Real-time
Two-way sync
Changes in Epicor ERP or Intercom instantly reflect in both systems. No stale data, no manual imports.
ERP ⇄ CRM
Epicor ERP to Intercom integration — real-time, two-way sync
Keep Epicor ERP and Intercom in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from Mulesoft
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Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
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Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Epicor ERP and Intercom
Close the gap between front office and back office: Intercom and Epicor ERP share customers and status in real time, in both directions.
Intercom holds the customer relationship; Epicor ERP runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.
Stacksync syncs Companies, Conversations, Tickets, Data Events in Intercom with Jobs, Quotes, AR invoices, Shipments in Epicor ERP field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.
Common use cases
- Sync contacts and companies bi-directionally with the CRM so support sees deal context and sales sees conversation history
- Push product usage events from an application database into Intercom to trigger onboarding and retention messages
- Sync Epicor customers and AR invoices into a CRM so sales sees order history and credit status without ERP logins.
- Push won opportunities from the CRM into Epicor as sales orders and sync order status back.
One customer master
Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.
Where Epicor ERP manages people and org data: keep Intercom aligned
Owners, territories, and org structure informed by Epicor ERP stay current in Intercom.
Where Epicor ERP handles order-to-cash: closed-won flows through
A deal won in Intercom creates or updates the customer in Epicor ERP with clean data, so fulfillment and invoicing start without re-entry.
What you can sync between Epicor ERP and Intercom
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Epicor ERP objects | Intercom objects | |
|---|---|---|
| Suppliers Vendor masters kept aligned with procurement and AP automation tools. | Contacts A single contact model covers both users and leads, distinguished by a role attribute. | |
| Parts Item masters that anchor inventory, BOM, and order line syncs. | Companies Company records group contacts and carry plan and account attributes used in segmentation. | |
| Sales orders Created from won CRM opportunities; status and line changes sync back out. | Conversations Support and sales threads sync outward for analytics and CRM context. | |
| Purchase orders Synced with procurement systems and matched against receipts. | Tickets Structured ticket records track issues alongside conversational threads. | |
| Jobs Production jobs whose status feeds shop-floor dashboards and delivery-date updates. | Data Events Behavioral events pushed in from product databases trigger messages and flows. | |
| Quotes Estimates that pair with CRM opportunities during the sales cycle. | Custom Data Attributes Typed custom fields on contacts and companies hold synced billing and usage data. |
What ships with Epicor ERP ⇄ Intercom
Connect Epicor ERP and Intercom for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Epicor ERP–Intercom connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Epicor ERP or Intercom data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Epicor ERP or Intercom record.
Observability
Monitoring
Track your Epicor ERP ⇄ Intercom sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Epicor ERP and Intercom.
How the Epicor ERP and Intercom connectors work
Epicor ERP
- Integration surface
- REST API (OData) over Epicor business objects, plus BAQ (Business Activity Query) endpoints
- Authentication
- API key combined with basic or token authentication, depending on version and deployment
- Change detection
- Polling on change-date fields; outbound calls can be wired through BPM directives, but there is no standard webhook subscription surface
- Capabilities
- read · write
- Rate limits
- Subject to the platform's API rate limits and per-tenant throttling on Kinetic cloud deployments
Intercom
- Integration surface
- REST API
- Authentication
- OAuth 2.0 for public apps or a workspace access token
- Change detection
- Webhook topic subscriptions for contact, company, and conversation events, plus polling for backfill
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to per-app rate limits on the Intercom API
How it works
How to connect Epicor ERP to Intercom — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Epicor ERP and Intercom with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Epicor ERP
connected
Intercom
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Epicor ERP and Intercom objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Epicor ERP ⇄ IntercomCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Epicor ERP IntercomCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Epicor ERP and Intercom integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Epicor ERP and Intercom: authenticate both systems, choose the objects to sync (such as Epicor ERP's Suppliers and Parts), map fields visually, and changes propagate both ways in milliseconds — no code required.
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On the Intercom side: Companies, Conversations, Tickets, Data Events, plus custom fields where Intercom exposes them. On the Epicor ERP side: Jobs, Quotes, AR invoices, Shipments. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Epicor ERP and Intercom: One customer master; Where Epicor ERP manages people and org data: keep Intercom aligned; Where Epicor ERP handles order-to-cash: closed-won flows through. Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.
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Epicor ERP: REST API (OData) over Epicor business objects, plus BAQ (Business Activity Query) endpoints. Authentication: API key combined with basic or token authentication, depending on version and deployment. Intercom: REST API. Authentication: OAuth 2.0 for public apps or a workspace access token. Stacksync manages authentication, retries, and rate limits on both sides.
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Intercom: Conversations are composed of nested conversation parts (messages, notes, assignments), which matters when replicating full thread history. Epicor ERP: BAQs (Business Activity Queries) can be exposed as read endpoints, letting integrations query joined ERP data without composing multiple object calls. Stacksync's field mapping accounts for these differences between Epicor ERP and Intercom without custom code.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for Epicor ERP and Intercom.
Popular · 8 of 386
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Epicor ERP ⇄ Apollo.io -
Epicor ERP ⇄ Clearbit -
Epicor ERP ⇄ Close -
Epicor ERP ⇄ Copper CRM -
Intercom ⇄ Körber WMS -
Intercom ⇄ Linnworks -
Intercom ⇄ Logiwa WMS -
Intercom ⇄ Macola ERP
No integrations match .
