Real-time
Two-way sync
Changes in Gladly or SendGrid instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Business productivity
Gladly to SendGrid integration — real-time, two-way sync
Keep Gladly and SendGrid in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Gladly and SendGrid
Sync what happens in SendGrid with the customer records in Gladly, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever SendGrid holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Unsubscribe Groups, Email Activity, Contacts, List in SendGrid to Agents, Topics, Tasks, Customer profiles in Gladly with bi-directional, real-time sync. Activity and record changes in SendGrid update the matching contact or account in Gladly, and CRM data flows the other way wherever SendGrid can store and use it.
Common use cases
- Write bounces, spam reports, and unsubscribes back to the CRM to keep email opt-in status accurate everywhere
- Stream Event Webhook engagement data into a Postgres database or warehouse for campaign and deliverability reporting
- Push conversation outcomes into a CRM so account teams see support context on their accounts.
- Sync Gladly customer profiles with an order database so agents see purchase history and profile updates flow back.
Where SendGrid processes payments
Charges, refunds, and subscription changes appear on the account in Gladly, so revenue context lives with the relationship.
Where SendGrid can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Gladly sync into SendGrid, so people working there have the context without switching tools.
Where SendGrid handles support or shared inboxes
Tickets and conversations attach to the right contact and account in Gladly, so sales sees open issues before the next call.
What you can sync between Gladly and SendGrid
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gladly objects | SendGrid objects | |
|---|---|---|
| Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. | Unsubscribe Groups Synced with incremental and full sync per the Stacksync docs. | |
| Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. | Email Activity Synced with incremental and full sync per the Stacksync docs. | |
| Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. | Contacts Marketing recipients upserted from CRM or database records, including custom field values. | |
| Agents User records used to attribute work in CX analytics. | List Synced with incremental and full sync per the Stacksync docs. | |
| Topics Categorization applied to conversations; the key dimension for contact-driver reporting. | Segments Query-based contact groups whose membership SendGrid computes from contact fields. | |
| Tasks Follow-up work items created from external triggers or synced for workload reporting. | Categories Synced with incremental and full sync per the Stacksync docs. |
What ships with Gladly ⇄ SendGrid
Connect Gladly and SendGrid for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–SendGrid connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gladly or SendGrid data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gladly or SendGrid record.
Observability
Monitoring
Track your Gladly ⇄ SendGrid sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gladly and SendGrid.
How the Gladly and SendGrid connectors work
Gladly
- Integration surface
- REST API
- Authentication
- API tokens used with basic authentication tied to an agent email
- Change detection
- Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
SendGrid
- Integration surface
- REST API (v3)
- Authentication
- API key (create in SendGrid Settings > API Keys with Custom Access / Full Access for the objects to sync; key begins with "SG")
- Change detection
- Event Webhook posts delivery and engagement events (processed, delivered, open, click, bounce, spam report) to an HTTP endpoint; contact and list changes are detected by polling
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits; contact upserts are batched, asynchronous jobs rather than per-row writes
How it works
How to connect Gladly to SendGrid — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gladly and SendGrid with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gladly
connected
SendGrid
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gladly and SendGrid objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gladly ⇄ SendGridCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gladly SendGridCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gladly and SendGrid integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Gladly and SendGrid: authenticate both systems, choose the objects to sync (such as Gladly's Customer profiles and Conversations), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes — Stacksync ships production-grade connectors for both Gladly and SendGrid. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Gladly: Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports. On SendGrid: Event Webhook posts delivery and engagement events (processed, delivered, open, click, bounce, spam report) to an HTTP endpoint; contact and list changes are detected by polling. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the SendGrid side: Unsubscribe Groups, Email Activity, Contacts, List, plus custom fields where SendGrid exposes them. On the Gladly side: Agents, Topics, Tasks, Customer profiles. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Gladly and SendGrid: Where SendGrid processes payments; Where SendGrid can store CRM context: fields kept current; Where SendGrid handles support or shared inboxes. Charges, refunds, and subscription changes appear on the account in Gladly, so revenue context lives with the relationship.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for Gladly and SendGrid.
Popular · 8 of 386
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Gladly ⇄ Microsoft Dynamics 365 -
Gladly ⇄ Microsoft Teams -
Gladly ⇄ NextGen Healthcare -
Gladly ⇄ Orderful -
SendGrid ⇄ Affinity -
SendGrid ⇄ 6sense -
SendGrid ⇄ Apollo.io -
SendGrid ⇄ Clearbit
No integrations match .
