Real-time
Two-way sync
Changes in Infor CloudSuite or Zendesk instantly reflect in both systems. No stale data, no manual imports.
ERP ⇄ Business productivity
Infor CloudSuite to Zendesk integration — real-time, two-way sync
Keep Infor CloudSuite and Zendesk in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Infor CloudSuite and Zendesk
Bridge the tools people work in and the system the business runs on: real-time, two-way sync between Zendesk and Infor CloudSuite.
The ERP holds the records the business is run on, and it is rarely where day-to-day work happens. Zendesk is closer to the work, and the two often need the same facts about the same people, organizations, and transactions. Bridging them by hand, or by nightly file transfer, leaves each side out of date for hours at a time.
Stacksync syncs Users, Organizations, Attachments, Ticket Forms in Zendesk with Suppliers / vendors, Sales orders, Purchase orders, Invoices in Infor CloudSuite bi-directionally and in real time, with field-level mapping and rules for which system wins on conflict. Changes made where the work happens reach the system of record within seconds, and the reverse.
Common use cases
- Write CRM account tier, owner, and renewal data onto Zendesk organizations and ticket fields so agents see context in the ticket.
- Keep Zendesk users and organizations aligned with CRM contacts and accounts in both directions.
- Sync items, customers, and orders between CloudSuite and a CRM so sales quotes against live pricing and inventory.
- Flow ecommerce orders into CloudSuite and return order status and shipment data to the storefront.
Where Zendesk faces customers and Infor CloudSuite carries account records
Order, invoice, or account status from Infor CloudSuite appears alongside the customer in Zendesk, so front-line teams answer from live data.
Where Infor CloudSuite is the HR or people system of record
Worker and organization data from Infor CloudSuite stays current in Zendesk, so the tools people use daily reflect the org as it actually is.
Master data corrections travel
A customer, supplier, or contact detail corrected in either system updates the other, ending duplicate maintenance.
What you can sync between Infor CloudSuite and Zendesk
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Infor CloudSuite objects | Zendesk objects | |
|---|---|---|
| Items Product and material masters synced to commerce, CRM, and planning tools. | Users End users and agents; matched to CRM contacts to keep requester data consistent. | |
| Customers Account masters matched against CRM records in two-way syncs. | Organizations Company groupings for users; typically kept aligned with CRM accounts. | |
| Suppliers / vendors Procurement counterparties synced with sourcing and AP tools. | Attachments Synced with incremental and full sync per the Stacksync docs. | |
| Sales orders Demand-side documents synced in from commerce channels and out for fulfillment visibility. | Ticket Forms Synced with incremental and full sync per the Stacksync docs. | |
| Purchase orders Supply-side documents shared with procurement and supplier portals. | Tickets The central work object; synced to databases for SLA and volume reporting or mirrored into engineering tools. | |
| Invoices Billing documents synced to finance and reporting systems. | Tickets Comments Synced with incremental and full sync per the Stacksync docs. |
What ships with Infor CloudSuite ⇄ Zendesk
Connect Infor CloudSuite and Zendesk for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Infor CloudSuite–Zendesk connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Infor CloudSuite or Zendesk data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Infor CloudSuite or Zendesk record.
Observability
Monitoring
Track your Infor CloudSuite ⇄ Zendesk sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Infor CloudSuite and Zendesk.
How the Infor CloudSuite and Zendesk connectors work
Infor CloudSuite
- Integration surface
- REST APIs exposed through the Infor ION API gateway; integration payloads are standardized as Business Object Documents (BODs)
- Authentication
- OAuth 2.0 via Infor OS / ION API credentials
- Change detection
- Event-style BOD publications through Infor ION where configured; otherwise polling
- Capabilities
- read · write
- Rate limits
- Subject to the ION API gateway's rate limiting policies for the tenant.
Zendesk
- Integration surface
- REST API
- Authentication
- OAuth app authorization: enter your Zendesk subdomain (from {sub_domain_name}.zendesk.com) in Stacksync Connections and click "Authorize App"
- Change detection
- Incremental export endpoints with cursor-based pagination, plus webhooks fired by triggers
- Capabilities
- read · write · webhooks
- Rate limits
- Request limits vary by plan; incremental export endpoints have their own allowances.
How it works
How to connect Infor CloudSuite to Zendesk — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Infor CloudSuite and Zendesk with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Infor CloudSuite
connected
Zendesk
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Infor CloudSuite and Zendesk objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Infor CloudSuite ⇄ ZendeskCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Infor CloudSuite ZendeskCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Infor CloudSuite and Zendesk integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Infor CloudSuite and Zendesk: authenticate both systems, choose the objects to sync (such as Infor CloudSuite's Items and Customers), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Zendesk: Organizations, Attachments, and Ticket Forms are not enabled by default (On Request only). Infor CloudSuite: Because BODs are Infor's canonical exchange format, external syncs typically map their schemas to BOD structures rather than raw tables. Stacksync's field mapping accounts for these differences between Infor CloudSuite and Zendesk without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Infor CloudSuite and Zendesk records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Infor CloudSuite and Zendesk connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Infor CloudSuite–Zendesk integration in-house.
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Yes — Stacksync ships production-grade connectors for both Infor CloudSuite and Zendesk. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Infor CloudSuite: Event-style BOD publications through Infor ION where configured; otherwise polling. On Zendesk: Incremental export endpoints with cursor-based pagination, plus webhooks fired by triggers. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for Infor CloudSuite and Zendesk.
Popular · 8 of 386
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Infor CloudSuite ⇄ Braze -
Infor CloudSuite ⇄ ConnectWise -
Infor CloudSuite ⇄ Aviato -
Infor CloudSuite ⇄ Customer.io -
Zendesk ⇄ QAD ERP -
Zendesk ⇄ Rootstock ERP -
Zendesk ⇄ Sage 100 - Zendesk ⇄ Sage 300
No integrations match .
