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CRM ⇄ ERP

Gladly to Global Shop Solutions integration — real-time, two-way sync

Keep Gladly and Global Shop Solutions in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Migrated from Mulesoft
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Why teams connect Gladly and Global Shop Solutions

Close the gap between front office and back office: Gladly and Global Shop Solutions share customers and status in real time, in both directions.

Gladly holds the customer relationship; Global Shop Solutions runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.

Stacksync syncs Topics, Tasks, Customer profiles, Conversations in Gladly with Customers, Vendors, Parts and inventory, Sales orders in Global Shop Solutions field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.

Common use cases

  • Keep customer attributes such as loyalty tier and lifetime value synced from a warehouse into Gladly profiles for routing and prioritization.
  • Push conversation outcomes into a CRM so account teams see support context on their accounts.
  • Sync customers and invoices with the accounting or CRM systems used outside the ERP.
  • Keep part masters and inventory levels aligned with e-commerce or quoting tools.

Where Global Shop Solutions handles order-to-cash: closed-won flows through

A deal won in Gladly creates or updates the customer in Global Shop Solutions with clean data, so fulfillment and invoicing start without re-entry.

Where Global Shop Solutions is the finance system of record: money status on the account

Invoice and payment state from Global Shop Solutions shows on the account in Gladly, so reps see balances before promising the next order.

One customer master

Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.

What you can sync between Gladly and Global Shop Solutions

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Gladly objects Global Shop Solutions objects
Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. Parts and inventory Item masters and stock levels mirrored to quoting and e-commerce tools.
Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. Sales orders Order headers and lines read for status visibility and reporting.
Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. Purchase orders Procurement records matched against receipts and invoices.
Agents User records used to attribute work in CX analytics. Work orders and jobs Shop-floor jobs whose status feeds scheduling dashboards.
Topics Categorization applied to conversations; the key dimension for contact-driver reporting. Routings and BOMs Manufacturing structures read for costing and planning analysis.
Tasks Follow-up work items created from external triggers or synced for workload reporting. Invoices Billing records consolidated into financial reporting.
What ships with Gladly ⇄ Global Shop Solutions

Connect Gladly and Global Shop Solutions for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–Global Shop Solutions connection.

Real-time

Two-way sync

Changes in Gladly or Global Shop Solutions instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Gladly or Global Shop Solutions data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Gladly or Global Shop Solutions record.

Observability

Monitoring

Track your Gladly ⇄ Global Shop Solutions sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Gladly and Global Shop Solutions.

How the Gladly and Global Shop Solutions connectors work

Gladly

Integration surface
REST API
Authentication
API tokens used with basic authentication tied to an agent email
Change detection
Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits

Global Shop Solutions

Integration surface
Vendor-provided integration interfaces; many integrations read from the underlying relational database, depending on deployment
Authentication
Vendor-issued or database credentials, depending on the integration path
Change detection
Polling; no public webhook or change-feed surface is documented
Capabilities
read · write
Rate limits
No published API quota; throughput depends on the deployment and integration path
How it works

How to connect Gladly to Global Shop Solutions — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Gladly and Global Shop Solutions with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Gladly connected
    Global Shop Solutions connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Gladly and Global Shop Solutions objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Gladly ⇄ Global Shop Solutions
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Gladly Global Shop Solutions
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Gladly and Global Shop Solutions integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Gladly and Global Shop Solutions.

Popular · 8 of 386
All Gladly integrations All Global Shop Solutions integrations Browse all integrations
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