to Wrike — each maps to any object or custom field on the other side.
Tags Labels applied to contacts, companies, and conversations sync for routing and reporting. Workflows Sets of custom statuses grouped into stages (Active, Completed, Cancelled, Deferred); read to map task status transitions to database values. Tags is specific to Intercom and Workflows to Wrike — each maps to any object or custom field on the other side.
Segments Saved audience definitions are readable for targeting parity across tools. Spaces Top-level containers that hold Folders, Projects, and their members; used to scope which Folders a given sync covers. Segments is specific to Intercom and Spaces to Wrike — each maps to any object or custom field on the other side.

How changes propagate between Intercom and Wrike

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Intercom Wrike Sub-second propagation

DetectionIntercom notifies Stacksync of record changes through webhook events. Webhook topic subscriptions for contact, company, and conversation events, plus polling for backfill.

DeliveryEach detected change is written to Wrike through its API, with automatic retries and rate-limit backoff.

Wrike Intercom Sub-second propagation

DetectionWrike notifies Stacksync of record changes through webhook events. Webhooks scoped to a folder, a space, or the whole account fire on events like TaskCreated, TaskStatusChanged, and FolderCreated, with event.

DeliveryEach detected change is written to Intercom through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Intercom: Subject to per-app rate limits on the Intercom API.
  • Wrike: Approximately 400 requests/minute per user (estimated on a per-second basis) with a higher per-IP ceiling; exceeding the limit or tripping Wrike's internal overload protection returns HTTP 429, handled with exponential backoff.
What ships with Intercom ⇄ Wrike

Connect Intercom and Wrike for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Intercom–Wrike connection.

Real-time

Two-way sync

Changes in Intercom or Wrike instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Intercom or Wrike data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Intercom or Wrike record.

Observability

Monitoring

Track your Intercom ⇄ Wrike sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Intercom and Wrike.

How the Intercom and Wrike connectors work

Intercom

Integration surface
REST API
Authentication
OAuth 2.0 for public apps or a workspace access token
Change detection
Webhook topic subscriptions for contact, company, and conversation events, plus polling for backfill
Capabilities
read · write · webhooks
Rate limits
Subject to per-app rate limits on the Intercom API

Wrike

Integration surface
REST API v4 (JSON), single account endpoint such as www.wrike.com/api/v4; the data-center host (US or EU) comes from the OAuth token response, plus REST-managed Webhooks
Authentication
OAuth 2.0 for multi-user apps (Authorization header carrying access_token and requested scopes), and a legacy Permanent Access Token for single-account and testing use
Change detection
Webhooks scoped to a folder, a space, or the whole account fire on events like TaskCreated, TaskStatusChanged, and FolderCreated, with event filtering and custom payload fields; polling the task updatedDate is the fallback
Capabilities
read · write · webhooks
Rate limits
Approximately 400 requests/minute per user (estimated on a per-second basis) with a higher per-IP ceiling; exceeding the limit or tripping Wrike's internal overload protection returns HTTP 429, handled with exponential backoff
Wrike setup guide
How it works

How to connect Intercom to Wrike — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Intercom and Wrike with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Intercom connected
    Wrike connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Intercom and Wrike objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Intercom ⇄ Wrike
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Intercom Wrike
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Intercom and Wrike integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 518 integrations available for Intercom and Wrike.

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