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Front and JMS integration

Plan how Front and JMS should share data across your business. Work with Stacksync engineers on record mapping, system access, and the requirements for running the integration.

  • Scope your workflow with an integration engineer
  • Review the systems, records, and updates you need
Integration planning
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Proposed workflow

Preserve service context between Front and JMS

This is an evaluation scenario; connector and operation support require confirmation.

Starting eventA case or customer conversation in Front needs context from JMS.

  1. Select Accounts or Contacts and identify the customer, case, and conversation IDs separately.

  2. Decide which public status or approved context can appear with TextMessage or MapMessage; keep private notes, participants, and file access within the intended audience.

  3. Model reopened or merged cases and linked work items explicitly instead of assuming identical status workflows.

What to verifyA reopened or merged case retains its customer relationship; private service content is not exposed through another system.

Review records and field ownership

Proposed record relationships

Records to connect

Use these examples to define record matching and field ownership for your technical review.

Download the mapping worksheet

CSV · No email required

Start with one Front record and the result you want in JMS: a report, a linked record, or an approved action. The listed record types do not identify a direct match, so define that relationship with your integration team before mapping fields.

Record coverage to review

Use documented coverage where available. Catalog record types are starting points for review and do not confirm Stacksync support.

Front

Read and write support varies by record

Record types covered in the setup guide

Record typesCoverage and requirements
  • Accounts
  • Contacts
  • Contact Groups
  • Events
✅ Supported. Confirm field permissions and sync direction.

Read the Front connector guide

JMS

Connection and object support require review

Record types to review with Stacksync

Record typesCoverage and requirements
  • Queue
  • Topic
  • TextMessage
  • MapMessage
  • BytesMessage
  • Durable Subscription
Confirm support for this record type and the direction you need.

Discuss JMS requirements

Connection essentials

Confirm Stacksync support and account requirements for undocumented connections. Interface information alone does not establish connector availability.

View setup requirements and limits
Connection requirementFrontJMS
Integration interfaceREST API (Core API)JMS / Jakarta Messaging API (classic API and simplified JMSContext) over provider transports such as OpenWire, AMQP, IBM MQ, or STOMP
AuthenticationOAuth authorization via the Stacksync UIConfirm the credentials, API plan, and permissions required for JMS.
Change detectionThe saved Stacksync guide does not specify the change-detection mechanism.Confirm how Stacksync detects changes for this connector and the objects you need.
Read accessAvailable for supported recordsConfirm with Stacksync
Write accessAvailable for supported recordsConfirm with Stacksync

Enterprise controls

Security and control for your integrations

Explore security controls

Compliance and data transfers

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

  • SOC 2 Type II
  • ISO 27001
  • HIPAA BAA
  • GDPR
  • CCPA
  • DPF US-EU-UK-CH

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Record-level recovery

Inspect sync errors and use retry and revert controls to resolve failed updates.

Read the recovery guide

Implementation

Technical reference

Review setup, record relationships, testing, and recovery for your implementation.

Authentication, permissions and API limits

Connection requirements and limits

Front
Integration interface
REST API (Core API)
Authentication
OAuth authorization via the Stacksync UI ("Connections" > "create new connection" > "Front" > "Authorize") — no coding required
Change detection
The saved Stacksync guide does not specify the change-detection mechanism. Confirm it for the selected objects.
Read access
Available for supported records
Write access
Available for supported records
Setup requirements
  • Create a Front connection in Stacksync and complete the authorization flow.
  • Check the documented Accounts, Contacts, Contact Groups, and Events coverage against the required use case.
Limitations to check
  • Two-way sync is documented at connector level. The object list does not specify writable fields or change-detection behavior; validate both for the selected records.
Technical documentation

Documentation reviewed 2026-09-15. Check the linked guides for current account and record requirements.

Front setup guide
JMS
Integration interface
JMS / Jakarta Messaging API (classic API and simplified JMSContext) over provider transports such as OpenWire, AMQP, IBM MQ, or STOMP
Authentication
Confirm the credentials, API plan, and permissions required for JMS.
Change detection
Confirm how Stacksync detects changes for this connector and the objects you need.
Read access
Confirm with Stacksync
Write access
Confirm with Stacksync
Setup requirements
  • Identify the JMS account, edition, environment, and business objects the integration must access.
  • Confirm a Stacksync connector or implementation path for JMS, including read/write support, authentication, and initial-load limits.
Limitations to check
  • Confirm Stacksync support for JMS and the record types your workflow needs.
  • Review write-back, deletion handling, update timing, and account limits with the integration team.

Prepare Front and JMS access

Set up both accounts before testing the mapping. Use test records where available, and identify the account administrator who can approve access and help resolve setup errors.

Front setup checklist
  • Create a Front connection in Stacksync and complete the authorization flow.
  • Check the documented Accounts, Contacts, Contact Groups, and Events coverage against the required use case.

