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CRM ⇄ ERP

Gong to SAP S/4HANA integration — real-time, two-way sync

Keep Gong and SAP S/4HANA in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Gong and SAP S/4HANA

Close the gap between front office and back office: Gong and SAP S/4HANA share customers and status in real time, in both directions.

Gong holds the customer relationship; SAP S/4HANA runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.

Stacksync syncs CRM Objects, Library, Data Privacy (Erasure), Calls in Gong with Business Partners, Sales Orders, Purchase Orders, Products / Materials in SAP S/4HANA field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.

Common use cases

  • 01 Sync Interaction Stats such as talk ratios and per-rep activity into a coaching database for engagement and rep-performance dashboards.
  • 02 Import externally recorded dialer or web-conference calls into Gong via POST /v2/calls so they get transcribed and analyzed like native Gong calls.
  • 03 Feed S/4HANA financial and logistics documents into a data warehouse for reporting without custom ABAP extracts.
  • 04 Keep supplier records aligned between S/4HANA procurement and third-party spend platforms.

Common sync patterns

One customer master

Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.

Where SAP S/4HANA manages people and org data: keep Gong aligned

Owners, territories, and org structure informed by SAP S/4HANA stay current in Gong.

Where SAP S/4HANA handles order-to-cash: closed-won flows through

A deal won in Gong creates or updates the customer in SAP S/4HANA with clean data, so fulfillment and invoicing start without re-entry.

What you can sync between Gong and SAP S/4HANA

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Gong objects SAP S/4HANA objects How this pairing syncs
CRM Objects Accounts, opportunities, stages, and users uploaded into Gong through the CRM integration API so CRM context appears alongside conversations. Write (upload) path. Deliveries Outbound delivery status synced to customer-facing systems for order tracking. CRM Objects is specific to Gong and Deliveries to SAP S/4HANA — each maps to any object or custom field on the other side.
Library Call-library folders and folder content (curated calls and snippets) read via GET /v2/library/folders and /v2/library/folder-content. Read-only. Journal Entries Financial postings read into warehouses and consolidation tools for reporting. Library is specific to Gong and Journal Entries to SAP S/4HANA — each maps to any object or custom field on the other side.
Data Privacy (Erasure) GDPR/CCPA deletion handled by POST /v2/data-privacy/erase-data-for-email, with data-for-email lookups on the read side; a write path used for compliance deletions. Customer / Supplier Roles Role-specific views of Business Partners mapped to CRM account types. Data Privacy (Erasure) is specific to Gong and Customer / Supplier Roles to SAP S/4HANA — each maps to any object or custom field on the other side.
Calls Retrieved via POST /v2/calls/extensive with participants, topics, trackers, scorecards, and media URLs, filtered by fromDateTime/toDateTime; external recordings are also imported via POST /v2/calls with media uploaded via PUT /v2/calls/{id}/media. Read and write. Production Orders Manufacturing order status surfaced in planning and operations tools. Calls is specific to Gong and Production Orders to SAP S/4HANA — each maps to any object or custom field on the other side.
Transcripts Speaker-attributed, timestamped sentences retrieved via POST /v2/calls/transcript for one or more callIds; available only after asynchronous processing completes. Read-only. Business Partners Unified customer and supplier master records, the anchor entity for CRM-to-ERP account syncs. Transcripts is specific to Gong and Business Partners to SAP S/4HANA — each maps to any object or custom field on the other side.
Users Gong users and team members with roles, titles, email, and settings, read via GET /v2/users to map call owners and participants to CRM and warehouse identities. Read-only. Sales Orders Order headers and line items synced to CRMs and fulfillment systems as they are created or amended. Users is specific to Gong and Sales Orders to SAP S/4HANA — each maps to any object or custom field on the other side.

How changes propagate between Gong and SAP S/4HANA

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Gong SAP S/4HANA Interval-based propagation

DetectionStacksync polls Gong for changes on an incremental schedule, reading only records changed since the previous pass. Polling POST /v2/calls/extensive on fromDateTime/toDateTime.

DeliveryEach detected change is written to SAP S/4HANA through its API, with automatic retries and rate-limit backoff.

SAP S/4HANA Gong Interval-based propagation

DetectionStacksync polls SAP S/4HANA for changes on an incremental schedule, reading only records changed since the previous pass. Polling on change timestamps exposed by the OData services.

DeliveryEach detected change is written to Gong through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Gong: 3 API calls per second and 10,000 calls per day per company by default; exceeding returns HTTP 429 with a Retry-After header, and limits can be raised by contacting Gong.
  • SAP S/4HANA: Subject to the platform's API rate limits, which vary by edition and communication arrangement.
What ships with Gong ⇄ SAP S/4HANA

Connect Gong and SAP S/4HANA for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gong–SAP S/4HANA connection.

Real-time

Two-way sync

Changes in Gong or SAP S/4HANA instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Gong or SAP S/4HANA data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Gong or SAP S/4HANA record.

Observability

Monitoring

Track your Gong ⇄ SAP S/4HANA sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Gong and SAP S/4HANA.

How the Gong and SAP S/4HANA connectors work

Gong

Integration surface
REST API on api.gong.io/v2 - retrieval endpoints (calls, transcript, users, stats, settings, library, logs) plus write endpoints for importing calls, uploading CRM data, and data-privacy erasure
Authentication
Basic authorization header combining an Access Key and Access Key Secret (created by a Gong technical admin, base64-encoded as key:secret); OAuth 2.0 Bearer tokens are supported for marketplace apps
Change detection
Polling POST /v2/calls/extensive on fromDateTime/toDateTime; the public API exposes no outbound webhooks or CDC, though a Gong admin can configure a product-side automation Rule that POSTs matching calls to a URL. Transcripts and analysis appear only after asynchronous processing.
Capabilities
read · write
Rate limits
3 API calls per second and 10,000 calls per day per company by default; exceeding returns HTTP 429 with a Retry-After header, and limits can be raised by contacting Gong.
Gong setup guide

SAP S/4HANA

Integration surface
OData REST APIs (v2/v4), with SOAP, BAPI/RFC, and IDoc interfaces on on-premise editions
Authentication
OAuth 2.0 with communication arrangements on cloud editions; basic auth or certificate-based on-premise
Change detection
Polling on change timestamps exposed by the OData services; business events can be emitted through SAP's event infrastructure on cloud editions
Capabilities
read · write
Rate limits
Subject to the platform's API rate limits, which vary by edition and communication arrangement
How it works

How to connect Gong to SAP S/4HANA — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Gong and SAP S/4HANA with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Gong connected
    SAP S/4HANA connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Gong and SAP S/4HANA objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Gong ⇄ SAP S/4HANA
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Gong SAP S/4HANA
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Gong and SAP S/4HANA integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 532 integrations available for Gong and SAP S/4HANA.

Popular · 6 of 532
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