Real-time
Two-way sync
Changes in Gladly or Manhattan Associates WMS instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ ERP
Gladly to Manhattan Associates WMS integration — real-time, two-way sync
Keep Gladly and Manhattan Associates WMS in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from Mulesoft
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Migrated from Fivetran
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Migrated from Celigo
Why teams connect Gladly and Manhattan Associates WMS
Close the gap between front office and back office: Gladly and Manhattan Associates WMS share customers and status in real time, in both directions.
Gladly holds the customer relationship; Manhattan Associates WMS runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.
Stacksync syncs Tasks, Customer profiles, Conversations, Conversation items in Gladly with Shipments & LPNs, Receipts, Locations & Zones, Returns in Manhattan Associates WMS field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.
Common use cases
- Mirror conversations and topics into a warehouse for CX analytics and staffing models.
- Keep customer attributes such as loyalty tier and lifetime value synced from a warehouse into Gladly profiles for routing and prioritization.
- Release orders from the ERP or OMS into the WMS and sync status back as they are waved, picked, and shipped.
- Stream ship confirmations and tracking to the ERP and CRM so customer service answers from live data.
One customer master
Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.
Where Manhattan Associates WMS manages people and org data: keep Gladly aligned
Owners, territories, and org structure informed by Manhattan Associates WMS stay current in Gladly.
Where Manhattan Associates WMS handles order-to-cash: closed-won flows through
A deal won in Gladly creates or updates the customer in Manhattan Associates WMS with clean data, so fulfillment and invoicing start without re-entry.
What you can sync between Gladly and Manhattan Associates WMS
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gladly objects | Manhattan Associates WMS objects | |
|---|---|---|
| Agents User records used to attribute work in CX analytics. | Purchase Orders & ASNs Inbound expectations synced from procurement to drive receiving and putaway. | |
| Topics Categorization applied to conversations; the key dimension for contact-driver reporting. | Inventory On-hand, allocated, and available positions read out across the DC network. | |
| Tasks Follow-up work items created from external triggers or synced for workload reporting. | Items Item master and packaging data kept consistent with the ERP catalog. | |
| Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. | Shipments & LPNs Ship confirmations, cartons, and tracking pushed back to order sources. | |
| Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. | Receipts Receiving transactions reconciled against POs in the ERP. | |
| Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. | Locations & Zones Facility topology referenced when interpreting inventory positions. |
What ships with Gladly ⇄ Manhattan Associates WMS
Connect Gladly and Manhattan Associates WMS for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–Manhattan Associates WMS connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gladly or Manhattan Associates WMS data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gladly or Manhattan Associates WMS record.
Observability
Monitoring
Track your Gladly ⇄ Manhattan Associates WMS sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gladly and Manhattan Associates WMS.
How the Gladly and Manhattan Associates WMS connectors work
Gladly
- Integration surface
- REST API
- Authentication
- API tokens used with basic authentication tied to an agent email
- Change detection
- Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
Manhattan Associates WMS
- Integration surface
- REST API on Manhattan Active WM; database tables and message-based interfaces on legacy on-premises versions
- Authentication
- OAuth 2.0 on Manhattan Active; database credentials on legacy deployments
- Change detection
- Polling on modified timestamps; Manhattan Active also supports event/message-driven integration patterns
- Capabilities
- read · write
How it works
How to connect Gladly to Manhattan Associates WMS — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gladly and Manhattan Associates WMS with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gladly
connected
Manhattan Associates WMS
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gladly and Manhattan Associates WMS objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gladly ⇄ Manhattan Associates WMSCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gladly Manhattan Associates WMSCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gladly and Manhattan Associates WMS integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Gladly and Manhattan Associates WMS: authenticate both systems, choose the objects to sync (such as Gladly's Agents and Topics), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes — Stacksync ships production-grade connectors for both Gladly and Manhattan Associates WMS. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Gladly: Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports. On Manhattan Associates WMS: Polling on modified timestamps; Manhattan Active also supports event/message-driven integration patterns. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Gladly side: Tasks, Customer profiles, Conversations, Conversation items, plus custom fields where Gladly exposes them. On the Manhattan Associates WMS side: Shipments & LPNs, Receipts, Locations & Zones, Returns. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Gladly and Manhattan Associates WMS: One customer master; Where Manhattan Associates WMS manages people and org data: keep Gladly aligned; Where Manhattan Associates WMS handles order-to-cash: closed-won flows through. Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for Gladly and Manhattan Associates WMS.
Popular · 8 of 386
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Gladly ⇄ Brightpearl -
Gladly ⇄ Cetec ERP -
Gladly ⇄ Cin7 - Gladly ⇄ DEAR Inventory
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Manhattan Associates WMS ⇄ Gorgias -
Manhattan Associates WMS ⇄ Infor CRM -
Manhattan Associates WMS ⇄ Insightly -
Manhattan Associates WMS ⇄ Intercom
No integrations match .
