Real-time
Two-way sync
Changes in Gainsight or Rillet instantly reflect in both systems. No stale data, no manual imports.
Business productivity ⇄ Accounting and finance
Gainsight to Rillet integration — real-time, two-way sync
Keep Gainsight and Rillet in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from MuleSoft
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Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
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Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Gainsight and Rillet
Connect the financial records in Rillet with the work happening in Gainsight, so both stay current without exports or copy-paste.
Rillet holds the financial truth: who the customers are, what they were billed, what they paid. Gainsight is where part of the day-to-day work happens, and that work often involves the same customers and transactions. Without a live connection, the two drift apart, and people end up answering questions from stale copies.
Stacksync keeps Charge, Reimbursement, Custom Field, Account in Rillet and Relationship, CTA (Call to Action), Scorecard Fact, Timeline Activity in Gainsight in sync, bi-directionally and in real time. Whatever records Gainsight keeps and whatever events it produces, the overlap with Rillet is mapped field by field, and a change on either side shows up on the other within seconds.
There is no middleware to build, no API rate limits to babysit, and no nightly job that leaves the morning running on yesterday's data.
Common use cases
- 01 Push billing events from a product or usage-metering system into Rillet for revenue recognition.
- 02 Sync AR and collection status back to customer success tools ahead of renewals.
- 03 Keep Relationship records aligned with a billing system or ERP so multi-product customers map to the correct contracts and invoices.
- 04 Read Timeline Activities and Success Plan objectives into a reporting database for churn, QBR, and CSM-productivity dashboards.
Common sync patterns
Where Gainsight collects payments or triggers charges: events land in Rillet
Payment and charge activity flows into Rillet as it happens, so the books reflect reality without manual reconciliation.
Where Gainsight tracks people or companies: one identity
A customer's details updated in either system update the other, so finance and the rest of the business stop maintaining two versions of the same customer.
Where Gainsight is a docs or knowledge workspace: reference data kept fresh
Figures teams rely on, like customer status or outstanding balances, stay current wherever Gainsight surfaces them instead of going stale after a one-time paste.
What you can sync between Gainsight and Rillet
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gainsight objects | Rillet objects | How this pairing syncs | |
|---|---|---|---|
| Relationship Sub-units within a company for multi-product or multi-team accounts; synced so each maps to the right contract in billing or an ERP. | Custom Field Synced with incremental and full sync per the Stacksync docs. | Relationship is specific to Gainsight and Custom Field to Rillet — each maps to any object or custom field on the other side. | |
| CTA (Call to Action) Risk and expansion alerts that drive CSM plays; often synced to ticketing or project tools so follow-up work is tracked where teams operate. | Account Synced with incremental and full sync per the Stacksync docs. | CTA (Call to Action) is specific to Gainsight and Account to Rillet — each maps to any object or custom field on the other side. | |
| Scorecard Fact Health scores and measures per Company or Relationship; usage metrics from a warehouse are written in so scores reflect live telemetry. | Customer Synced with incremental and full sync per the Stacksync docs. | Scorecard Fact is specific to Gainsight and Customer to Rillet — each maps to any object or custom field on the other side. | |
| Timeline Activity Logged calls, emails, and notes; usually read out into a reporting database for QBR and churn analysis. | Vendor Synced with incremental and full sync per the Stacksync docs. | Timeline Activity is specific to Gainsight and Vendor to Rillet — each maps to any object or custom field on the other side. | |
| Success Plan Account objectives with associated tasks; read out for reporting or synced with project tools tracking onboarding and adoption. | Invoice Synced with incremental and full sync per the Stacksync docs. | Success Plan is specific to Gainsight and Invoice to Rillet — each maps to any object or custom field on the other side. | |
| Task and Playbook Cockpit tasks generated from CTAs and playbooks; synced with Jira or Asana so execution happens in the team's own tool. | Credit Memo Synced with incremental and full sync per the Stacksync docs. | Task and Playbook is specific to Gainsight and Credit Memo to Rillet — each maps to any object or custom field on the other side. |
How changes propagate between Gainsight and Rillet
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gainsight Rillet Interval-based propagation
DetectionStacksync polls Gainsight for changes on an incremental schedule, reading only records changed since the previous pass. Polling on the ModifiedDate (GS Modified Date) system field, which is filterable and sortable on every object.
DeliveryEach detected change is written to Rillet through its API, with automatic retries and rate-limit backoff.
Rillet Gainsight Sub-second propagation
DetectionRillet pushes changes as they happen — webhook events backed by change data capture. Near real-time updates via change tracking.
DeliveryEach detected change is written to Gainsight through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gainsight: Synchronous APIs are capped near 100 calls/min and 50,000/day; the asynchronous Bulk API allows 10 calls/hour and 100/day. Both are fixed-window limits, and the applicable per-hour and per-day limits are returned in the x-ratelimit-limit response header.
- Rillet: Subject to the platform's API rate limits.
What ships with Gainsight ⇄ Rillet
Connect Gainsight and Rillet for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gainsight–Rillet connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gainsight or Rillet data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gainsight or Rillet record.
Observability
Monitoring
Track your Gainsight ⇄ Rillet sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gainsight and Rillet.
How the Gainsight and Rillet connectors work
Gainsight
- Integration surface
- REST APIs (per-object) and asynchronous Bulk REST API
- Authentication
- API access key passed in the 'accesskey' request header (non-expiring), generated by a Gainsight admin; M2M OAuth (Client ID/Secret) is also supported
- Change detection
- Polling on the ModifiedDate (GS Modified Date) system field, which is filterable and sortable on every object; Rules Engine Real-Time Rules can optionally push specific object events (e.g., a Company stage change) to an external endpoint
- Capabilities
- read · write
- Rate limits
- Synchronous APIs are capped near 100 calls/min and 50,000/day; the asynchronous Bulk API allows 10 calls/hour and 100/day. Both are fixed-window limits, and the applicable per-hour and per-day limits are returned in the x-ratelimit-limit response header.
Rillet
- Integration surface
- REST API (OpenAPI-specified, with production and sandbox environments)
- Authentication
- API key generated in Rillet (Organization Setting -> API Access); uncheck Read Only for bidirectional sync, check Read Only for one-way sync
- Change detection
- Near real-time updates via change tracking; incremental sync per object, with delete detection (some objects checked every 1h or 4h)
- Capabilities
- read · write · CDC · webhooks
- Rate limits
- Subject to the platform's API rate limits.
How it works
How to connect Gainsight to Rillet — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gainsight and Rillet with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gainsight
connected
Rillet
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gainsight and Rillet objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gainsight ⇄ RilletCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gainsight RilletCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gainsight and Rillet integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Gainsight and Rillet: authenticate both systems, choose the objects to sync (such as Gainsight's Relationship and CTA (Call to Action)), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Gainsight and Rillet records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Gainsight and Rillet connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Gainsight–Rillet integration in-house.
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Yes — Stacksync ships production-grade connectors for both Gainsight and Rillet. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Gainsight: Polling on the ModifiedDate (GS Modified Date) system field, which is filterable and sortable on every object; Rules Engine Real-Time Rules can optionally push specific object events (e.g., a Company stage change) to an external endpoint. On Rillet: Near real-time updates via change tracking; incremental sync per object, with delete detection (some objects checked every 1h or 4h). Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Rillet side: Charge, Reimbursement, Custom Field, Account, plus custom fields where Rillet exposes them. On the Gainsight side: Relationship, CTA (Call to Action), Scorecard Fact, Timeline Activity. Stacksync auto-detects both schemas and converts types between the two systems.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
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