Real-time
Two-way sync
Changes in Infor M3 or Intercom instantly reflect in both systems. No stale data, no manual imports.
ERP ⇄ CRM
Infor M3 to Intercom integration — real-time, two-way sync
Keep Infor M3 and Intercom in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from Mulesoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Infor M3 and Intercom
Close the gap between front office and back office: Intercom and Infor M3 share customers and status in real time, in both directions.
Intercom holds the customer relationship; Infor M3 runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.
Stacksync syncs Tags, Segments, Admins & Teams, Articles in Intercom with Manufacturing Orders, Inventory Balances, Invoices, Warehouses in Infor M3 field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.
Common use cases
- Keep custom data attributes updated from billing or ERP systems so message segments reflect current plan and spend
- Route qualified leads from Intercom conversations into the CRM as leads or opportunities in near real time
- Push orders captured in a CRM into M3 as customer orders without manual re-entry
- Mirror M3 customers and invoices into a CRM or warehouse so sales and finance share one AR view
Where Infor M3 manages people and org data: keep Intercom aligned
Owners, territories, and org structure informed by Infor M3 stay current in Intercom.
Where Infor M3 handles order-to-cash: closed-won flows through
A deal won in Intercom creates or updates the customer in Infor M3 with clean data, so fulfillment and invoicing start without re-entry.
Where Infor M3 is the finance system of record: money status on the account
Invoice and payment state from Infor M3 shows on the account in Intercom, so reps see balances before promising the next order.
What you can sync between Infor M3 and Intercom
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Infor M3 objects | Intercom objects | |
|---|---|---|
| Customer Orders Orders created in commerce or CRM systems land in M3 for fulfillment and invoicing. | Tags Labels applied to contacts, companies, and conversations sync for routing and reporting. | |
| Purchase Orders PO headers and lines sync outward so buyers and receiving teams see the same demand. | Segments Saved audience definitions are readable for targeting parity across tools. | |
| Manufacturing Orders Production order status feeds portals and CRMs so promised dates reflect the shop floor. | Admins & Teams Teammate records map conversation ownership to CRM users. | |
| Inventory Balances On-hand quantities by warehouse drive available-to-promise in downstream channels. | Articles Help center content is accessible via API for knowledge sync and audits. | |
| Invoices Billing documents flow to finance and CRM tools for AR visibility. | Contacts A single contact model covers both users and leads, distinguished by a role attribute. | |
| Warehouses Warehouse and facility records scope inventory and order data during mapping. | Companies Company records group contacts and carry plan and account attributes used in segmentation. |
What ships with Infor M3 ⇄ Intercom
Connect Infor M3 and Intercom for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Infor M3–Intercom connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Infor M3 or Intercom data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Infor M3 or Intercom record.
Observability
Monitoring
Track your Infor M3 ⇄ Intercom sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Infor M3 and Intercom.
How the Infor M3 and Intercom connectors work
Infor M3
- Integration surface
- REST API (M3 API programs exposed through the Infor ION API gateway)
- Authentication
- OAuth 2.0 via Infor OS / ION API authorization
- Change detection
- Event publishing through Infor ION (Business Object Documents), configured in ION, or scheduled polling of API endpoints
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to Infor ION API gateway throttling policies
Intercom
- Integration surface
- REST API
- Authentication
- OAuth 2.0 for public apps or a workspace access token
- Change detection
- Webhook topic subscriptions for contact, company, and conversation events, plus polling for backfill
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to per-app rate limits on the Intercom API
How it works
How to connect Infor M3 to Intercom — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Infor M3 and Intercom with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Infor M3
connected
Intercom
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Infor M3 and Intercom objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Infor M3 ⇄ IntercomCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Infor M3 IntercomCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Infor M3 and Intercom integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Infor M3 and Intercom: authenticate both systems, choose the objects to sync (such as Infor M3's Customer Orders and Purchase Orders), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Change detection on Infor M3: Event publishing through Infor ION (Business Object Documents), configured in ION, or scheduled polling of API endpoints. On Intercom: Webhook topic subscriptions for contact, company, and conversation events, plus polling for backfill. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Intercom side: Tags, Segments, Admins & Teams, Articles, plus custom fields where Intercom exposes them. On the Infor M3 side: Manufacturing Orders, Inventory Balances, Invoices, Warehouses. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Infor M3 and Intercom: Where Infor M3 manages people and org data: keep Intercom aligned; Where Infor M3 handles order-to-cash: closed-won flows through; Where Infor M3 is the finance system of record: money status on the account. Owners, territories, and org structure informed by Infor M3 stay current in Intercom.
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Infor M3: REST API (M3 API programs exposed through the Infor ION API gateway). Authentication: OAuth 2.0 via Infor OS / ION API authorization. Intercom: REST API. Authentication: OAuth 2.0 for public apps or a workspace access token. Stacksync manages authentication, retries, and rate limits on both sides.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for Infor M3 and Intercom.
Popular · 8 of 386
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Infor M3 ⇄ SAP Sales Cloud -
Infor M3 ⇄ Streak CRM -
Infor M3 ⇄ SugarCRM -
Infor M3 ⇄ Twenty CRM -
Intercom ⇄ Epicor ERP -
Intercom ⇄ Extensiv (3PL Central) -
Intercom ⇄ Fishbowl Manufacturing -
Intercom ⇄ Global Shop Solutions
No integrations match .