Setup guides: Authorize Front

JMS setup checklist
  • Identify the JMS account, edition, environment, and business objects the integration must access.
  • Confirm a Stacksync connector or implementation path for JMS, including read/write support, authentication, and initial-load limits.
Prepare to go live

Record the fields each system can update, the first-load cutoff, both record IDs, the expected update delay, and who handles errors. Complete the tests before production before expanding to more records.

Use the Front and JMS planning worksheet to capture these decisions. Record the access owner in the worksheet and enter credentials only in the connection setup.

Talk to an engineer · Review current pricing

Record identity and field ownership

Use these data-model references to describe the records your connection needs. They are planning examples; connector availability and supported operations must be established before implementation.

Download the mapping worksheet · CSV, no email required

Start with one Front record and the result you want in JMS: a report, a linked record, or an approved action. The listed record types do not identify a direct match, so define that relationship with your integration team before mapping fields.

Compare integration approaches

Choose a method around one example record and the update your business needs. Define how the Front source record should appear or trigger work in JMS. Compare ongoing sync, a custom workflow, and a scheduled export against that requirement.

Stacksync managed sync

Best fit
Review compatibility with a Stacksync engineer using an example of the records and updates you need.
Operating responsibility
Fits ongoing record synchronization when the required operations are supported. Add workflow steps for approvals or business actions that go beyond copying fields.
Before you choose
Provide your table or object schemas and one example update; confirm the supported keys, fields, and direction.

Native vendor integration

Best fit
A vendor-built integration may fit if it supports your Front and JMS record types.
Operating responsibility
Can reduce setup for a supported workflow. You may need another method for records or business steps it does not cover.
Before you choose
First check whether either vendor offers this integration. If available, verify your record types, update direction, account tier, and related-record handling.

Custom API or workflow

Best fit
Consider when Front and JMS need a transformation, approval, or action outside a direct record sync.
Operating responsibility
Provides control over business steps; the team owns credentials, version changes, error queues, and reconciliation.
Before you choose
Verify endpoint permissions, pagination, quotas, duplicate detection, and failure recovery.

File or scheduled snapshot

Best fit
Consider for a one-time Front / JMS migration or a reporting need with an explicit freshness window.
Operating responsibility
Can simplify a bounded transfer; later changes and deletion history require another extraction or a separately designed incremental process.
Before you choose
Record the extraction cutoff, source IDs, encoding, date/number formats, and reconciliation totals.

Workflow scenarios and expected results

Preserve service context between Front and JMS

This is an evaluation scenario; connector and operation support require confirmation.

Starting event: A case or customer conversation in Front needs context from JMS.

  1. Select Accounts or Contacts and identify the customer, case, and conversation IDs separately.
  2. Decide which public status or approved context can appear with TextMessage or MapMessage; keep private notes, participants, and file access within the intended audience.
  3. Model reopened or merged cases and linked work items explicitly instead of assuming identical status workflows.

Expected result: A reopened or merged case retains its customer relationship; private service content is not exposed through another system.

If it fails: Review the current case/thread and any message already sent before retrying; a status repair should not create another reply.

Initial load and acceptance testing

Keep both record IDs with the expected and actual result. Reconcile the same filters and time window in each system.

Direction and permissions

Test case

Bring an example source record and the intended destination operation to the compatibility review. Confirm the supported route before granting write access.

Expected result

Only an approved, supported direction and permitted fields are written.

Freshness and reconciliation

Test case

Measure source and destination times for the selected records under normal load and a burst. Reconcile IDs and values using the same filters and cutoff.

Expected result

The process meets its agreed freshness target and reconciliation has no unexplained differences.

Failed updates, retries and recovery

Start with the failed record and the destination error, then inspect the source value, field requirements, and access.

A record type or update is unavailable

Investigate

Check the Front and JMS connector guides, account permissions, and any operations marked On Request.

Next action

Ask the integration team to confirm a supported way to handle that record. Verify whether it needs connector configuration or a separate workflow step.

Source and destination disagree after a retry

Investigate

Compare current source values, destination validation, identity mappings, and any side effects already completed.

Next action

Stacksync issue retry reads the current source state. Decide the intended state before retrying or reverting; reconcile downstream effects separately.

Read the Stacksync issues dashboard guide for retry and revert behavior.

Change detection and update delivery

How updates move between Front and JMS

See how each system detects changes and which updates the other system can receive. Each direction has its own permissions and record requirements.

Front JMS Direction requires confirmation

Detect changesThe saved Stacksync guide does not specify the change-detection mechanism. Confirm it for the selected objects.

Apply updatesConfirm that Stacksync can create or update the records you need in JMS.

JMS Front Direction requires confirmation

Detect changesConfirm how Stacksync detects changes for this connector and the objects you need.

Apply updatesConfirm that Stacksync can create or update the records you need in Front.

Update timing and record limits
  • Measure initial-load and ongoing-change latency separately. Source detection, selected objects, account limits, and destination validation determine the observed delay.
  • Review write-back, deletion handling, update timing, and account limits with the integration team.
FAQ

Front and JMS integration FAQ

Next step

Plan your integration with an engineer

Walk through your Front and JMS records, field mappings, and requirements with an integration engineer.